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October 2024 by Brendan Heffern
Had a hotel block where we reserved about 35 rooms for mine and my wife’s wedding. Checkin was supposed to be at 3:00pm, when we asked if early checkin was available they just said no and didn’t even attempt to accommodate me and my wife. Rooms weren’t even ready at 3:00pm and caused about 20 guests to miss our 4:00pm ceremony that was 10 minutes away. My wife and I then had to check in around 11:00pm on our wedding night.
We reserved Old Camp (the hotel bar) for our afterparty until 1:00am; the bartender seemed to be in a very bad mood and was not pleasant to guests.
Did we have a great time this weekend? Absolutely, it was incredible, but it was not because of the hotel staff. Our guests were all troopers for still being positive after terrible customer service. Hopefully the hotel can learn for this in the future.
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October 2024 by Ron Stunich
The room was very clean. Both TV’s
worked. The refrigerator and freezer worked . The coffee maker worked and had plenty of coffee and condiments. The staff was friendly, caring and they made you feel special. I will definitely go there again.
Rooms: The rooms are very nice.
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October 2024 by Casey Campbell
We have stayed at this location for a conference two years in a row. I would look forward to staying again. Lovely facility, great amenities, friendly staff and very clean.
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October 2024 by Aaron Afzali
Great hotel , slow response by staff, was trying to get hold of the front desk due to AC not working despite the fact hotel was slow no one was answering, it took more than as hour to get some towels, AC was not working a tech came to fix it but it broke again after 5 minutes
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October 2024 by anthony alberts
Fabulous accomodations and staff.
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October 2024 by Karen Cruz
Nearby activities: Stores
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October 2024 by ibmindless
I have stayed at Ayres Hotels often; however, this particular hotel was a major disappointment.
The room smelled of cleaning chemicals, but despite that, there was a large (1sq. ft.) stain in the carpet in the middle of the floor that we noticed shortly after unpacking. I called the front desk to have it cleaned and they responded that they would clean it the following day after we departed.
We had a busy agenda the following day so we went to bed at 9:00 PM so we could get an early start the next day. Unfortunately we couldn’t get any sleep due to the racket generated by a large group of kids in the central courtyard area. Our room faced the courtyard.
We kept hearing screams so I finally looked out the window into the courtyard and saw groups (5-10 per group) of kids running around the courtyard and upstairs on the 2nd floor balcony surrounding the courtyard. Our room was on the 2nd floor. There were 2 male adults that seemed to be “in charge” of these kids, but no effort was made to quiet them down since this was a hotel. The adults seemed to be preoccupied with whatever they had in a cooler they kept nearby.
When I called the front desk to complain, they said they would quiet the group down. There was no quiet. I called an hour later at 10:00 PM and was again told they would ask the party to quiet down.
At 10:15, the group started to leave the courtyard. By 10:30, quiet had returned.
I complained to the front desk the next morning and was told that quiet hours begin at 10:00 PM, and I should have known that because it was on the registration card. I never saw any advisory about the courtyard being a place for running and screaming groups of kids.
In the end, I didn’t even get an apology. If you are a weary traveler, I recommend you avoid this hotel at all costs. I know I will.
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October 2024 by John Marrone
Everything outstanding!
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October 2024 by Andrea Maki
The hotel is very nice. Staff is super friendly. Rooms are clean. Food was delicious.
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October 2024 by Sharon Joyce
Located right off the freeway room was spacious, comfortable and clean
Rooms: Room was clean and comfortable
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October 2024 by Nicholas Howe
Great room and service. Will stay again.
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October 2024 by Camron MOMAYEZ
My Family had a leak in our Home and had to have the entire and Main Bedroom and Bathroom and Kids Bathroom completely re done which made it unlivable so we decided to stay in a hotel and went to 3 Different Hotels in a week and ended up staying in the Ayres Hotel and spa for over 2 weeks while waiting for our home to be fixed.
We were hotel hoping in the beginning on our own dime while waiting for insurance to take over and when I booked the Ayres Hotel and spa I didn’t wanna leave or go to any other Hotel so I told the insurance this is where we wanna be until we can go back home so the insurance took over but the Hotel had two nights in the first two weeks that were fully booked so the first week we had to switch to a King and sofa for 2 Adults and 2 kids and it was still very spacious and then moved us back to two queens Studio room which is a great layout and a very nice room that we ended up staying at for the remaining time we where there.
The lady at the front desk Maliha Khan was Very helpful and took amazing care of me and my family during our stay Her Customer Service is a 10/10.
Overall the Hotel is very Clean and Relaxing and there pool is also clean and well taken care of I would recommend this hotel to anyone.!
Rooms: Rooms are clean, Room layout and size are perfect !
Noteworthy details: Place is very clean and Well Maintained and staff is very polite and Helpful when needed for anything.
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October 2024 by Robin S
I had an amazing experience yesterday at the spa. I booked a body wrap and Mary went above and beyond to make me feel comfortable. The wrap was great and the massage after was 10 stars. I look forward to coming back.
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October 2024 by Sylvia Rowe
Shout out to Emmanuel at the front desk for being so kind and helpful!
The hotel is nice, with a serene outside courtyard, ample free parking, and spacious clean rooms. Breakfast was delicious, and they have a wide variety of options that are sure to please everyone. The only downside is that the sofa bed wasn't very comfortable, but everything else was great.
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October 2024 by socalmary1
Hotel seemed old and service at front desk was not great. I would not stay in the spa hotel again.
