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April 2024 by sri kanth
Arifa is the worst banker
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January 2024 by Clive McClintock
I had a great experience here yesterday after showing up to do a transaction less than an hour before they closed. They squeezed me in to the schedule with a banker (it wasn’t a teller transaction) and went above and beyond to help me get the job done. I was a little worried about the bad reviews but my experience was excellent. Maybe they’ve really improved since the old reviews.
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September 2023 by M A
Welcome to Iran ????98% of the staff standing in the corner speaking Iranian. Very condescending and finding excuses not to help the elderly customers I have been BOA customer for over 27 years and living in mission Viejo for 42 years. Very disappointed with the customer service please hire someone with some education and class who can speak English and have knowledge with American values and culture
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August 2023 by Valerie D.
The wait for a teller is way too long. They need more tellers! I waited 15 minutes to get a roll of quarters.
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June 2023 by Parham B.
Staff are really polite, personable and professional. We had a 2:00 pm appointment but we were just passing by the branch and went ahead and checked if we could just save a trip and make that happen right there. They were welcoming and were able to accommodate us right away.
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June 2023 by Megan Rosenfeld
Would give 0 if option… horrible customer service! Manager didn’t even care that the cashier told me the wrong thing and double charged to cash a check
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April 2023 by Tyler Miller
Nancy was amazing! She was super professional and quick with my transation even though I had a complicated one. Before that, there were about 4 others in line in front of me and Nancy was getting them in and out like it was nothing! She was amazing, I see a lot of negative reviews about staffing issues. The wait truly was nothing, everyone has different requests and some will take longer than others. Mine took some time but another teller came right away and started helping people. I saw no issues at all in this branch. It was clean and professional, and the help I recieved from Nancy was outstanding.
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April 2023 by George U.
We stopped into BofA today to handle a few transactions, and Negin was simply wonderful. Nevin was professional, knowledgeable, and efficient in handling our transactions and was a pleasure to work with. I commend BofA for employing such amazing personnel as Negin and recommend others to stop in and see her if you need financial and transactional assistance at the branch.Highly recommended.
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March 2023 by Sashma
Horrible service I had to wait 30 minutes just for two 50 dollar bills
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February 2023 by William Woolley
This branch often does not have teller services because of lack of staffing. What makes it worse, it is difficult to impossible to reach a real person in the branch on any given day to see if they have tellers. You cannot leave a voicemail to get a call back. So your only option is to waste time and gas driving there. When you get there, they can tell you other branches that have tellers if they don't. Why isn't this information readily available online or as a pre-recorded announcement on their phone number? It is very disrespectful to treat customers this way.
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November 2022 by yasaman alian
This bank has no staff . It takes long time for any simple tasks. Staff are not professional compare to other branches.
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November 2022 by be an
Worst branch ever . You will take 30 min to do a simple task . No stuff . All the offices is empty .
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November 2022 by Arline Kay
It's 11:30 a.m. on 10/20/22 - called several times and no one answers the phone!!!
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October 2022 by CJ
Waited in line for 30mins for the clerk to tell me she couldn’t help me with either of my requests. She wasn’t very apologetic about it either. If this was my regular branch I’d switch banks.
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October 2022 by Lyndsy V.
This location is suck and the customer service always under staffs. Why open at 9am when you don't have staffs for the demand? I am looking to go else where. Anything you want from the bank now you have to make an appointment for your services. This is Ridiculous because if they required appointment they should let their customers know so we aren't tasting our time.
