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January 2024 by Miguel T.
this place sucks don't shop here they are rude to you when you ask for help, i asked for a cologne and this lady made a mug face said they'd be with me in a minute and never came. Probably the only use to this place is amazon returns they have good service
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December 2023 by Crunchy C.
The employees at this Kohl's seem especially rude and unhelpful. I come up to the counter with a pair of gigantic slippers to ask if any other Kohl's in the Bay Area has it in my size. The girl looks it up in the computer, and her screen shows something like a dozen locations having a pair... but when I adjust my head to read it, she quickly exits and says "One result basically means none", refuses to pull up the screen again, and basically just shuts down. Then as I walk away, she rudely insists I hand over the slippers to her right now... as if I'm going to steal them. Management: if you're reading, you need to fire the chubby 20something brown-skinned girl who works the corner cashier station nearest to the Sephora entrance on Saturdays.
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December 2023 by Andrea M.
I'm very bothered by some very unprofessional behavior I just witnessed. Apparently the mall entrance into kohls closes when the mall closes (unbeknownst to people who don't usually shop here...) and Kohls in no way notifies their shoppers of this. Now this can be an easy fix and that is not why I'm giving this review.. I am bothered by the unprofessional way that the manager (I am assuming her position due to the fact she was the one handeling it with the loss prevention guy) and loss prevention handled a particular customer. There was an elder African American woman who realized after checking out that she could no longer access the mall to get to her car and she asked a floor associate if there was a way she could get out so she didn't have to walk all the way around the exterior of the mall alone(she was parked all the way on the other side by the food court) I am gonna skip the long conversation between them and skip to the part that was so disturbing. A manager came and request "15" (loss prevention) to assist in calling mall security to escort the lady to her car.. they walked with her to the front of the store, told her she could wait outside and sent her on her way. The loss prevention officer proceeded to come inside smirking and went over to the manager lady and they were snickering about the lady and the situation in ear shot of awaiting customers... so unprofessional and definately not a good representation of how a kohls employee should treat customers. Kohls as an organization really strives for top tier customer service and this was a really bad display. Just a tip... Kohls should add an announcement alerting visiting customers of the closure for customer safety especially considering their operating hours during the holiday season.
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December 2023 by Jade M.
I was strolling with my mom and shopping for some deals. However, this is one of the department stores that is going downhill. Prices are average $30 to $70 for designer brands collabs. A lot of selections and variety of products, but their branding doesn't really hold up to their products they sell. Then you need to use their rewards program and credit card to get the best deals from them. Ah, no thank you. This is not the store I want to shop, and not really interested too. I am never going to shop Kohl's ever again.
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September 2023 by Cedric D.
I had a fantastic shopping experience at Kohl's. The store had a great layout, making it easy to find what I was looking for. The selection of merchandise was impressive, catering to a wide range of preferences and budgets. The staff was attentive, offering valuable advice and ensuring that I had a pleasant time. Moreover, the store had regular sales and discounts, allowing me to find excellent deals. Kohl's has become my go-to destination for all my shopping needs.
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September 2023 by Alice Y.
9/14/23 at 2:18pm: Had a horrible experience with one of the cashiers. She was an older Indian lady with dark hair pulled back in a ponytail and glasses and black face mask. Seemed pleasant at first but during the checkout she made me and my mom feel very uncomfortable, asking "do you have a business, why are you buying so many things?" And made us feel uncomfortable for shopping there. Why does it matter to her how many items we're purchasing? She made us feel like we were inconveniencing her for having to do her job. Also during the transaction she would talk to us in a not so polite manner. You're working in the retail/customer service industry. You can have the decency to talk to us like we're paying customers. At the end she asked us "where are you from?" Made us feel even more uncomfortable as we felt we were being judged by her. All in all, have had very few good experiences with the cashiers here but she was by far one of the rudest we've ever encountered.
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March 2023 by Cc R.
Their cashier registrars are quite rude and has NO customer service manners. If u ask me if I would come back to shop, likely NOT though what they carry are good and prices are ok.
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March 2023 by Scott C.
This company is horrible and took are money my wife over paid on her credit card $300.00 and didn't use the card for another 6 months they closed the account never sent the money back, and now can't find any records of the account. I would recommend everyone that has ever used a Khol's credit card to close it out and never do business with them again with your card! I was on the phone for almost 2 hours trying to get this resolved and transferred multiple times and they could never figure it out.
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January 2023 by Net A.
2023/008 A quick in and out visit to make a speedy purchase. I went looking for a gift at the jewelry department located at the other end of the store. A lot of clearance and good deals. Store seemed disorganized with overcrowded narrow aisles from merchandise display tables and racks randomy standing on a walkway. An understandably shopping event on New year's day !!
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November 2022 by Josephine F.
I didn't know Kohl's carried so much affordable stuff I'd be interested in until I went in for an Amazon return, which is probably the point of their joining up to accept Amazon returns in the first place. So that is a good move on their part, because now I go in just to browse its wares. Kohl's carries a bunch of baby stuff -I always check out their clothes and toys and books. There have been clothing clearance racks every time I've been in. Sometimes the sheer amount is overwhelming. And I have noticed that it is NOT sorted by size as the rack would have you believe with its labels on what sizes are on each rack. So you basically have to go through everything. And I don't know why they do this, but the hangers don't often match what the actual clothing side is also. I wonder if it's laziness or just that when adding new items to clearance there just often aren't the correct size hanger to use?! I have no idea. But there are some good deals, but it'll probably take you a while to trawl the rack to find one in the size you want want and in a price you will accept and in a pattern you find agreeable. Maybe this is why they put all the full price stuff next to it, so you might get so fed up browsing the poorly organized clearance rack that you give it up and just buy an easy-to-pick-out full priced item. Anyway. I do think there is some good stuff throughout the store that you can get at a good sale price, but you really have to have the time and patience to find it.