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January 2024 by Jennifer B.
Cancelled my membership at this club in December and was charged an annual fee in January. I was told I'm not in any contract by the PF Milpitas front desk workers when they pulled up my account, and I was given a termination paper that claimed there was $0 balance on my membership... so not sure why this extra charge was snuck in the following month. To be clear, I asked if I was I was in any contract or owed any money and I was told no, twice. When I noticed the $39 charge I called in, was told it must've been a mistake and to write to the District Manager for Milpitas and that I'd definitely get my money back. When I did thinking it'd be a simple error revision and wrote in thinking I would get a short apology for the mistake and a reversal due to me being a Black card member for a long time, I instead got a short and cold email saying it was my fault and they're keeping my annual fee for all of 2024 despite me cancelling in 2023. WTF PF Milpitas?Just really poor customer service from the District Manager. Hope I can just get my $39 back. I liked PF when I was a Black card member for two or three years and only cancelled because I moved, but this Milpitas location seems really greedy and poorly run. I was going to renew my membership if I ever moved closer to one but now I'm definitely not because of this location's way of handling my cancellation.
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December 2023 by Daniel Call
I came here with a one day trial pass. The staff was nice, and everything was well maintained. About a million cardio machines, and pretty empty, which was nice.I was surprised to find a lack of what I consider core lifting equipment, such as regular barbell bench and Saturday racks (only Smith machines) and preacher curl (machines only). Also no Frremotion double cable machine.
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November 2023 by Daniel Orejuela
Generally pretty good. Taking a star off as they could be more proactive on cleaning the restrooms and general maintenance. Also maybe not Planet Fitness’s fault but there are unfortunately people who hog the four bench press areas. Should be a 15 minute limit or something like that those stations.
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November 2023 by Octavio prieto
Well.. it was good when it opened. Felt clean and new. Where to start! Hospitality , locker rooms , toilets look like they haven’t gotten cleaned in months, floors the same. There always seems to be something broken, machines need repairs. Sadly I will not be renewing my membership.
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November 2023 by Jianwei Wang
God, Men’s bathroom is really dirty, seems like no clean-up for a long time, trash around the toilets, broken facet and shower-head, dirty underwear in the change rooms…Deep Clean please!
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November 2023 by Jessica A.
This is a fairly new gym and it's disappointing to see you're already slacking. You advertise equipment being clean in your TV commercials but clearly far from reality. Did the pandemic not teach you how quickly germs can spread?!? This gym is open 24/7 which should give staff plenty of time to be cleaning the equipment and making sure the gym is sanitary, shiny, clean, and that supplies are stocked well! I used to go to the Plant Fitness in Fremont and there is always a staff member rounding the floor to ensure this. Do better Planet Fitness Milpitas!!!
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October 2023 by steven ragsdale
You can’t beat it for the price. This location has nice massage chairs and tanning beds. Never seems to be too busy. The workout equipment is usually all in working order and kept very clean.
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October 2023 by Yingkuan Liu
Cheap Gym. Reasonably equipped. The staff not always available to activate massage chairs. They should stay in front to greet guests and validate entry scan. YMMV
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October 2023 by Brayan V.
Planet Fitness in Milpitas exceeded all of my expectations. From the moment I walked through the doors, it was clear that this gym knows how to take care of its members The staff, particularly a very kind and beautiful girl named Rumor, Her attention to detail was impressive, and she made sure I felt comfortable and informed. The facility itself was top-notch, with state-of-the-art equipment and a clean, well-maintained environment. I was thoroughly satisfied with my experience at Planet Fitness and would highly recommend it to anyone looking for a five-star gym in Milpitas.
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October 2023 by Miss Carney S.
WTf PF!Why isn't there someone at the front desk at all times?! I just watched 3 men walk in without checking in! They looked around and just walked right in! They aren't even here to workout! This place is getting un safe by the second! (This isnt the first time this has happened) Guess its time to find another gym :/
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October 2023 by Roz M.
I had a pleasant experience signing up and working out. Team member Mario offered some of the bear customer service I've had in a while inside of a commercial gym. I also loved how clean both gym and lockers rooms were, even with it being a high traffic time. I'm looking forward to returning and working out here!
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October 2023 by 85eatjello85 ..
Mixed feelings I like this gym and since I never talk to ppl it works great! But for the love of god change the water filters to you water station I wouldn't mind paying that extra 1$ a year or so. Tap water is so unhealthy and since I stopped drinking the water here I feel ton better. So folks B.Y.O.W bring your own water!Some times place smells funny but I'm a dude doesn't brother me too muchBut I am grateful to have a 24/7 location with huge parking lot.And for that I'm grateful
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October 2023 by Don Cummins
Bout time a Planet Fitness arrives in this region. Didn't hesitate to cancel my 24-hour fitness membership primarily for the price. This may not have all the amenities as other gyms, but way better than my apartment community gym and staff is constantly cleaning. ?UPDATE 06.29.23: Although still a great gym to come to, seems recent months they brought in some newer employees who are not paying attention as well as more experienced employees. Such as antiseptic bottles not always being refilled and left empty, paper towels not always being refilled and left empty, paper towel dispensers not working, doesn't seem to care as much to clean around the gym.
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September 2023 by Marya Z.
I went to planet fitness today around 10pm and the front desk girls Burgandy & Rumor were so nice and helpful when it came to helping me and my guest check in. The girls made the check in so quick & easy and even offered to give my guest a tour of the gym so they could possibly get a membership as well. Burgandy stepped in to give me and my guest a tour and she was really sweet & nice and made sure my guest had all their questions about the gym answered. The staff at planet fitness such as Burgandy, Rumor, Rudy and Juan make my time at planet fitness enjoyable and I always look forward to seeing their friendly faces whenever I walk through the door.
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September 2023 by James Dobbins
What happened to Planet Fitness? It used to be a pro-people business. Now the gym requires all customers to have a smart phone and a checking account. Ridiculous. I took my business to 24 hour fitness where common sense is King.