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March 2024 by lisa heaney
Caliber Collision in Mission Viejo was amazing!! I would give them 100 stars if I could!! I highly recommend this repair facility. I had the pleasure of working directly with Daniel, he was efficient, kind and caring! Thanking for taking such good care of me! You are the best!
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March 2024 by Gladys Lutz
Great customer service and follow up.
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March 2024 by Don Shafer
Quality work, great customer service w/ Daniel, and exceeded turnaround time on job!
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February 2024 by Mary Nolan
I've been using this particular Caliber Collision center for over a decade and their work has always been top notch. The staff is always friendly and goes overboard to be helpful. When I took my car in for warranty work today, even though it may have been my fault, Lance gave me the benefit of the doubt. His crew fixed the problem in about four hours and did not charge me. Lance clearly explained everything to me and even taught me how features of my car worked. You will get the best possible service from this Caliber center.
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February 2024 by adilene cruz
Manny and the shops Manager went above and beyond with their service! Definitely recommend they helped bridge the gap that I was having with my car insurance and made sure I was up to date with my cars repairs!
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February 2024 by Jess C
Exceptional stellar service. Especially by Lance and Daniel. They did a service way beyond expectations
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February 2024 by Denise French
Mission Viejo Caliber Collision is fantastic! If you ever need body work I highly recommend them!
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February 2024 by Peter Hardin
Incredible customer service and attention to detail. This is a superb company. I especially want to thank John Blattner, who went above and beyond to help me with and fix an issue that presented itself well after my service was complete at no additional charge.
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February 2024 by She She
Great service from start to finish and I got my car alot sooner than expected
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February 2024 by Mark Moussa
Awesome experience! Have used them multiple times and they have been consistent in providing an awesome experience and doing great work on the vehicle.
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February 2024 by Kayley Gordon
The team at this location was incredibly professional and helpful during a stressful time. They were able to get my vehicle’s repairs done before the expected due date. Daniel kept constant communication and made sure I knew what was happening with my car. I will definitely be coming back for any future repairs.
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February 2024 by Suz Helm
Outstanding service and communication from John and office staff.
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February 2024 by Eric Garthoffner
Dan was great, but the manager was dishonest in my opinion. He said my car had electrical issues when it did not. He refused to fix my car because the head unit screen was as replaced and I didn’t have a receipt for the work.He also said it had fault codes - which it did for random minor things - none of which involve a bumper.I had a little fender bender and needed the bumper replaced. He said the bumper has sensors and because of fault codes and changing a head unit he couldn’t fix a bumper - he couldn’t give the lifetime guarantee. I’m okay not having that for the bumper though. All of the sensors and codes in the bumper are fine - the guy was also rude, highly recommend against them.***Editing my review in light of your reply***There are two more collision repair places right around the corner. I stopped at one and got an estimate within 10 minutes. The estimate was virtually the same price.I told them the story, showed them my car and fault codes printed out for me. I showed them all the things that caused caliber to “reject” my car and they said the explanation was ridiculous. Furthermore caliber initially quoted me two weeks to fix and this place said 1 week. I said you can fix it with these codes? And they said none of them have anything to do with the bumper or bumper sensors. Which is exactly what I said.One such code was for a an airbag issue - there was a recall on airbags a couple of years ago. I took it to the dealership and they forgot to clear the code. Also, they mentioned that I had a CarPlay unit installed - asked me for dealer receipts on these things. They also mentioned that my car was “depaneled”. I recently put in new speakers which are literally plug and play. The panels literally snap in and out. When I explained and protested each “reason” given - the manager eventually stopped giving reasons and just said - we’re not going to fix your car.I go literally around the corner and get a shop with a similar quote and said they would fix my car and confirmed all the reasons given to me were ridiculous.I’ll be making sure none of my friends, family, or connections go here - they are free to choose where they go, but I’ll make sure they know my experience.
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January 2024 by Neal Henderson
Outstanding job on fender and very organized to deal with ...
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January 2024 by Teresa Aragona
Great experience and my car looks like new!
