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June 2024 by Amanda Le
This store has the WORST customer service I have ever seen in my entire life. My mother and I came stopped by tonight on 06/09/24 around 6pm to purchase some clothes and encountered the WORST customer service ever! From our experience this evening, both the cashier and store manager, Chel L. were completely incompetent, racist and condescending. First the cashier could not even make a return even after I gave her a receipt and my phone number to look up my information. I could tell that she was clearly struggling pushing the buttons on the register and couldn't do the return so I asked her to call the store manager for help with the transaction. However, she refused to call the store manager to the front, telling me that there was only one store manager available and she "will not call her". After that, I said "why wouldn't you call her even when a paying customer is asking you to and said I wanted to speak to the store manager?" She continued to say, "no, I will not call her." I then had to go ask the security guy to call the store manager for me and he promptly did the right thing and called her to the front of the store. When the store manager came to the register, she took over the transaction and was able to make the return using my phone number. However, I have to emphasize that she had the worst attitude towards me. Right from the start, the manager was very rude, snappy and displayed a horrific attitude. She even said to me, "don't you start with me" when I tried to give her my phone number and explain what had happened. I said I given the cashier my phone number multiple times but she couldn't do the return. In the end, I did not want to argue with her and just wanted her to finish up my transactions since it was taking an incredibly long time already. Neither of them offered an apology and even started talking behind my back when my mother and I was walking out of the store. I am left with no other choice but to file a formal complaint to the corporate office based on our horrific experience tonight and these two individual's disgusting behavior. They should both be fired for mistreating their loyal, long time customers in such a horrible way. As an Asian American born and raised in this country, I have never experienced such terrible racist and disgusting behavior from anyone and honestly feel that both the manager and cashier were clearly racist and for some reason they felt entitled to act in such a disgusting way. Their behavior is a disgrace and appalling. They should not be working in a retail store interacting with paying customers who has done nothing wrong to be mistreated in such a way as they treated us. Unless these individuals get punished for their behavior or better yet fired from their positions, I'm afraid other customers of different races will suffer. It's sad to see Burlington hire such disgusting and unprofessional people on their staff.
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June 2024 by Debbie Manriquez
They have a huge selection of clothes for men, women, and children. Love that they are open late!!
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May 2024 by gabriel herrera
Great place
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May 2024 by Rafael Carvajal
Plenty of sales, unfortunately Inflation has made prices rise,
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May 2024 by Brian Irby
Been here a few time before and the employees take there sweet time ring up the customers and not really interested in calling the next one in line
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May 2024 by Steven Ceja
Fitting rooms seem to never be available.
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April 2024 by Felecia H
I had a great experience in this store. I was surprised at all the options they had for children’s clothing.
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April 2024 by Juana Campuzano Benitez
I love everything there
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March 2024 by Samuel Hinds
A lot of inventory.
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February 2024 by P M.
This store used to be a great place to shop in the 2000s to about 2015 with quality name brands (Nine West, Anne Klein, etc) clothing that was neatly folded and/or on nice hangers. I used to buy my coats & sweaters every winter from here. There was a tremendous amount of merchandise (earrings, shoes, coats, clothes, handbags/wallets, kitchen & household items, luggage,etc) on both floors. Within the past few years it has been going downhill pretty bad. Today was my last visit... the store carries a bunch of cheap, ugly clothing! You can probably find better quality at thrift stores. The appearance is bad, a mess everywhere! Why does the City of Mission Viejo allow such a run down business to operate in this area? ATTN: Burlington Coat Factory Corporate Offices... you need your visit this store and make major improvements, rescue this store!
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January 2024 by Dave Lindsay
I always enjoy shopping here, very friendly staff.
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January 2024 by Blanca Herrera
Excellent service
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January 2024 by Peter
Overall, the store is your bargain basement store with lower prices on some times good items or sometimes cheapest made manufacturers they can fine. It's not a Macy's, and it's OK as the average shopper tens to be more working class than Macy's shoppers. You will find some good mark down items if you're willing to spend some time on the racks as an organization system and placing things back on the correct size on racks is hit and miss.
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January 2024 by Kate Chapa
Way disappointing. Have not been there in several years. Clothing variety limited and store was not well kept.
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December 2023 by Raiya
Love this place....I always find great deals and the cashier's are friendly. Great affordable place to shop.
