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July 2023 by El El
I enjoy using this location out of any other. It's always quiet, and there's always someone ready to help me when I come in.
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August 2022 by Tristan Miranda
No customer service. No bankers. Acted like they didn’t want new customers. Their loss.
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August 2022 by Blaze Miranda
This bank is terrible. Like a ghost town with zero customer support.
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April 2022 by Hannah M.
Braden went out of his way to give my sister and I quality service. He is honest, helpful, and very knowledgeable. This branch is one of my favorites and I am always helped by one of the friendly staff members. I have been a long time member for the past 8 years through Chase. At this location the employees care and there is consistency within the service I receive.
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September 2021 by john chang
I would like to thank Charmaine Eazell at the Mission Viejo by the Lake branch for doing an fantastic job! She spent over an hour notarizing escrow closing documents in a professional manner. Words can’t express my appreciation.
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July 2020 by Shirley K.
DISMAL CUSTOMER SERVICE. We have a safe deposit box at this branch because the branches closest to us did not have any available. We had to wait over a week to get an appointment to access the box.This branch is staffed, but yet they still remain closed to their customers. We could only access our safe deposit box. They would not allow us to conduct any other business. It is inconceivable to me that they have staff onsite and yet are not open for business. It makes no sense and does a real disservice to their customers. There are no Chase branches open in the city where we live. We had to wait over half an hour at another branch to deposit a check because they are funneling everyone to very few open branches. This egregious level of service cannot be justified by a pandemic or anything else. The person who helped us access our box acted like she didn't know what she was doing. She fiddled around on the computer as if she had never done this before.I am considering closing my accounts.
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May 2020 by Suzanne S.
Frustrated and not happy with them ? I have several accounts with them and safe boxes ! They have closed and I can't get to my safe box ! They never return my email requests like they suggested on there stupid aromatics service that doesn't help ! There are no branches open near me ! I may have to close my accounts with them ! Thats i could get ahold if anyone ?
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May 2019 by Miguel Ileto C.
Exceptional service! Always customer service first and very detailed oriented branch. If you're looking for a specific branch don't look elsewhere! Just go here and look for Ariel the branch manager! He won't let you down!
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February 2019 by Ramona M.
New to the Mission Viejo area and have been coming to this bank quiet often for a variety of banking needs recently. Ive been with Chase bank over 10 years and never received such great service. Ariel Ramirez has been great help. There is never a wait and I know each time that I will have a satisfactory experience compared to many other branches I have visited.
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August 2018 by Dennis C.
Nicest people ever. They helped open my kids first accounts. My wife and I were very satisfied with their services.
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August 2015 by Mark R.
Sitting here frustrated. Waiting for help while listening to one of the two persons that can do what I need, B. S. Ing with another customer about non bank related matter (vacations). Someone needs to explain the term: "Sense of Urgency", especially when customers are waiting.
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February 2015 by James B.
These guys are excellent. I don't care for banks, huge faceless organizations for the most part. I can't fault the employees at THIS BRANCH. Not all branches are created equal in my experience. They are proactive, react to any query and you don't have to wait more than a few mins EVER. If you need to move to a new bank and are reasonably close then this branch is a great option and beats every branch I have visited locally. Parking is easy, usually I can find a spot right outside the front door. They offer Private Client services there too and have a business section. They have decent connections within the financial services sector that helps to cover areas that they cannot help with such as ADP. The reps they deal with tend to be as efficient and good to deal with as the Chase guys are... Overall - AWESOME.
