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March 2024 by Mike F.
Not one electric car anywhere in Orange County really are you kidding me really? I guess I will call Hertz or budget.
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January 2024 by Ronald Koehn
Josh was great car was a good value, it was very clean and importantly smelled good!
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January 2024 by Max Klein
Everything went very smoothly, and everyone. There was very pleasant to work with as well as being very efficient.
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January 2024 by A G
I didn't get everyone's name that helped us but they all were very professional, courteous and friendly! Natalie was very knowledgeable when we were choosing our vehicle. She was helpful and patient, even though we were there close to closing time. I would definitely recommend them!
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December 2023 by Daniel S
Great branch, great vehicles, and excellent customer service.
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December 2023 by Susan Ciambrone
Friendly, professional, efficient, great customer service!
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November 2023 by reza berenjforoush
I had the most incredible experience with Mitchell and Natalie at Enterprise. Their customer service was beyond amazing. From the moment I walked in, they greeted me with warm smiles and went above and beyond to ensure I had a seamless rental process. Their knowledge and professionalism were truly outstanding. Mitchell and Natalie made me feel like a valued customer, and their attention to detail was exceptional. I can't express enough how grateful I am for their exceptional service. Thank you, Mitchell and Natalie, for making my rental experience unforgettable! You are both true assets to Enterprise Rental.
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November 2023 by Miette Legrand
Great people. Great communication and customer service.
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September 2023 by Gary Tosti
Our experience was superb. And mainly because of Natalie. She was genuinely concerned about making sure we were satisfied. She was knowledgeable, courteous, professional, and made us feel special. Great customer service is alive and well. My wife and I will return to Enterprise and confidently recommend the company to anyone.
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September 2023 by Behzad Riazi
Poor customer service & unprofessional behaviorMade a reservation today at 1:55 pm but didn’t receive my reservation email , called back, they said they will call backReceived a call at 2:11 pm ( can you pick up your vehicle at 5 ? Plz call us at 4:15 )Called them back at 4:15 , they said can you pick up tomorrow at 11 !!!! With same reservation number ? I didn’t receive any reservation number, I said it’s really unprofessional & sounds like you guys are not connected to each other, they asked me to wait so they can find the reservation ( without any apology as rude as possible) they put me on hold for 25 minutes !!! From 4:15 to 4:40 & the lady didn’t come back to answer !Called them another time at 5:08 & finally yes ! You have reservation with us ! Pick up time is 5:30 !!I booked an Uber ( 10 minutes pick up time) , Uber driver said drop off would be at 5:36Called again , Sorry we close at 5:30 & we can’t do anything for you ! You can cancel your reservationUber cancellation fee + 3 hours wasted time + Rude and unresponsive behaviorHope I could give you less than one star
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September 2023 by Chris Scott
Everyone at this location were incredibly nice and the overall atmosphere shows management is doing a great job. The checkout and checkin process was as smooth as it gets. Highly recommend!!
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September 2023 by Michael Peters
Efficient and friendly service. Had just the car I needed and was attended to by two very professional and knowledgeable staff.
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August 2023 by A K
Enterprise decided that it was good business practice to charge me a service fee of $14.85 for 2 days of toll road usage. I paid for my own toll road fees. I'm the one that drove. I paid for my own gas. What "service" did Enterprise provide that amounted to $14.85?
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July 2023 by Mark Shiroke
This is a copy of an email I sent to the Regional Mgr about my recent experience at the Mission Viejo Enterprise location: "Daniella, I am reaching out to tell you how, during my rental experience this morning, I witnessed Manny provide an incredibly high level of customer service, not just to me, but every customer before and after, (all while taking phone calls in between). His demeanor, professionalism and PATIENCE is a rare combination that truly warrants recognition. I own 2 businesses and would be lucky to have a person like Manny represent them. It's too easy for people to point out/complain about poor service...and I am sure you hear your fair share in your industry. I just wanted to take a minute to let you know great service is also recognized and appreciated. That man...and that location... frankly, were simply awesome (at least on that day). Special shout out to Eli (i think that is is name) who checked me into my car and was literally sweating from all of the running around he was doing getting peiple into their rentals. Super nice and professional.
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July 2023 by Zaki Zaheer
I needed a rental and Rosemary at this location was fantastic. She drove the car to my location dropped the car off and provided me with all the relevant details. It was one of the most pleasant car rental experiences I have had.Thank you!
