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January 2024 by cliff castle
I've stayed at the Ayres Mission Viejo many times over the past 5 years and unfortunately the quality of the hotel has deteriorated over the years. It's time for new carpets. I heard a mechanical noise that started like a motor starting and stopping from 11 pm - 2 am the first two nights I was there. I thought it was a fluke the first night so I just continued to stay in the same room. After I heard it again I reported it to the front desk and changed rooms. The second room was fine.The bed in the first room appeared to be on incline as if someone very heavy had been sleeping on one side of the bed for a long time. The second room was great and the bed was very comfortable.Breakfast is served from 6 am - 9am during the week. For late risers like myself, 10 am would be much more accommodating. There were dogs in the hotel . I didn't realize it was a "dog friendly" hotel. Great for people with dogs - low rent for those of us without them.I'm not sure what is going on with this particular Ayres but it needs some TLC.Noteworthy details: Freshly baked cookies at the front desk around 5pm . Great!
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December 2023 by Janet G.
We have stayed here many times but today, Christmas 2023 makes me appreciate it a much more than ever!!! Most comfortable bed, bathroom is perfect in every way including full size shampoo and conditioner bottles. Large counter space for getting ready in the morning and great water pressure in the shower. We came home from a family dinner and our room was immaculate!!! Bed made and fresh towels. If you are EVER in this area, stay here!!!! Wonderful breakfast included with your stay as well! Janet and Dave Gast
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December 2023 by Corina G.
My sister used this hotel for her wedding and I don't have too many nice things to say. Generally poor service, and the hotel tries to nickel and dime for fairly basic requests. Rooms are adequate but nothing special. The overall feel of the hotel is standard, not a luxury hotel by any means. Also, as my sister was planning her wedding, she encountered miscommunication with the staff when trying to organize the after party in the parking lot (she wanted to have a taco vendor for late night snacks). Seems like there's a lack of communication between the sales and operations department bc she was promised one thing and then was later told by another person it wasn't allowed. Free breakfast is nice, includes some basic breakfast items (eggs, bacon, cereal and the like). That might be the only thing I like about this hotel. I will never stay here again and I will warn anyone who asks to not stay here too.
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December 2023 by Derek Walters
Clean, spacious and comfortable room. Outstanding hot breakfast. Friendly and informed front desk staff. Highly recommend.
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November 2023 by Angel S.
We went with a lot of family and friends. Although the desk staff was totally awesome, it's not enough to wash out the other flaws. Cleaning staff was horrible. They didn't speak English so couldn't help us with anything we needed. The rooms were no better than any other rooms from less expensive hotels.
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October 2023 by Guy Rolison
The hotel in itself needs some updates. The carpet in our room felt dirty all the time. The carpet in hall way was dirty all the time. Cleanliness is getting to be not so good anymore. We had to keep unplugging and plugging in the cable box for the television to work.
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September 2023 by Rebekah Johnson
Hard to rate. It’s not a 5 star hotel, but comparable to other Marriott Courtyards, and the other small versions of the other name brand hotels.The room was clean. However walking into a hot room on a hot summer day isn’t the best. They didn’t have the AC on, which was one of the under the window ones so it took a little while to cool off.The pool was nice and the view at the top of the hill it’s on is unique for the area. Location off the 241 is convenient.The customer service was “fine.” None of the staff were necessarily unfriendly, but no one seemed to desire to make us feel welcome, persay, so we don’t feel right in rating them too high. We got checked in and out without issues, just nothing worthy of raving about or necessarily complaining about.We could see ourselves staying here again for price and location to family in the area, but would be interested in seeing whatever other hotels are around, too.
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August 2023 by Spark _
I stayed here with my family on 7/30&8/1 thus year & we all loved this hotel !! The double queen bed room had a mini fridge ( no freezer ) & a microwave. Very wonderful hotel. Free breakfast was very good ,they had a couple of different egg dishes ( scrambled eggs )& cooked potatoes ,pancakes ( it was yummy ,me & mom enjoyed them both days ! ) ,fresh apples / oranges .We have organic apples in our room ( if non organic,apples are GMO in the U.S.) ,so we had the oranges ,they were juicy & very sweet !!! ? They had some sausage patties ,too. We are vegetarians ( me & mom )& vegans ,so we didn't eat that. Not much for vegans to eat ,though !! We had croissants & some bageles ,too .The staff & maids & the front desk people were all friendly & even other guests were very kind & courteous ,especiallyto our elderly mom !! The location was great !! They had a great view of mountains from the hotel ( looked very close !! )& the patio of the breakfast room !! We had a beautiful sunset view from our window ,too !! The room was very clean & big !! The WET BAR was very useful !! ??And the sink was separated from the bathroom which I love ,especially when I am staying w/ others ,so that we don't have to wait to use the sink when someone is using the bathroom ! A very good location to visit San Juan Capistrano which we did & enjoyed ! Also Dana Point .Beautiful beach there ! Nice sea breeze, not smelly ,not sticky at all ! We found many vegan friendly restaurants & vegan restaurants ,even organic ones !! Two in Dana Point. We found a vegan burger shop in Mission Viejo, they were all very yummy !! Nice French cafe . The surroundings of the hotle & atmosphere, the beautiful views were unexpected. It felt like we went to a resort place !! I used to live in the areas near Mission Viejo ,so it was very surprising, a very nice surprise indeed !! Their spa hotel was right next door & the nice courtyard of the spa hotel is for both hotel guests we were told ! The guests seemed to be really enjoying the pool / hot tub !! Very relaxing atmosphere. My sister wanted to swim there on our last morning ,but the pool man told her to wait til he'd finish cleaning & we were checking out that day ,so she couldn't use the pool. It's a VERY DOG FRIENDLY hotel ,too !! We took my sister's dog there w/ us & saw others were allowed to bring their doggies in the breakfast room even !! They didn't as they ate their vegan meals in our room.Minor things to mention ,not sure why ,but we didn't get our plastic / paper cups for 4 people each ,just 2 each ! We called the front desk & I had to go down to the front desk to get 'em myself . Also ,the very 1st thing I noticed as soon as we entered the hotel was a smell of bug spray like smell & nice spa place aroma mixed up in the air / entire lobby !!The hallways smelled like hotel ,no bug spray scent ! Lol. But,our room was smelling like it ( bug spray )a tiny bit ,too ,again mixed w/ a very nice scent ! Another thing was there was not much for vegans to eat in the breakfast room !! Just oatmeal ,cereals & fruites !! We are hoping that they'll have some vegan sausages or some tofu scrambles for vegans which provide more proteins & not boring foods for vegans !!Other than that ,we loved this hotel !! Very relaxing hotel w/ wonderful views ,even though we could see a freeway from the breakfast room ,but the mountains canceled it out !! The rooms / hallways are wide ,we loved that ,too !! Nowadays ,the most hotels have narrow hallways & much smaller rooms to stay in ! My mom is claustrophobic, but she didn't feel uncomfortable at all to stay in the room sharing the bed w/ me & the room / bathroom w/ the other daughter & her husband & their doggie !! I highly recommend this hotel at this location !!
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August 2023 by Илья
Good hotel with good service, cool cozy pool and small gym, clean room.I paid for late check out and in 8 am stuff start bothering me and knocking in my door, i told them about LATE CHECK OUT, then in 12-00 they start knocking and calling again.In total, deposit wasn't refunded to me.
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July 2023 by Jerry Majewsky
The front desk young man "Gi" or "G" was fantastic and provided great customer service. The house keeping and maintenance staff were attentive and kept the suites clean. I would give it a 6 star if I could and in a nice location. Gym could have used free weights.
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July 2023 by Becky Ward
Hotel rooms and front desk staff great. Hot breakfast was wonderful. Tuscany conference room experience was awful for first time in five years. Sales person was unreachable the week before. Set up for 9:00 am meeting was still incomplete at 9:15 am and the lovely new marble counter area had no electrical outlets!!! The maintenance guy helped us work around that eith a table on opposite side of room.Rooms: Hotel room clean, quiet, comfortable. Nice TV, frig & microwave. Good wifiFood & drinks: Great hot breakfast and kitchen staff. Especially Sofia
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June 2023 by Holly M.
We came here and stayed for several nights to attend a nearby wedding. It's located way away from the 5 freeway so it's not super convenient to get to but oh well. The hotel itself was nice enough. Lobby was nice and inviting. They do serve complimentary breakfast every morning until 9 am. The hallway to our room on 3rd floor had a funky damp, mold type smell toot. I can't quite place it but it hit ya when you walked down the hall. Maybe they need to air it out somehow or steam clean the carpets?/. I don't know? The room was good. I liked that it had a ceiling fan in the room to aid in moving the ac around. Kept it nice and cool. It also had a mini fridge and a microwave in the room. This was perfect for eating our left overs we accumulated from eating out several times a day for a week. Overall a nice place to stay.
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June 2023 by Jesus Munoz
Overall spectacular! On a business trip with family, I was able to park my semi truck on premises. Phillip our customer service host has gone over and beyond for me and my family. Pool is great room is great restaurant is delish! It's been great experience.
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May 2023 by Christine Henze
Room was clean, did not smell of pets or smoke, front desk very friendly and accommodating. Breakfast needs work for flavor. Overall, a very pleasant experience. Only thing I missed was a plastic bag for dirty clothing, but I will definitely be back!
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May 2023 by Jessica V.
Front desk staff were excellent!! From when I called and asked about the difference between the suite side vs. the hotel side, to checking in, I was very pleased. Monica was great at front desk and even upgraded my friend's room so she could be next to me! The rooms are big and clean but do smell odd. Breakfast was awesome- it kind of looked meh but ended up tasting great. And they keep the coffee out which I appreciated as I checked out around 10am! They had cookies out around 4, another nice touch. It was kind of annoying that the bar closed at 9pm and they only sold wine at that side of the buildings. You get what you pay for. People complaining about the hotel night want to remember what they paid for it! And it's only a 7 minute drive to the lake, which is where we did dinner and wine tasting!
