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June 2024 by Ryan Harlow-Nakano
Very difficult to find return location.
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June 2024 by Hannah Yi
I didn't read the reviews and now I am regretting I used this location. DON'T use this location, customer service is horrible!
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April 2024 by Tarin Weedall
My experience with this location has always been great. We’ve rented a few cars and every time the woman who helps us goes above and beyond to make sure were happy with our rentals.
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March 2024 by Hamid Hashemi
I have never seen anyone as rude as this lady at front counter she had no idea what she was doing I ask to speak to her superior and she refused I will. Ever rent a car from them and I hope whoever is in charge will make sure to have a friendly customer service at the counter or they are gonna loose lots of money
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March 2024 by K Y
Great staff
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March 2024 by Debra Antis
Very unhelpful assistant Manager. Gave one price to my husband, another to me . Kept calling for half an hour. Asked to speak to manager Ben she said no. Hertz sucks, this location not customer friendly I would give it -100O stars if I coiuld
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March 2024 by Veni H
Excellent service and a great selection of EVs! And very close to charger for non Tesla EVs.
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February 2024 by Zaki Ibrahim
90% of my car rentals have been through Hertz. Not this location. I will never rent from here, even if it is the last car rental location on the planet. It's no wonder that the Enterprise right down the street has 10x better reviews. You call in to this location to ask if they have a vehicle available from a specific class and the rep at the store, without a care in the world, quickly replies with, "nope, go rent it from John Wayne Airport." Oh I see, so as opposed to telling me perhaps what would be available from the closest class you basically tell me to go away, we don't have what you need. Impeccable customer service, lemme tell ya. This isn't the first time this happens either. I really wanted to give Hertz the benefit of the doubt after the first time it happened and wadaya know, same attitude, same response. Well done Hertz. Keep losing customers.
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January 2024 by MOTTI FARAG
Majority of car rental locations do a walk through with the customer shortly before giving the keys to the car. This location which is poorly managed just hands you the keys and points at the car in the lot. Then after returning the vehicle, they randomly charge my card and say they found a screw in one of the tires. Charged me for a brand new tire with no explanation or receipt. Charge just showed up on my credit card. I personally had to visit the location in person again just to get a copy of the receipt because they don’t email it. Never going back.
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January 2024 by Andrew D'Hooge
This location is chronically understaffed, nothing happens quickly here. Long lines, no answer to phone calls, my car was not ready at the time they promised because it hadn't been cleaned. Employees were stressed because they were running around so frantically. To top it off, Hertz overcharged me and took a week to sort it out. Go anywhere else and save yourself the headache.
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December 2023 by Ronald West
I wasn't even renting that day but with someone who was. One person at the desk couldn't possibly keep up with the flow of customers and then that single person couldn't fully do her job due to computer restrictions. What should be super simple returns and pickups was an hour ordeal.
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December 2023 by Philip Choi
No response. They hung up on me and they don't answer phones after they hung up. They told me I will get my final bill after I dropped off the car and I didn't get anything. It's been a nightmare trying to reach them for my final bill.
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November 2023 by Mark F.
Place was dead. Customer service was extremely poor. They didn't accommodate or help in anyway. I would not recommend this location to anyone. Hertz should properly train there employees. Renting a car while going through insurance should be very easy. The employee was not helpful at all. I witnessed three other people get denied car rentals in the 15 minutes I was there. No manager to be seem. Vet very poor location. Go elsewhere , don't waste your time.
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November 2023 by Richard H.
Really rude staff here. I took my business elsewhere. Gentleman scoffed when I asked to be picked up or even Uber from two cities over. He said it was like a twenty minute drive. I guess that's the quality you get when you go corporate. This dude didn't give a rats A$$ that I work in Irvine. My repair is in Tustin and I live in laguna. He just laughed when answering the phone. Peace buddy. I wish you well, or that you find a better career that makes you happy.
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November 2023 by Tracer H.
Did not let me apply my young renter's discount through AAA which set me back a substantial amount of money. Now I can't do anything about that lost money. Bad customer service.
