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August 2023 by Ardelle H.
Best experience EVER getting tires and alignment!! Keyara Santana at the front desk was wonderful...Very efficient and extremely service oriented..! Highly recommend..
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August 2023 by Shamiya Henry
One of the best shops I’ve been to. Always helpful , affordable for the work needed and out of this world customer service. The young lady at the counter, keyara I think , always have a smile and bubbly attitude. She and the technician are extremely knowledgeable and always wants to make sure I understand before I purchase any work. Thank God there’s still people out here like them !!
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August 2023 by jose lagunas
Honestly, this place is very suspicious I came in here July 1st for an oil change and I really trusted the workers here at Allen tires but something really threw me off. The girl who was working up front I think her name is keyara so basically they did a car inspection and she told me that my struts and tire rods need to be replaced for $1400 but then she wanted to talk outside the mechanic shop and she was telling me how her manager was trying to rip me off on the tire rods and she said they were completely fine, but the manager was trying to get some money out of me, but then she told me she could do my struts for $500 if I order the parts myself and then she will do it on a day that her manager is not there. She will let her technician know all for $500 and that just sounds really suspicious to me.
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July 2023 by alexander paul
Had my alignment and tires rotated today. Kiara, the young lady behind the counter was extremely helpful and courteous. Top not customer service kinda person! Thank you!
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June 2023 by A I.
I have been using Allen Tire Mission Viejo for all my vehicle's tire needs over the past 10 years. Service has been good up until recently...Yesterday, I had to replace tires unexpectedly. Keyara was absolutely fantastic in every aspect. She gave me the best price, the best service, and got my vehicle completed ahead of schedule. Keyara's attitude and customer service was one of the best experiences I've had in a long time; THANK YOU, KEYARA!!
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June 2023 by jordan H.
Im from San Diego, I dont know anyone in LA and my truck tommy is something I hate giving to other people to fix. Unfortunately a curb ran out in front of me forcing me to get an alignment as they are brand new tires and the hit was noticeable at steering wheel. This happened around 148k. I filled the Uber role for my GF as her v6 Pilot decided to misfire in 4/6 cyls the day before my alignment was done here. I also took it to toyota (THE MANUFACTURER OF THE VEHICLE) and they said they were unable to do it because my windshield was cracked and this would prevent the technician from driving it after alignment was done. My front end has 153k and all OEM. Its worn outand feen a few cliffs ans my crossbar is a mess. Called this place, said I need an alignment can bring in in 15 mins, they said no prob, brought in took an hr. Luis fixed everything within proper spec within short notice and was very helpful. Thanks man!
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June 2023 by Judy M.
I want to give a compliment to a couple of your employees at the Mission Viejo, CA store . Keyara was professional and knowledgeable about tires and was a great help. Jose is always very helpful never minds putting air in my motorhome tires . Store Manager Luis Gallardo was helpful with what tire would be best for my motorhome. I trust this store and employee.Judy Miller Lake Forest.
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May 2023 by Mike Cohen
Great place very fast and reasonable prices compare to the dealer.
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April 2023 by John C.
I looked at the reviews for these guys and it looked really good so I setup an appointment. I showed up on time and no one was out front. I waited around 5 minutes and still no one. I went and looked out back through the door and waited. It looked like there was 1 guy working on the cars and the upfront guy was helping him.Eventually the upfront guy came out and asked me if I was getting new tires. I said no, I'm here for an alignment.He said it will take 2 hours, which it does not.Maybe it takes 2 hours because you have 1 guy working in the back.So I left and will not be back.Today I got a response from this business to give them a call and talk to customer service and they would make it right.I called and sat on hold for 12 minutes, if you really cared and did not have a ton of problems with customer service, you would either call me, or your customer service could pick up the phone when I call.2 Strikes on you and your company
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April 2023 by Scott D.
There is the saying that the only guarantee we get in life is we are born, we work, we have family and friends, we pay taxes and then we die?Well, who left out finding a great mechanic?I have been in the O.C. for 40 years now and trying to find a fair, honest and trustworthy mechanic is always been a challenge for me ( please don't get me started).My Subaru was in need of a tune up and oil change so after looking for a few months, I saw Allen tire Company and since my middle name is Allen, I said to myself, Self, I said; let's give this a try. I walked in to this contagious SMILE from Keyara behind the counter.I gave her my keys and the rest is in my yelp review.Luis the manager only gives a top notch evaluation of the car and I purchased my Subaru used or pre leased. Much to my surprise, when I received the phone call, I needed rear brakes and rotors, as well as a much needed tune up.Within hours I get a call that old Sue is ready for a pick up. The bill was very reasonable and professional service at its best.* Side note, the only thing that could make the experience better, was if they could have washed my car...however I just went to the car wash up the street
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April 2023 by Kim Jones
I've been coming to Allen Tire for probably 10 years at this location. They have always been great. But this time the service was top notch. Not only did Keyara promptly take care of my appointment when I called, she addressed me by my name right away, and checked to make sure that my tires were available and on their way before we made the appointment. the next day my tires were delayed in transit, and I received a call from Keyara before my appointment letting me know that she would call me as soon as they were in, and that they would take me right away. She called me as the truck was on it's way to deliver the tires. I was in and out in half an hour! She was an efficient and pleasant person to work with. She was knowledgeable and made me feel like a valued customer. It's not easy finding employees these days, so having one that really makes a difference to your business is like "gold." Thank you Keyara!!!
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April 2023 by The Notary Nextdoor
I meant to leave this review a few months ago, sorry! I came here for help on replacing my tires and they really helped me out in a rut.A tire I purchased somewhere else had already been repaired once so had to be redone by the same place, but that shop had closed down entirely during Cvid & no other shop could do a repair on the same spot that was previously plugged by another shop, nor could they replace just 1 tire (due to unmatched treads). They couldn't just replace 2 tires either, due to my having all wheel drive, so I was now stuck having to fully purchase a whole new set of tires for my suv. I had just gotten the ones I had only 1 year prior!Allen Tire had a decent set of Coopers in stock, so I went to have them done and while the car was back there, the tech says they only had 3 of that tire, not 4. I had been eyeing these beautiful, much pricier Michelins on display in the lobby & it turned out that exact tire was the only 1 they happened to have 4 of in stock! So they got permission & sold them to me at the same price as the Coopers!! That was so awesome!Thank you Allen Tire!!
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April 2023 by Bethany S.
My husband and I recently went in to get a quote on some tires. We had the pleasure of working with Keyara. She was extremely knowledgeable and guided us in the right direction. We opted for Allen Tire's Road Hazard Coverage in addition to our tire purchase which gave me that additional peace of mind because there's nothing more annoying than getting a nail on the sidewall of your brand new tires (speaking from experience). We will definitely return to this location!
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April 2023 by Rachael H.
I appreciate the great and honest service from Allen Tires today! I had two nails in my driver side tires and they let me know that there was no charge due to the tires not needing to be repaired. The lady helping us also showed me how my tires would need to be replaced soon with a realignment and explained the cause of it as well. Thank You!As a mom with two young girls in tow, I really appreciated the quick service and clean restroom /waiting room.We will definitely be back. They were highly recommended by two friends and I was not disappointed.
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February 2023 by Janet Medina
Great customer service. Needed a tire patching quick and efficient .