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November 2023 by Rick W.
Steve is the best with excellent customer service at a great price. My Lexus GS front bumper looks like new.Rick
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November 2023 by Christine G.
Had excellent service here on my Kia. Steve T. was incredibly helpful. Everyone was friendly and so nice to work with.
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November 2023 by Daniel P.
I had some paint work done on my car and my advisor Steve provided me with the best customer service! He was extremely kind, professional, and cared about what I needed. I was even introduced to the painter Mike who did a phenomenal paint job on my car. Outstanding experience, exceptional service, and amazing results. I highly recommend Crash Champions for any service, or repairs!
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October 2023 by Kevin K.
The had excellent service. Steve went above and beyond. Made the whole thing easier to deal with. Communication was daily. Quote was higher than final bill and they work well with my insurance. Rental car was easy too.
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September 2023 by Yvette Marie L.
After my car got hit in the back a few weeks ago, the insurance company directed us to this shop for body work. They were really open and honest, which I really loved. Finding a body shop that looks after the costumer is uncommon. Specifically Steve T. is very accommodating and transparent he did a great job! Definitely will recommend this shop!
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August 2023 by Shahbaz S.
I recently purchased a Lexus from out of state and needed to install door edge guards. I called few Lexus dealerships in south OC and they were going to charge me an arm and leg for a 5-10 min installation. I decided to call Crash Champion as I had previously worked with them in the past to see if they would do the installation. The general manager Rob G told me he could take care of it. I took my car there today and they installed the good edge guard on my Lexus as Rob had promised. Noah K was the technician that took care of the installation and he did a great job too. I really appreciate their honesty and earnest work to take care of previous customer like me. I highly recommend them for your next car service.
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August 2023 by Steven M.
Would go lower than 1 star if I could; took my car into this approved shop and the guy kept me on the line forever wasting my time saying irrelevant things. Hate that the most, so much that I came on Yelp to waste another 20 and wrote this. Backstory: somebody hit my parked car, and I'll be damned if I have to pay for it. Their insurance is paying the bill, and the only reason I came to this place is because they were an approved dealer through my insurance. Drove in to get it checked out, and the dude walked out to my parked car and gave it the same kind of look as the previous two adjusters...didn't get on his back like one of the previous, but did get on a knee for a closer inspection. Then told me their estimate was so much higher than the 2 others I received (one for $800, another $1,100 and theirs $1,800) because they focused on quality, and that it would take 3-4 days to fix a scrape? I get paying a premium for the best labor, and I get charging more of a markup because you're such a talented servicer provider. I'm a CPA and love the free market....so much I'm going to use it to find another shop to get my car done. Then when I ask if they'll talk to the other insurance adjuster about negotiating pricing they stand firm/by their $1800 invoice and refuse to talk to them? Stating their work is so unparalleled it justifies their prices and they will not negotiate...despite it being almost double the next competing invoice and almost triple of the lowest...They literally have a free customer and lost it. They must be really good if it takes that long, but I'll never find out. Taking my business elsewhere for sure. You be the judge if that's 2k and 3 days worth of repair time worth of damage.
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March 2023 by Sorya U.
Great service and repair. I got a huge dent on the hood of my car and it is like nothing happened. They deal with my insurance and in a week, I got back my car like new. Special thanks to the very warm welcome from the lady at the lobby.
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February 2023 by Paul K.
The day before new years me and my daughter were T boned. Called crash champions to get a gauge on how they would handle our repairs. Needless to say, 7-8 weeks later with several delays, our Lexus LX570 was returned in poor conditions. There are a few things I expect from the service industry: good communication and good workmanship. Unfortunately, I received neither and here we are again getting the car reinspected and work all redone due to crash champions poor attention to details. Compare the two photos, one side is obviously the factory side and the other, well, crash champions fucked up and did the crappiest work. Which happens to be the side that our baby sits on so, we are not ok with them sacrificing safety for savings. Tell your friends, read the negative reviews first before deciding on where to take the our car for repairs. DO NOT take the risk of going to crash champions.
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January 2023 by Dean S.
I finally got my car back after just 2 days shy of 2 months for what started to be a 2 week repair. Once Rob took over, everything went well, the communication was great, I got accurate updated information and my confidence in the repair was restored. I picked up the car on a rainy day so didn't inspect it on-site. A few days later, I went back to point out a few minor items and Rob immediately assured me that he'd take care of it when the back ordered part came in and was installed. I'd recommend them.
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September 2022 by Ryan G.
Been waiting for a part since May. I have been told multiple times it will arrive by "insert date here" and then nothing. No one is reaching out to me and this whole experience has been pretty terrible.
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August 2022 by Carole P.
Excellent customer service and quick turn around time. I had a very small paint job that needed done and they were polite, pleasant, and professional even though it was a minor repair. I highly recommend this business and will not hesitate to return to them for additional work.
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June 2022 by Melissa B.
Crash Champions is the best car repair shop. Everyone who works there provides a high level customer service. The manager Rob treats you with respect and care. I thought given his white glove service and thoughtfulness he was an owner. Turns out he is an awesome manager, who operates with a high level of integrity. Don't consider taking your car anywhere else to be repaired. I highly recommend this shop.
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April 2022 by Anisa N.
I can't recommend Crash Champions enough! Several months ago, my trunk started filling up with water every time it rained. I took it to the dealer several times, and they gave up helping me after many failed attempts to fix it. Thankfully I ran into Rob, the manager at Crash Champions, and they were able to diagnose the issue in less than a day and they got it fixed quickly. I was at my wit's end and Rob took the situation into his hands and handled the problem like a pro. I really can't say enough about the service and quality of work. I ended up having them repaint my bumpers and they did an outstanding job. They have me as a customer for life!!
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April 2022 by LeAnn R.
Very satisfied with the quality of work that was completed ON TIME. They understood that our urgency. They even called to say that they overcharged us and would process a credit. That folks, is integrity!!!!
