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September 2023 by Terry McIntyre
Terrible 1st experience with this company. I paid for express shipping for the luggage to arrive within 1-2 business days, as stated on the website. They provided a tracking number that doesn't exist, and during an online chat I was told they couldn't explain why the tracking number didn't exist, and added that all orders take a minimum of 1-2 business days processing time and then add the 1-2 days for expedited shipping, so in reality the real arrival time is 4 business days. I told them that I didn't need or want the luggage if it didn't arrive in time for my trip and they refused to pay for the return shipping expense & said that it would be on me to pay for it. I asked for a copy of our "chat" transcript & was told they don't have a way to give me that, seriously?!! A company the size of Samsonite & you can't give a a copy of our conversation?!!
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September 2023 by Alexander Meyer
Got my old Samsonite luggage repaired without any questions. Either they repair it or you get a new one. 10 years guarantee.
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July 2023 by Yi Chen
The I just asked a question, I want to know what a certain part of it does. But he didn’t know!Poor service, poor introduction.
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June 2023 by Alexia Li
Very disappointed. Arrived at 7pm and the store was closed. Even though on the door it says they open til 8pm.
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January 2023 by Jordan Scott
Poor service, poor communication from staff. Wouldn’t recommend going
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January 2023 by Jake Dir
Had to bring a piece of luggage to get repaired. Customer service was quick easy and painless.
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November 2022 by Soumya Rao
Went to this store. At their store on side they mention they are working but on the other side they mention they are shut for like 3 hrs during the day. So weird.
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October 2022 by Jeff Williams
They don't answer the phone listed on Google maps.
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August 2022 by Yarema Mazuryk
A bit overpriced, but good quality
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June 2022 by Alex Y.
Terrible service. we arrived Fri @ 10:07am (July 1, 2022). Store hours are listed as 10-9. Doors were locked so we went away for 5 min. and tried the store again. Doors were still locked, but this time there was a sign saying "Back at 10:20". I waited outside store while my wife went into a nearby store. At 10:20, I observed a young women unlock the doors and take down the "Back at" sign. I went to get my wife but when we returned in 2 min, the door to the Samsonite store was locked again and the "Back at" sign now said 10:40. In my mind, this was the 3rd strike, so we gave up trying to get into the store.If you are the owner, I would be happy to discuss this issue with you. Just leave a response in Yelp.-alex-
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May 2022 by Kenny M.
Called first and spoke to Frank who was very friendly over the phone and made me feel good about driving over to them. Got there and was helped by Shiyi who was also very helpful and I was able to purchase 3 pieces and bring home same day. She explained how everything worked and made sure all my questions were answered. Great experience all around!
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May 2022 by Stephen H.
Emi was wonderful!! I had lots of questions about which type of luggage to use for check in vs carry on and what would stand the test of time during lots of travel. She was such a wonderful help and I am so very satisfied with the pieces I left with. Mahalo nui!!
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November 2021 by Rajesh Iyengar
Good collection. Very friendly staff
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September 2021 by Az q
Expensive
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June 2021 by clifford vado
Says it is open and when you get there it’s closed, waste of time