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June 2024 by SaraswatiSingh
Very pathetic bank I have ever seen in my life with ridiculous branch manager or all other bankers staff they are not willing to help customers or solve their problems after making appointments also money is not secure or your information in this pathetic wells Fargo bank, worst experience I ever had bankers do not have respect or manners to talk with customer
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April 2024 by Ankit Mehta
They didn't allow me to transfer my own money to my family. Won't recommend this branch.
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April 2024 by Xi Chen
Every time I have been here, there's only one window opening, no matter how many staffs are standing and talking inside. So there's always a long line. I tried to withdraw some money one time, and was advised to use the ATM machines next to the windows which have "enough limit" to process. I followed the advice the other time when I found the single line was super slow. However, the ATM machine would still require a bank staff to verify my ID before I can withdraw money, for a few thousand dollars. I selected "waiting for someone" option and stand in front of the machine like an idiot for 10min before realizing none of the employees smiling around really care what I need. I have to cut into the line and ask the only working teller (with a few more laughing with her) who I can ask to solve this. And she said that would need branch manager to process but he's busy right now. So what's the point to ask people to use the ATM? And the line kept growing in front of the only window. I have to leave before closing time. Another half an hour wasted.
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March 2024 by Michelle Fisher
I went in at the end of the day to schedule an appointment for an account update and after waiting I was told I had to go online for an appointment. One of the bankers saw me making an appointment on my phone in the lobby and helped me out right away. Thank you so much Chau for helping me with my updates your customer service is impeccable and made my experience in the bank great!
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January 2024 by Christina R.
Poor customer service. Long waits, long lines. Only 1 teller window open at lunch hour. The busiest time. I only come here because my elderly mother banks here., Wells Fargo. You need to do better. We have busy work schedules and it should not take 30 mins for a simple bank transaction.
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December 2023 by Sam Xu
I had an appointment with this branch 4:30pm today. Although I was late by 10min, that banker disappears from her desk when I arrived. Later when she showed up, she told me she cannot serve me any more because I was later. I told her that I only need to renew my CD which other banks did it in 5min before and at that time it was 4:48pm. She said she could not do it. In stead, she just stand near the door like door woman waiting to close the door and go home. From now on, I decided not to put new money into Wells-Fargo any more. I just heard Citibank and BMO has CD rate the same as Wells-Fargo. I am going to put money to those bank in the future.
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November 2023 by Soniya Ahuja
Extremely inefficient tellers. Simple transactions like Cashier's checks can take them 15 minutes to process. So if you have 5 people in front of you, good luck to you. You might as well bring a book and a camping chair and a 6 pack.
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November 2023 by James Zhang
Better than Citi bank
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November 2023 by Sunny Pan
Never anybody answered the phone.
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November 2023 by Agueda Williams
Wonderful and helpful staff.
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July 2023 by Sear Nikzada
Lazy people. Zero customer service.
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July 2023 by Sea N
It’s my second time I’m visiting this branch, both time had bad experiences. Lazy employees. Asked to open a business account it’s was 4:20 PM. Sorry it’s late we can’t, come back tomorrow, I’m closing my personal account with them. I wish I could give them - 10 stars. I went to Citi a cross street - great service, opened my account.
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June 2023 by Dont you forget About me
This place need to be updated by looking at the reviews it don't change they have to many excuses and they apologize repeatedly no action.My experience here is so bad an atm machine that doesn't work it say no paper took me a whole week to get my refund back. This is such a simple mistake .Anyway just do the right thing.
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April 2023 by Buddy Davis
Typical branch for this bank, employees tend to avoid contact with customers (this visit I waited in line for 20 minutes while one of the 2 cashiers tried his best to avoid having to wait on me). The manager was ok. Location is old and outdated, especially the section used for safe deposit box customers. Parking can be a challenge especially at peak periods.
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March 2023 by prabin thapa
I used to love this place Year back, the staffs were friendly, helpful and fast... But Idk what happened now this place is horrible. The new staffs don't have the same mentality and passion as previous staffs.
