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February 2023 by Caitlyn C.
The return policy is too strict. I order $700 worth of clothing online and frequently have large orders. They refuse to return when I'm still waiting for backordered items to come in from that very order I'm trying to return. I call customer service and I get a foreigner who I can't understand and seems to be just reading a script.
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February 2023 by Alan C.
Went to the Gap today to return a couple of items (with gift receipts) I received as Christmas gifts. They wouldn't give me a refund nor store credit because it had been past the 30 day return period. 30 day?! What kind of draconian return policy is that? I even called corporate. NO EXCEPTIONS! Way to take care of your bread and butter. I will never set foot in a Gap again, and I will make sure all my friends and family know about their poor customer service.
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January 2023 by Chris Helvajian
Good selection, helpful staff.
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October 2022 by Dane
They were very rude and would not let me exchange a item for a larger size! The woman working their was very passive aggressive towards us
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November 2021 by Reza Bahadorinia
The Gap, Inc., commonly known as Gap Inc. or Gap (stylized as GAP), is an American worldwide clothing and accessories retailer. Gap was founded in 1969 by ...Number of locations: : 3,594 (Q4 2017); 2,372 (US, 2017);Subsidiaries: Banana Republic; Old Navy; Gap; Athleta •; Janie and Jack: Hill City; In...Founded: August 21, 1969; 52 years ago; San Francisco, California, U.S
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November 2021 by DaneDePain
They were very rude and would not let me exchange a item for a larger size! The woman working their was very passive aggressive towards us
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May 2021 by Brandon Johnson
This is a clean and organized store with friendly staff.
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May 2021 by John McCoy
Melanie was an excellent sales clerk
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May 2021 by E Szontagh
Mediocre
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October 2020 by Ali Garner
Great customer service, super friendly . Lots of sales!!
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January 2020 by SERGIO CHALELA
Horrible customer service.
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November 2019 by Patrick English
Very knowledgeable employees and a welk-stocked store
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August 2019 by Thuy V.
I was in Gap an hour ago and was disappointed that no one acknowledged me. There were 3 ladies folding the clothes and none of them said hi or asked if I needed help. For all they know I could have been a secret shopper and they failed miserably. The only friendly person was the cashier. The only thing that I was happy about was getting additional 25% off my items that were already on sale.
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August 2019 by God Life
NO ONE hires me at the mall. I expect to be hired....
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July 2019 by Evette A.
I was very pleased w/ the customer service I received from Anabella Miller. She was very helpful & eager to make sure I was a happy customer.
