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April 2024 by sachem allison
Fast effective and accurate
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April 2024 by Christine Byrne
Arif Ozmen has been my tax professional for 4 years. He is knowledgeable and personable. Arif does a great job in a timely manner. He answers questions and gives me peace of mind year after year. Highly recommended!
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March 2024 by daisy barnachea
I'm well satisfied with my tax. Greatly appreciate Julia's help. Thank you!
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March 2024 by ralph brown
Thanks H & R
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March 2024 by Ryan Humbach
Fast and friendly. Great job
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March 2024 by Mark M (Skeeter bugs)
Jeremy is excellent very professional and knowledgeable and friendly
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November 2023 by Shelley Newnam
No stars at all! This particular H&R Block, was by far the rudest, most unhelpful tax preparers I have ever been to! I had an appointment. But that didn't matter. They stood around sharing pictures of their dogs for over10 mins while i I stood by waiting. Then I was told to wait some more. She finally got back to get me and because i coughed once, she said, "Whatever you got, don't give it to me!!" That was my greeting. Once she found out i had filed my own taxes, but had a question re a letter i recieved from the state tax board about my earned income credit, telling me they owed me more money, she flatley refused to help me. I told her I would pay for her giving me a little help with filling out the form, and she just stared at me! Literally, just looked at me and finally said, "nope, I can't help you, and I dont work for free!" I couldnt believe it! They are way overpriced anyway compared to other tax places and then rude on top of it! I I wouldn't recommend this location to anyone! Office is full of old ladies, more interested in what each other is gonna have for lunch and photos of their pets, than assisting with taxes! I still have not gotten back to the IRS re this letter, which states it owes me more money on my returns. She wouldn't even tell me if I could help on the IRS site. Horrible service! Take your taxes to ANYONE but these people. Mission Viejo H&R block awful! Surprised they get anyone in there!! If I could highlight no stars at all I would!!
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November 2023 by Hala kalthoum
This is an absolute joke! Janet the Tax helper there was super unprofessional and rude!! Obviously I went there with my appointment scheduled with them for a reason, I got a letter from the IRS and couldn’t understand it and that’s why I made appointment. Went there waited for her to come after my appointment time already has been passed. The way how she explained the letter to me as I’m stupid and have no clue what’s going on! She said was giving me hard time and she waas mimicking me after I said so, and she was”soooo” !!! Really the worst service ever! On her desk says best HR agent for 25 years!! I really don’t think so.
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November 2023 by Pablo Reis
Asia Roberts from Mission Viejo, CA is an amazing professional.
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November 2023 by Dessi Freeman-Barnes
Best tax prep service ever!
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October 2023 by Z. Gaytan
Gary Bugg is professional, friendly, knowledgeable.
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October 2023 by Salma P.
Would give a 0 or negative if I could. They were so racist. My mother doesn't have an SSN, but ITINs are available to file taxes or anything taxes related. We went in, my mom had asked if someone spoke Spanish, they said no. Nothing wrong with that. I came in like 10 minutes later to help her out. It was a man on the first left side cubicle. On Tuesday, October 10th. The man kept laughing at my mother while she was waiting for me. Then I helped her translating. I practically was telling him how to do his job since he was able to accept ITIN.Not only that, he kept asking my mom about her status which is racist. There's no reason for him to ask. He just needed an ITIN, ID, W-2 form, and bank routing number. It clearly says that on their site. He was so rude and made racist remarks. I didn't lash out or speak up to not make a scene. I simply left with my mother. I will tell all of lake Forest, Laguna bills, and mission to never come to this location. I should be suing you guys.
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June 2023 by Robin Malik
This is absolutely the worst HR Block office. The staff is rude, the manager is unprofessional and they are incredibly unhelpful. I do not recommend this office to anyone. I am new to California from NJ and I have gone to HR Block for almost 10 years in NJ. This office ruined it I will never again. Such a difference. No help, abrupt not OK. They do not even deserve one star : (
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April 2023 by Bob Bennicelli
I had a very bad experience after my taxes were filed for 2021.I received a CP 2000 from the IRS 14 days ago. They stated income was not reported on my IRS form. After careful review on my part my tax preparer failed to report my income although it was provided and it was stapled to my packet. I contacted my preparer and gave her my packet as requested. After a whole week she didn't make time for me. Because of her mistake and omissions I owe almost 9K that I simply don't have. I am also being charged interest. I am not a very happy person and I will contact corporate.
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April 2023 by Kevin K.
NOT at all a good experience for me (in the Aliso Viejo, CA location) as it took me several e-mail messages/requests before I FINALLY received a fee quote, then, once I did, shockingly it came-in 50% HIGHER than the preliminary estimate (given after the preparer had seen my prior year's return?) AND was further qualified by the vague and pathetic "approximately" - WHAT ever happened to their PURPORTED "Upfront transparent pricing" (as is misleadingly asserted on the company website???) When I elevated/explained my concerns and frustrations with a supposed "Client Retention Specialist" she completely ignored my messages/concerns leaving me to conclude the company cares very little about its clients and its reputation.
