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March 2024 by Vincent V.
Alex is awesome. He hooked us with a dumb amount of promos. Paid damn near nothing for 2 new phones. Super satisfied. Help me get him a raise. Request him.
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March 2024 by Tina P.
This review is for JAY. Me and mom arrived early Sunday morning for an updated IPHONE. NOT SURE IPHONE 13 or 15 But Jay spent about two hours with us explaining, then I had to translate for my mom cause she no speak English. But I didn't understand and I wanted to make sure I didnt get into a pickle, cause I'm the YES TO EVERYTHING TYPE called my cousin just to have Jay explain againWe ended up with IPhone 14 with a deal. JAY was super patient nice calm and answered any of our questions. Recommend JAY If you need anything or have questionsAlso JAY is very honest I am grateful,he did NOT pressure or convince in any way. HONESTY IS GOOD CUSTOMER SERVICE
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February 2024 by Mahek Ramchandani
Just don't go here!Worst customer service.
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January 2024 by A T.
I am waiting in line for service at this location as I type this... I was already in line and a family came in after me and one of the clerks began helping them right away. When I gave her a look saying I was next, the clerk ignored me and gave no explanation... No "We will be with you in just a moment." The workers here speak Spanish which some of the customers appreciate. I hope to change this review before leaving this store. Edit: Changing this review from 1 star to 3 stars because the guy who helped me was patient and helpful. He was quick to answer all questions. Maybe I just caught the other clerk on a bad day...? For the record, it was a long weekend and the clerks report it had been quite busy all day.
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January 2024 by Alex S
Was just here, worst service I’ve ever seen waited for an hour and didn’t even get helped terrible store, don’t go here whatever you do
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December 2023 by Josefina Imus
Me and my husband had a good experienced with Dario and Jessia. They were both efficient and helpful. Overall I will rate their service from 1-3 as 3(yes) because they were both smart to explain everything clearly and we’re able to accomplished the reason for our visit. From 1-10 I’m giving 9 for recommending T-Mobile to my family and friends. Keep up the good job!
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December 2023 by Alvaro Anzoategui
Great customer service from Kevin
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November 2023 by Veronica
Great customer Service . Very Nice And Patient
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November 2023 by Jerrielyn B.
Great customer service. Kevin was able to help us out with the upgrades. Would definitely come back.
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November 2023 by Paul B.
Great customer service helped us right away. Had no issues handled us with the right accessories for upgrading a new phone.
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October 2023 by Phuong T.
Worst customer service, system down and waste of my time and very disappointed will not comeback anymore
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October 2023 by Sai prasanna Kumar
Worst customer service ever experienced. They don’t know how to value the customers
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October 2023 by Cindy D.
Jay was the store employee whom was wonderful in assisting my family through the entire purchase process. He made sure to find an affordable plan that meets the needs of our family as well as exceeding our expectations when it came to his customer service. Not only did Jay made my family feel heard and cared for (including our kitten who joined us on our shopping trip for the day), but the entire staff was very welcoming and helpful. I will be a long time customer with T-mobile due to the exceptional service I have received and continued to receive every time I reached out or stopped by. I highly recommend anyone looking for great phones, plans, and customer service to see Jay at T-Mobile store in the Great Mall at Milpitas CA.
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August 2023 by Kenet Palacios
They said ? at 8 pm, and the store was open. They don't want to work
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August 2023 by Amit Jain
Horrible, dont buy anything they make false promises and sell stuff that shows up differently on bill
