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November 2024 by Kat L
Honestly, did these girls even do their job? I had placed an online order while at work and I came in on my lunch thinking I can get The items that I purchased. But it turns out that they didn’t even look at the online orders and never confirmed my items. Again, do y’all even do your job? Honestly, what do you guys get paid for Other than to stand around and look pretty. Beauty and no brains really? I’m trying to get help and nobody helps They just stare at you, making sure that you’re not stealing anything bc If you look like a minority, will they’re obviously gonna stereotype you.
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November 2024 by Shilpa George
Not maintained well
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October 2024 by Daksha
I had very bad experience. I wish Sephora team can provide a better training on customer service for the employees at the store. Nobody were there to ask what I was looking for. Most of the time I personally search for staff and ask the product which I’m looking for. Also, when I asked for my birthday gift, the staff denied without consulting their manager. Never going back to this store ever!
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October 2024 by SAKHI BISWAS
2 nd time visiting their store in great mall Milpitas and it’s horrible customer service. I went to ask yesterday for a pressed powder which I wasn’t able to find. The representative said I have to wait half an hour as she is busy with other customer. In the store I was with just another customer only. I waited to see representatives just chitchatting with each other and not helping anyone. I just left. Sephora my suggestion is if you want your customers back please change this practices.
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October 2024 by Elizabeth Porrovecchio
Itzy was great doing my makeover!
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October 2024 by Amanda DeShazer
10/10 recommend ITZI if you need your makeup done for literally any event. I don’t really wear makeup but wanted to be a little extra for a family wedding I was attending. I told her it would be outside, a little hot, and I wanted everything to last till the night at least and some sod products. And miss girl did just that! I got so many compliments and I was feelin myself! She was great to talk too and if I have any other events I am for sure going to her for her amazing art work! Love her! Thank you Itzi!
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September 2024 by L
Disorganized and bad service
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September 2024 by KushTipsArt KTA RubrMix
This sephora is horrible! All the fixtures are have dust caked on them as if never been cleaned, especially the sephora brush section! I couldn't find assistance when needed and nothing ever gets restocked at this location. They have plenty of testers but u can't actually buy anything because their back stock inventory is a BONE YARD! The sephora located in kohl's is wonderful, I recommend going to that one :)
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September 2024 by Oxana A
customer service is very bad
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August 2024 by Prakruthi V
Horrible customer service experience. The person who tried to help was rude and spoke disrespectfully. She was annoyed because I wanted to try out different brands and would not go with her recommendation. She acted so irritated and made me feel like I should just go with whatever she recommends when her job is basically to listen to customers requests and help them out.
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August 2024 by Angeline Fung
Sales here LIED to me about a 50% off discount for a hydrafacial flash sale. They emphasized that the discount is only available at the time (weekend of 7/27) and I’ll have to sign up immediately to get it, which is the only reason I would’ve gotten a hydrafacial at Sephora in the first place.
Took time off work on a Friday, drove 30 min to the mall, just to realize they were not offering discount of this sort at all.
Offered a 20% off my purchase but honestly a very disappointing experience at Sephora and I genuinely hope no one has to go through the same thing.
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August 2024 by Sophia
Customer service is kinda off.....I had to hunt down a sales associate for help, which is fine, but after swiping a lipstick I was interested in on her hand, she quickly ran off saying she needed to wash her hands. We waited for her to come back to tell us what shade of lipstick it was, but she never came back lol. I found her talking to her coworker at the register. I got the impression that she wasn't interested in making a sale or making sure I didn't have any more questions.
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June 2024 by Katy D
Terrible customer service. Mind your own business. I mean it is a minimum wage job ??♀️ ??♀️ then again it is in a lower income area so expect to not be treated like normal but instead a felon.
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May 2024 by Ruby
Employees don’t know what they’re doing. Tried to give me store credit for something I bought a week prior. Said because it was part of an exchange they could only do gift card. Immediately went to another Sephora and they put it back on my card with no questions asked. Place is always messy and employees are rude.
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May 2024 by Jazlyn A.
I went in for the first time ti get my makeup done.And I got exactly what I wanted , Jackie was really friendly and welcoming. Will %100 return and %100 recommend
