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November 2024 by Michael Brown
Their prerecorded message says you can schedule an appointment on line. This is a lie. Went to the website, there was a tab to schedule an appointment, website would NOT allow me to scedule an appointment. Will not allow me to talk to a live person either. I guess they want everyone to show up and wait. Will not use this lab, requesting my doctore to give a referal to another lab.
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October 2024 by Sam “Jack” Moore
stood in line for ten minutes completely ignored. not enough chairs to sit. receptionist took off and didn't come back so I left
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September 2024 by Tawfik Kamal
Excellent service at Labcorp mission viejo speacially technician Mary she treat patient with dignity &respect treat them as they were members of her family with a nice and sweet smile
Although my veins are very difficult to catch but with her I didn’t feel any pain and it was quick I didn’t even realize that she took blood sample
God bless
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August 2024 by EUGENIO CONTRERAS
It was a great experience. Mary, the nurse, treated me with five-star delicacy and professionalism.
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August 2024 by Alex Quinonez
Mary is amazing
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July 2024 by Victoria Hand
The WORST employees ever experienced. Three different techs jabbed to get blood. They DUG all over to find a vein, if I'm lucky I won't have any trauma besides the incredibly large bruises already forming. Fishing for a vein is never ok, these techs need to admit they missed instead of being too proud and causing pain to their patients instead. The employees here need training in both phlebotomy and customer service. They asked unbelievably insensitive questions like "what's wrong with you???" "Why are they testing you for this?" By the time I left, I was in such pain I could hardly stand it.
Horrible unprofessional behavior. Horrible phlebotomy skills. Unfit for work on live humans, they should go back to school and practice on the dummy arms for a few weeks before they go sticking anyone else.
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July 2024 by Christy Farris
Mason is the perfect person to have at the front desk. Efficient, cheerful, quick! I assume nobody’s favorite past time is to do labs. His personable service at the desk changed the entire energy of the waiting area.
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June 2024 by Cassandra Marquez
Impossible to get an appointment. Always extremely busy. States that they except walk ins but without an appointment they will send you to another location.
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June 2024 by Grant Mooney
Easy, frictionless - I did a walk-in appointment.
Took less than 30 minutes altogether. thank you
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June 2024 by nakisa sh
I visited Labcorp on 26691 Plaza Ste 180, Mission Viejo for two consecutive days to check on my parents' blood work order, which was faxed over by their family doctor. I explained to the receptionist, ZARA, that my parents are elderly and would need some extra assistance since they are coming by themself and I can’t be here with them. My father is 89 years old, and both of my parents find it difficult to wait for long periods. Additionally, both of my parents are scheduled for surgeries in June and needed to complete their blood work urgently.
I checked in my parents in the system, and emphasized their need for prompt service. Zara assured me that she would take care of them as soon as they arrived. However, once my parents got there, Zara was nowhere to be found. Instead of helping them, she seemed to hide and avoid the situation, leaving my parents waiting for more than an hour.
To make matters worse, the online appointments are fully booked until June, making it impossible to schedule in advance. Given their upcoming surgeries, it was critical that my parents had their blood work done immediately. Despite explaining the urgency, neither Zara nor the rest of the staff showed any concern or willingness to assist. The staff appeared indifferent and did not offer any assistance or updates during the extended wait time.
This level of service is completely unacceptable, especially given the circumstances. Both Zara's and the rest of the staff's lack of professionalism and empathy made an already challenging situation even worse. I hope the management at Labcorp takes this feedback seriously and addresses these issues to ensure that other patients, particularly the elderly, do not have to endure such poor treatment. As it stands, I am highly dissatisfied with the service and reluctant to recommend this lab to others.
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April 2024 by Buzz Holbrook
Inaccurate open/lunch/closing times. Very long wait times. Lunch hour is from 12-1 or whenever they choose apparently.
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April 2024 by Wang Sek
Slow checkin and slow to get bloodwork. Made appointment and waited 55 mins!
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April 2024 by Catherine Bogues
On Google, it does not state it's appointment ONLY. This needs to be addressed. The woman and the front desk was also very brisk when letting me know this.
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March 2024 by Krissy W
Lilly makes this location the best! I get blood done regularly and whenever possible I come here because Lilly is amazing. Never had a bad stick with her and she's always friendly and knowledgeable. Give her a raise!
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February 2024 by Ruth Velazquez
While the location does tend to get busy at time, it's understandable. I'm never really in any particular rush to get my blood drawn, and personally I prefer it so the techs can take their time. Edgar was fantastic, very kind and gentle! I barely felt a thing! Shout out to Edgar, get that man a raise!!?. Anyway, I've been coming here for years and I will continue to do so! Thank you!
