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April 2024 by Aidar Ilyassov
Great place and service
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March 2024 by Aram Kocharyan
Great service on the phone and in person.
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March 2024 by Ethan (Butters)
Excellent location, very good service, I went in to the store after having a little bit of a bad day and left with a smile on my face, highly recommended location for your ice cream needs
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March 2024 by Kateryna Николаева
The place is really cozy, always a pleasure to stop by for some delicious ice cream. Highly recommend!
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March 2024 by Kirill Nikolaev
It's always clean here, the staff is friendly, and the ice cream is simply magical!
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March 2024 by Savanah Edlund
We went for my sons birthday. We were super excited to make it a special surprise for him as he LOVES ICE CREAM. We weren’t “greeted” at all upon entering the store, instead there was a grouchy lookin man behind the counter clearly hating life. Excitedly we inquired about what they do for birthdays, was told I’d have to do it in the app. I did everything, signed up, put all the family birthdays in the app, showed him and he said we needed an email. An email that was never sent to us or received by us. (Still days later after checking a bunch of times I have nothing) Very unhelpful and unfriendly. We won’t be coming back. Thankfully our son is little and didn’t understand what was going on, and he still got an ice cream. But entire experience was a bitter disappointment for us.
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March 2024 by James Staudinger
This past Tuesday 3/19 for my sons 2nd birthday my wife and I thought it would be a great idea to come here for his free scoop. WRONG!!! Came in the evening time dude that was there was the rudest person we’ve ever met!! He refused to give my son his free scoop we had the app and everything and he just kept saying “sorry, I can’t help you”… I used to come here as a kid and was very exited for this trip. Can’t even believe what a dump it’s turned into. Hiring bums off the street lookin like trash just to keep this business a float. I can’t believe what a dump it is now. Be aware of garbage service if you do end up coming here. ABSOLUTE TRASH!!!
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March 2024 by Justin Hanie
Old woman was rude. Acussed me of having a picture instead of app. Given a child size scoop for app.
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February 2024 by Diana Alcantar
Never going back to that location. Ice cream and topping tasted old. The man was very stingy with the toppings.
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January 2024 by Lily Binoya
Peanut butter chocolate ice cream ??
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November 2023 by Lisa G.
I rarely get ice cream at Baskin Robbins anymore because it's hard to justify how expensive it is but I saw the Turkey Day Fixins flavor on Instagram and had to try it. It's oddly so good! It's sweet potato pie with cranberry and pieces of cornbread in it. I got a single scoop for each my husband and myself. My kid got a waffle cone with Rocky Road for his fun spontaneous treat. Customer service was nothing great but Alex was fine. He wasn't not nice. The ice cream was delicious and we were served very quick. A waffle cone with two scoops and two individual scoops cost just under $20.
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October 2023 by Lisa M.
I rarely get take out ice cream. I don't one if this is a franchise but the employee who I can't even call a gentlemen was so rude. If you're in the service business face to face with people you should be able to put on a smile and be polite. Otherwise you need to not be in this business. I got here right after they opened so the flavors I wanted were empty. After my first order I asked to taste a flavor but didn't like it so I ordered my usual. This older white haired man copped an attitude and said are you sure because it's empty. He had to go into the freezer for the 3rd time. When I paid he practically threw my order and change. He didn't say thanks just offered a very annoyed sounding bye.
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October 2023 by Nathan Brown (TsitraIrl)
Stopped in for a quick treat. Friendly staff and, as always, excellent ice cream!
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July 2023 by Frank D.
Was there on Saturday night by 10:30 and they turned me away because they had already closed. I went to the one in lake forest on el toro and they happily served me.
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July 2023 by Daniel P.
I went with my kids on a Monday afternoon and Simeon was great, the customer service that we recieved was out of this world, my kids loved him. Thanks Simeon for your patience and great service!