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January 2024 by Kaliyah M.
Unfortunately, drive through ATM is not consistently open. No heads up. Inconvenience for times of day you don't want to get out the car with cash for safety reasons. Next nearest location is a few miles away :)
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November 2023 by Iris Y.
their services are so bad. there are no one to pick up the phone then tell thank you for calling, goodbye!
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September 2023 by Samir P.
Great place to do business and I don't know who said they don't have business line they do it's to the left and they have a sign to direct business clients also they tend to remember you and your name so very easy for me to Do business and I feel safe as well..only times they are busy is ofcourse when the armored truck comes then all tellers leave to the back and tend to have long lines and only 1 teller helping at times someone on a tablet helping overflow of the line to do deposits for you much faster so again great place of business and nice area
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July 2023 by Daniel O.
All the reviews correlate with each other. Their lines are ridiculously long and Lyn the operational manager is the reason for it. Lyn made the executive call to shut down the business line at 10 AM this morning and informed me that if I wanted help with my business, I can come back at a different scheduled time when they were slower now I've been using Bank of America since 2010 and this is the first I've heard of that bizarre request of Lyn. Lynn came out very rude and abrupt. When I asked her why there was no business line available. I informed her that during Covid when Bank of America shut down their business lines we left Bank of America to US Bank, so we were able to get service in a quick manner last year Bank of America business merchants called me and informed me that all merchant lines were backed up and separated from consumer lines... today I went in and I was I was standing in the business line 5 minutes go by and I was finally informed there was no business line today I went to the front desk and ask why they shut down the business line and I was informed that it was due to short staffing The gentleman went to the back and Gatlin and she came back and reiterated it and said what my was my problem I told her I did not have a problem. I was just wanting to know why there was no merchant line and that's when she began to snap on me in front of the mini guess they were sitting in Bank of America. I told her that it was very unprofessional and now they were six people in front of me due to the time that I waited for her to come out the back and explain yourself that's when I was told, I could come back at a different time. Lynn will be the reason why Bank of America loses three business accounts, and I will be filing a report with Bank of America's corporate office.
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June 2023 by Edwin K.
There is no one in line and there are 4 tellers but I e been waiting for 20 minutes without even a sorry or a we will be right with you. All atms not working so I just came in to pull out some cash. Didn't think it would take 30 minutes just to pull out some cash for my debit card. B of a absolutely sucks
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May 2023 by Doug P.
Long lines here and they don't have a business lane for their clients. Skip this place if you're in a hurry. Be careful when crossing from parking it's a busy shopping center and their atms drive thru is dangerous, they have the stop sign after the crosswalk so people go over it to get. Good luck
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September 2022 by Jorge D.
Great service, the manager helped to deposit a big check because I haven't registered my new fictions business name .. I appreciate it!
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July 2022 by Kathy K.
I am trying to make an appointment because my mother just passed away and I need to update the account. I AM TRYING TO CALL THEIR NUMBER AND CAN'T GET ANYONE TO ANSWER THE PHONE. I AM TRYING TO MAKE AN APPOINTMENT ONLINE AND THERE ARE NO APPOINTMENTS AVAILABLE FOR THE NEXT 3 MONTHS (and probably longer but I got tired of checking the availability for every single day through October!). I am beyond frustrated. I guess I will need to go there and talk to someone in person to make an appointment. This is NOT, by any means, an organization that puts the customer first.
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April 2022 by Dante B.
Rated 1 star because it seems like the bank tellers really don't like working at their jobs. Especially the tellers named Zachary & Tyler! Not sure if they know that people can still hear them talk sh*t behind the glass-- even if they say it quietly!! They made me want to move my business & personal accounts to a different bank if I'm going to be honest...
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April 2022 by Jab B.
If I could give 0 starts I would. I have numerous accounts with BofA including two business accounts. Only TWO tellers with a line out the door. I still don't understand why they haven't opened the Schliemann branch. Time to take my money and businesses elsewhere
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March 2022 by Ana G.
Bad customer service Very disappointed came to cash a check and they didn't even cash my check if my husband Check and they gave me back the check sad to say don't recommend this bank sucks..:::And Tayler Moody is the one that supposedly help me.
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January 2022 by Emily M.
Not sure how people give a bank 1 star.. it's a bank. Friendly staff long wait times at times but not always but again it's a BANK this location has a drive thru which is great on weekends
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December 2021 by Congjie Liu
If you guys not opening, just close it at Google, don't waste people time
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December 2019 by Niall
Don’t know why they put only one person on a Friday noon ?
