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January 2023 by Gary E.
Terrible customer service. I waited almost one one hour in line for a person to take me to my safety deposit box there today. They have a very small staff with all the people I knew from the pre pandemic era apparently gone. Everybody there today was in their early 20's with most of them sitting alone working at their computers at their desks. None of them went to the window to help out the two overloaded people at the windows as the line expanded out the door. When I complained, the one very young woman sitting at her desk said they have no plans on hiring more people and that i should find another bank if I don't like the wait. She then went back to sit at her desk all alone and work on the computer rather than helping out at the window. She couldn't have cared less. I am now working to follow her advise and find a new bank in the Milpitas area as soon as possible.
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December 2022 by Lisa S.
Wish I could give less than one star -Very Poorly Managed Bank -Long lines at all times , we have had our accounts here for over 25 years -only 2 counters open at any given time and huge line of customers waiting while few staff are sitting behind doing nothing plus they promptly refuse access 30 mins before they close !!!! 2 in counter and 5 plus employees just walking around or just sitting -what kinda customer service is this !!!!
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October 2022 by Sam K.
Worst customer service you can experience from a bank. They don't want to talk to you or explain anything. There was a woman who was just herding customers inside like sheep. When I tried to say what I was not there for teller, she asked me to stop speaking. They didn't cooperate until I had to insist. Even then, they sandbagged about the brokerage account. On the building, they shouldn't write about financial services or brokerage, if they just deposit checks. Never seen such noncooperation from a bank.
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October 2022 by Chunichi C.
Super annoying experience! I came in to get a cashier's check. The line was near the door and growing. While waiting the line grew to the point it was out the door. They had 2 tellers at the counter moving slower than a turtle. Meanwhile there were 3 employees asking everyone in line what they need. Once we shared what we needed they said, "someone will help you shortly". Obviously they weren't able to assist. Here's an idea, instead of having staff ask everyone in line what they need, how about have them hop behind the counter and help get the line down. Then they can go back to their comfy desks!
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July 2022 by Mazin K.
Poor Customer Service. They discriminate against dark skinned people or if they think you are not wealthy . Just stay away from them, you get treated like a criminal. I deposited a check for $10K, and the teller Steffany Pinedo treated me like a criminal the minute I walked up to her. She questioned the source of the deposit and If am the owner of the account for deposited account and the depositor account. She and the manager Chau Tran decided they would put an extended hold on the $10K I was trying to deposit, after I informed them that it is non of their business to question the deposit even if it is a 3rd party account. I filed a complain against them, and Wells Fargo just pushed it under the rug, saying we have investigated this matter, and will take internal actions, but did not say what action. Shame on you Wells Fargo!
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July 2022 by Adwait J.
This is a bank with hopeless customer service. They send a Bonus $400 invitation card to open up a check in Account. The bank is open until 5 PM PST. I walked in at 2 PM PST on Friday July 08 2022. There are very few people in the bank. 3 ladies are sitting and waiting for customers. People at the counter are also not completely occupied. A lady calls me and asks me for a reason for visit. I tell her that I am here to open the account. She looks at everything and says .. it will take more than 1 hour to open a check in account !!! You need to make an appointment. I said ..I can wait as I am running low on time for on other days than Friday.. she says sorry, I cannot help and you will have to come next week to open an account Only after you make a prior appointment ??? I tell her no body is picking up the phone at your branch and in online appointment list this branch is not available how can I make the appointment. She says sir try again online or call us to make an appointment. I left as I already wasted about 30 mins going to the branch and with the slow operations which takes 60 mins just to open the account ... no streamlined process for appointments ... there is absolutely no hope.
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January 2022 by Miette Y.
I went in today to set up an appointment to set up a business account and the banker I spoke with was so RUDE and unprofessional. She didn't seem to be in a good mood and was quite short I even asked her if it was a good time to even talk with her. Starting a new business is insanely stressful and I've been banking with Wells Fargo for over thirty years for my personal account so naturally I wanted to start my business account with them since I've been loyal since I was a teenager. I have multiple accounts with them and even have savings account for my three kids with Wells Fargo...... I get that these are stressful times and we all have bad days but that's no excuse for bad behavior when you're in customer service. I pretty much told her I'd rather not talk with her and walked out. How's this for proving me right- she yelled out Thank you as I was leaving. No I should thank her since I'll be closing my accounts and moving them all to Bank of America who was more than happy to start my business account. You never know who your clients are so everyone should be treated kindly and with respect since they were there in the first place because they trust you with their business. This branch is awful I gave them one star since they helped me toward another bank I didn't even consider.
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August 2021 by Leo B.
Worst service they have here. People waiting in line for more than 20 minutes outside waiting to get in, and they don't say nothing until 5 minute before close that they won't take more customers, so we wait for 20 minutes for nothing. Slow service too, the other day it took them 45 minutes to process 3 deposits because they have a new person and they weren't helping her to speed things up, and that's in top of the wait to get helped. Definitely need to be more speedy and better customer service.
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March 2021 by Desirée W.
My grandparents brought in cash deposit & the amount is now "missing" . They have tried several times to figure out what is going on and they are telling them it's under investigation. The bank Tellers name is Ashvindeer & he even asked my grandfather "where does he work" because the amount of the cash deposit. We have asked several times why they are not seeing the funds . And we keep getting the run around . My grandparents have their receipt and there is no transaction of that cash being on file . They've gone in several times and every teller says the same thing .. they need to wait for footage . We need corporate to call us regarding this immediately it has been well over a week !
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March 2021 by Kira T.
1: Booked an appointment to open a business account. 2: Got a call from the rep and our call go disconnected. 3: I didn't get a call back. 4: Arrived at our appointment, went over details and then she says, "I called you but I couldn't call you back because I was too busy." WHAT?!!!!!! 5: Branch manager came over to talk to us and said she left her card in the pamphlet and so did the rep. 6: went back home and realized all the paperwork we needed arrived in the mail, went through the pamphlet and NO ONE INFORMATION was in there! 7: 4:30 (they close at 5) called about 5/6 times hoping we can come back and open the account. 5:05 they called me back??? WHAT THE ENTIRE WORLD?!!? Where is the customer service. Thank you for calling me back only to tell me you're closed?!!?
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March 2021 by Shikira F.
1: Booked an appointment to open a business account. 2: Got a call from the rep and our call go disconnected.3: I didn't get a call back.4: Arrived at our appointment, went over details and then she says, "I called you but I couldn't call you back because I was too busy."WHAT?!!!!!! 5: Branch manager came over to talk to us and said she left her card in the pamphlet and so did the rep. 6: went back home and realized all the paperwork we needed arrived in the mail, went through the pamphlet and NO ONE INFORMATION was in there! 7: 4:30 (they close at 5) called about 5/6 times hoping we can come back and open the account. 5:05 they called me back??? WHAT THE ENTIRE WORLD?!!? Where is the customer service. Thank you for calling me back only to tell me you're closed?!!?
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January 2021 by Sasi K.
Received great customer support when I visited couple of weeks ago. Got cleared all my questions about fees, and other expenses etc. Ms.Phuong was very patient to listen my questions/concerns and provided excellent customer care. Waiting time was very minimum ( less than 5 minutes).
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November 2020 by Sasi M.
I am using this branch service for years and totally satisfied. Nice people and great customer support. Helpful and very patient to listen you. Recently took a notary appointment and received awesome service.
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June 2020 by Irma R.
Three star average I can see why. Seriously limited bank hours due to The 19 virus. Literally showed up 1 min before 5 pm. And the door is closed and locked. The posted hours on the glass reflect 9 - 6 pm. I cannot use atm as I am a small business depositing a check for an employee working from home. A bank employee walks out and say nothing he can do. Corporate banks and financial institutions forget that small business is challenged during this time and forced to close. I'm doing my best to stay in business. And a little compassion to let me deposit a check an employee would go a long way with me in regards to loyalty. Greatly disappointed to say the least.
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March 2019 by Chen C.
The worst customer banking service i have ever experienced. The service manager Chanelle Ho shows her bad attitude and customer service. I am regular business customer at Wells Fargo with weekly cash deposit. This is my first time and last time to come to Milpitas branch to make deposit. Chanelle is lazy to count the cash and tried to ask me to count by myself without verify by the counting machine. Hello, you are the bank service and you should be the one to count and make sure the deposit is correct. Worst experience ever!!! Too bad there is no zero or negative star review
