-
September 2024 by Russell Feathers
Recommendation to improve: 5k POD order was canceled by email on a Friday after 5pm, could not be rescheduled to the following week. Confirmation of materials and forms was never provided and when asking for confirmation from customer service took more than 4 days to get a response. — please track location of the pod and actually respond to specific case numbers.
-
July 2024 by Ninaad Mallapur
DO NOT USE Pods.
No support, worst management.
Nobody knows their Job. Will tell customer to do lot of work so no point in hiring them when they dont know their JOB
-
June 2024 by Janice Oda
Professional, timely and friendly service! Minnesota to California and it went flawlessly. Every set date/time was met, nothing damaged (even with our amateur packing job) and customer service was great!
-
May 2024 by Tawei Kao
Excellent service, will definitely choose again if I need to move again (hopefully not too soon, this is not the kind of service you want to become regular!).
One useful tip, don't delete the satisfaction email from the manage, you should be able to get one when the container is delivered. I got an annoying issue with the system and none of the agents can solve, guess what, one email to the manager and they will get you to the right person!
Shout out to Jim, Market Manager from Burnsville/Eagan MN!
-
April 2024 by S Singh
The manager is a scammer. Mark the forklift driver can't be trusted. 1.8 Yelp review. PODS creates fake Google reviews for a better rating. STAY AWAY FROM THIS HORRIBLE COMPANY. MARK, THE MANAGER AND THE OWNER CAN'T BE TRUSTED!
-
April 2024 by CSS
Scam! 1.8 Yelp rating. Manager is a liar! Mark is the forklift driver, he's a liar too, the whole place is a scam.
-
April 2024 by Chris Shibby
Amoral place. Manager is a liar. Will tell you that you 72 hours to clear but really they charge you after 24 hours. Tried to call them, they charged my card and the manager refuses to talk to me because he knew he lied. Stay away from this place. You want a real representation of this place, look at Yelp, they have a 1.8 rating. Milpitas PODS is a scam, do not trust them, they are liars.
-
March 2024 by Barry Shaw
Manager is a scammer, refuses to answer phone after he purposely lied. Mark the forklift driver needs to be fired for lying too. Wouldn't be suprised if the owner told them to lie. This place should not be allowed to do business with the public. They have a 1.8 YELP rating for a reason.
-
March 2024 by Forsaken Fiasco
The manager is a liar! Reporting to BBB!
-
March 2024 by Traci Stern
I had a placement issue and the driver told me to call customer service and that he could probably deliver the Pod later in the day once we figured it out. I called within 5 minutes. The woman was very helpful. I set up a delivery for the next day and included a pickup and storage for a month. Got my confirmation email. Within 4 hours I received a cancelation notice. I called and they said we refused the Pod. I told them what happened and that I rescheduled and had the email. I asked for the delivery for the next day since I had set up movers to help load it up for us. He said there was no availability now, and I had to take a later date. That was not possible for us. He would not work with me. I finally had to go with another company. After my husband served 30 years in the navy and us moving almost 20 times and dealing with military type moves with so many complications, this was one of the most extremely disappointing experiences.
-
March 2024 by Rita Atlas
Worst experience ever. I hated every minute of this company. Most stressful experience. I was lied to several times. They never told me when things were a
Wrong and I only found out when I had to call about status,
-
March 2024 by Srivamshi Pittala
Very satisfied with their service. Everything was well organized, and easy to manage the order online. Timely delivery of my belongings to my new home
-
December 2023 by Paul Belluomini
Easy dependable service
-
November 2023 by Lennart P.
I used PODS after considering all options and I almost talked myself out of it due to the bad reviews, but it worked out great and I saved $2k compared to the companies pushing for good reviews. The only complaint is that I got both a text and an email with pick up/drop off time and they were different. Apart from that, moved all our belongings coast to coast and it showed up in good shape on time.
-
November 2023 by Dave M
Refused to drop the pod at our new house, after we took pictures and verified with them that it would work ahead of time. Lost two days and hundreds of dollars having to rent a truck to unload the pod at their warehouse into the truck, then unload again at the new house.This is our third time using them, the other two times went fine (hence two stars and not one). Will look for alternatives next time.
