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January 2024 by Mu Mu Lindebauer
I visited Chase bank on Marguerite Pkwy, Mission Viejo on Dec 18, 2023. The bank officer called Jacob is very professional, helpful and very kind to the customer. It is a very pleasant visit. Thank you Jacob. Best Regards.
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March 2023 by Kristi Stowell Cole
Needed to make a wire transfer and it was a great experience. Quick & easy!
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September 2022 by Mn M.
Went in during lunch for cashier's check and was in and out in no time. Thank you Nagina for an amazing service experience.
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September 2022 by Christine S.
This branch is absolutely nonfunctional! I cannot tell you how many times I've come to try to close my safe deposit box and they are closed. During the pandemic you had to make an appointment and now on yelp it shows they're open until 4:00 on Saturdays but it is untrue! Chase has not updated their data on the Internet or yelp. Only open from 9 to 5 Monday through Friday. Yikes!
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June 2022 by Kiel
I went into this branch for business account maintenance. Braden, the branch manager was very genuine and helpful. He connected me with Jessica, who was very kind and thorough. It was a great overall experience. Thank you Braden and Jessica.
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June 2022 by Kelsey Alderson
I have multiple business accounts as well as a personal account with Chase. This location specifically is always a problem. Mistakes have been made multiple times by the tellers here…I’ve had one positive experience with a manager, other than that it’s a glorified ATM at this location. Save yourself the headache and go to an actual bank branch nearby. There’s zero customer service to be found at this location and it’s very disappointing.
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June 2022 by Art De Tomaso
The customer service at the Marguerite branch was nothing short of stellar, due to the performance of Manager Braedon.Based upon the professionalism of both he and his staff, I plan to revisit that branch again to open a CD, early next week.I have raved about him to all of my friends, who trust my judgement when I say this is the place to go to for all of your banking needs.Job well done Braedon!!!Art De Tomaso
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January 2022 by Richard K.
I must say that for myself, I decided to try this Chase and was very happy about making this my new bank home as the tellers have been cheerful and helpful when I asked questions. I always look forward to going to this Chase Bank every payday.
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July 2021 by Farshad Momtaz
Horrible experience! If I wanted to use an ATM I wouldn’t go to a bank!!!I know chase wants to save money but instead of doing this have fewer branches that are staffed with people!
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August 2020 by Bob Bretall
Branch currently closed for business due to covid, ATM only.
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May 2020 by George Beck
I made a transfer online. I received a follow-up e-mail later that said I needed to validate the transaction. I tried to do that later in the day and found out they had frozen my account! When I called the number they provided to follow-up I was told they were closed because COVID-19 impacted their staffing. I've been on the phone this morning on hold for fifty minutes trying to fix something that wasn't my fault. Just got someone with attitude from Chase who said they could not validate me because I don't have my Chase debt card - I'd have to call back when I had it. so I have to go into the branch. Unbelievable. This is worse than 3rd world banking. I think its a way for them to intimidate people into keeping deposits there. It isn't going to work.
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March 2020 by Nadeem Majaj
I should have read the other reviews before I walked into this bank. While the regular bank folks seemed ok, the JP Morgan investment person was extremely arrogant. I decided not to have anything to do with this bank.
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March 2020 by Jeni K.
So let me understand I go to their ATM withdrawals I go inside to break down So $5 $10 there OWN MONEY I'm not allowed to change inside, Counterfeit WHAT KIND OF BANK TREATS Why don't they have a machine to check instead of treating customers as a criminal Or at Lease Just have ATMs with all currencies FIRE All bank employees what's the point of customer service
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February 2020 by Steve
I have a Chase Bank account. While I have used lots of Banks in my life and prefer other Banks the checks from my boss come from Chase. So I opened a Chase bank account. I have not had any real negative experience form this bank they are mostly interested in keeping your money and they all make it hard to cash a check without a bank account. This one is located not far from my house.
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December 2019 by Sergio Gonzalez
No star they deserve worst customer service what happened with humans are we that bad i just wanna to make a cash deposit i had no atm card but i know my account and I couldn’t make the deposit not everyone is going n to gadgets we like human contact sad really sad
