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May 2024 by ezie ruiz
Went here today to unlock my new phone . This guy was no help at all . All he did was give me the number to customer service number . It was so frustrating because I’m trying to just unlock my phone . I don’t know he’s name but it’s the guy with glasses and bald hair . Very rude people here , hire new people . Stay away from this store and take your business elsewhere .
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May 2024 by Liu Hongzhe
Very rude
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February 2024 by jie song
I opted for their bussiness 5G wireless network, but from the outset, the internet speed has been extremely slow. Over a weekend, the network kept disconnecting for three consecutive days until it completely failed to reconnect. This has caused significant losses for my business. Contacting customer service didn't resolve the issue, and most of the time, I couldn't even reach them! Customer service promised to arrange for a replacement device the next day and assured me of a callback, but after waiting all day, no one came to replace the equipment or contacted me. Terrible network, terrible service!
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December 2023 by Michael Hao
All of the employees here were not interested in helping my gf and her parents yesterday when they came in to trade in and upgrade their phones. I don’t ever expect top notch customer service from employees but just leaving customers on their own to figure things out, while also being evidently annoyed or avoidant when being asked for help is not right. Even the person in charge (possibly the manager but I’m not sure), Pamela, did not help at all. Do yourself a favor and GO TO A DIFFERENT VERIZON STORE. My gf and her parents ended up going to a different Verizon store today and were provided with amazing customer service.
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October 2023 by steven ragsdale
Very good service at this location. Kathleen helped me set up my business lines and was always there to answer all my questions. Even after I left I added lines and office phones and she was very helpful in making sure I had all I needed. I would recommend this location.
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September 2023 by Jessica C.
this review is for michael who was super nice and helpful with activating my new iphone 15 pro. I had already bought the phone from apple but am not totally comfortable setting it up myself so I went in hoping for some assistance. michael was able to do everything for me, it was a $30 charge but I didn't mind because I left with my new phone connected and my backup on there all within about half an hour. I'm sure customer service varies on who helps you out but just wanted to give credit where it's deserved!
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August 2023 by Marco Montes
This place is so ridiculous. I came in today to sign up with this Carrier. This guy named Michael was helping me. And I see that he charged me for activation fee. But I had to activate my phone myself at my home so I don't understand how this activation fee. I will be returning their phones back. Don't go to this Michael the salesman will rip you off!!!!!
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July 2023 by Prabakaran Rajamani
Poor service
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July 2023 by Emilio Hofilena
Very busy
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July 2023 by Nelson Matute
Wait times can be over 30 minutes
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July 2023 by Simer Chima
Long waits. Hospitality isn't a priority.
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July 2023 by Jon Daniels
waited 20 mins…. no help.
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July 2023 by Zeynep Nur
They don't pay attetıon to Customers they are not helpfully at all.go other places.Waste of my time
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March 2023 by Grace Han
Eric helped us with adding a new line and updating plans for our existing lines to meet our needs. I appreciate his patience and professionalism despite difficult requests coming from me. Thank you!
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February 2023 by monisha naidu
We got our Verizon account activated in this store for a byod offer they had. The representative here did not fill up the necessary details for the rebate offer and did not give any information about this process . All we were told was to look for an email with the credit in 15 days . We Never received , several customer service calls /chats never helped and we went back to the storeThe female store manager today we met , was very rude . She was not interested to solve any issue or help us with anything . She yelled on top of her voice not accepting the fault in their system instead she was rude ,impolite with bad attitude . Been using AT&T and T mobile for a while and never had such inhuman experience.Verizon has the worse employees at store and at customer service who have poor communication skills and don’t care about their customers . They are rude arrogant . If anybody goes to this store , please don’t try to approach the female store manager there
