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October 2023 by Vikas G.
This is Kaiser Center for the Flu/Covid shots, among other things. The center is well organized. There is a dedicated staff who was quite good at crowd management. The only reason for 3 stars is that it takes a long time to get the shot. We almost missed our other appointment even after going in 1hr earlier.
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October 2023 by Ann O.
Came here for a flu shot 3 times and was unable to get one. First time came after lunch time at 2pm, it was still closed for lunch 30minutes after saying that the line was too long in the morning, so lunch time was moved, ok, came 2nd time and they removed me from the queue saying they don't have enough nurses to complete 3h line already... 3rd time I came in little after 3pm - they are supposed to be open till 4:30 I even called in before driving here and was assured they are open till 4:30 - guess what.. they were not letting in any more people saying that the line will take 3h RIDICULOUS PLACE avoid it and avoid Kaiser all-together the most frustrating insurance ever, never had so many issues with appointments and basic flu shot when I was with Anthem!!!!! 2nd thing - It has been a year but still can't get it out of my mind. Review is for cleanliness in OBGYN department. My appointment was with very nice and helpful doctor that ordered all the necessary tests, but when I was dressing back on my sock fell behind the chair I took it out covered in giant dustball with bundle of different kind of hair.. gross and nasty, I almost threw up, threw my sock out and put on my shoes barefoot..... I had my doubts about cleanliness of everything else there! Also I was waiting very long time, over 1h even though I had an appointment and equipment was not working so had to change room before doctor came in. Bathrooms are also dirty. After my results were in week after there was no follow up, but thats Kaiser for you.. Avoid this place!
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July 2023 by Cathy C.
My review is not about my doctor ... however it has to do with the receptionists at the registration area. Unbelievable how rude, condescending and unprofessional they are. I literally walked in from one wing of the unit navigating through a crowd and I get yelled over them.assuming I was in line. I had to not once but twice tell her I'm not in line and she can change her tone. I never engaged with any of them, I was simply walking by heading to my area and the lady proceeded to raise her voice and have a nasty tone. The registration workers are extremely loud and you can hear their gossip from down the hall to begin with but the nerve to yell at me while walking by just cause and then not even apologize after correcting her was absurd. No client service or respect.
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May 2023 by Thin N.
Been going to Kaiser but never met as rude as this nurse named arlo lee Marquez. Very rude nurse!
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March 2023 by Nghi L.
My dad's wound was leaking yellow fluid so his family doctor sent him to wound care center to clean it every day. The first time he went to wound care center, they clean it very well and he liked it. That was two year ago. This year, same problem, he made an appt and went to the same place. The lady just removed the dirty pad, and apply the new pad on. The wound was leaking a lot of yellow fluid but she didn't clean it at all. My dad decided to go to a different Kaiser location since the service at this location is not good anymore.
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December 2022 by Benny H.
I come here usually for any issues. Staff is very efficient and kind. I've never felt neglected or out of place and usually take care of my issues. A great medical location.
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April 2022 by Ola Axelsson
No pharmacy
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March 2022 by Jessica T.
Mental Health department is still a JOKE. They cannot follow simple instructions when I mentioned since JAN 2021, I'm unable to access my messages or check anything on my account. They had an IT email me TWICE about my issue and it's still the same. Therapist & psychologist left Kaiser mid Feb 2022, I had requested 2 people beginning of Feb as a replacement and mentioned FIVE FKN TIMES that I have NO ACCESS to my messages and that any notifications need to be called or mailed to me. 1 month goes by and no response from staff. Called them to ask what happened while being interrupted 3 TIMES. Turned out they messaged me through kaiser's site and closed the case after 2wks! Now I'm on the waitlist when I should've been approved already & my depression/anxiety is getting worse and I actually liked both my therapist & psychologist! THANKS AGAIN KAISER for "improving".
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February 2022 by George Ward
Safe to buy medicine here , I trusted this pharmacy since then . I really had a nice experience here .
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January 2022 by Sam O.
Place is filled with robots instead of humans. NPCs tell you to wait in your car if you're early. I'm ok with that part, but don't be rude and aggressive about it. One of the staff looked like he wanted to assault me for asking to stay in the lobby--even being masked and vaxxed. Go to another Kaiser. The staff at other branches I've been to were very friendly and kept better health regulations. Stay safe everyone. This place's restroom had yellow you-know-what all over the floor, perhaps invest in a janitor??
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December 2021 by Jennifer T.
Usually only come here for women's health services. My doctor is great, I see her maybe once a year and she always makes me feel comfortable. I'm very surprised she remembered stuff about me. The medical assistants are always nice (from what I remember) and even the people at the check in kiosks were nice. I had a whole issue with my insurance and Marisol at the check in kiosk helped me out so much. She talked to all these different people on the phone for me and still managed to be nice and professional about everything with me even when I was getting frustrated. Y'all the best !
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August 2021 by Kim T.
This place is so dead, and the people who work at the Optical Center are flat out rude!! The receptionist to the staff who help clients pick out their glasses!! It's funny b/c their department is the only place with the most visitors and the most in & outs! For a place so dead , you would think they'd value clients!! We are here to purchase eye glasses from them, they are making money off of us... have some respects for your clients.. I hear the visitors talking and it seems like the receptionist is new here.. Gotta have proper training to be good in any role. Especially if you are the face of the department/company.. the first face clients will see and deal with... please learn to have some manners & respect!!
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June 2021 by Nick Carbone
This Kaiser pharmacy is fantastic! It's clean, very well organized and it's just a breeze to fill prescriptions here. I also like how easy it is to find over the counter medicines. This location accepts unwanted medications. There's a drop off bin in the lobby where you can dump your old medicines.
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March 2021 by Harjina S.
As someone recovering from domestic violence, the staff as well as Dr. Rita Raman did an amazing job making me feel as comfortable and safe as possible throughout my visit. It was my first appointment with Dr. Raman despite my OB-GYN being at another location and by the end of my appointment I decided to make the switch to have her as my current OB-GYN :)! Since I was new to a lot of the checkups/procedures/tests, coming from a traditional and conservative family, I was really nervous for what to expect. After letting Dr. Raman know, she took her time to walk me through everything making sure that I was okay with every step from start to finish. With her big smile and melodic voice, I felt confident and more knowledgeable on my health and body. She even took the time to notify me of lab work on my profile that I had waiting to get done when I never knew! At the end of my appointment, all I can say is that I was pretty grateful that there are doctors like her who are gentle and kind in every way and I'm happy that my decision to try out a new Kaiser location ended up working out for the better.
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August 2020 by Sy n.
Do not waste your time at this location. My dentist sent over prescription. I show up 10 mins later. My meds not ready. Its ok. I wait. 30 mins later they tell me they do not have antibiotics. And sent me to another location. I was the only one there in the pharmacy. They were not busy at all. Took them 30 mins to realize.... idiots. Now im at another location. Waiting again.
