-
March 2024 by Kym N.
Coco loves her spa day. Thank you Jessica for making Coco first grooming experience seamless and the cute little bow too.
-
March 2024 by Laura L.
RUDE customer service. I had ordered something for pick up so I went inside to get it. As I was inside the store waiting for someone to help me with my order, I was next to the first register closest to the entrance. I overheard an interaction between a customer who was buying dog food and the cashier. The customer seemed confused on how to pay, and it was clear that he didn't know how to speak English very well. The impatient cashier had scolded him and said with a firmly rude attitude, "Just read the screen. What is there to be confused about" and he responded with "No English" and she just stared at him with a disgusted and annoyed facial expression. Not the first I've heard that Pet Smart had rude workers, but it's still disappointed to hear.
-
March 2024 by Lloyd C.
Some friends of ours were buying some food for their pet, so my wife and I decided to shop with them. It's a pretty big store and the customer service was friendly and helpful. The store has pet toys, crates/cages, aquariums, bedding, pet food, etc. Also, they have pet grooming and obedience training for dogs. I didn't get a chance to walk through the whole store, but it was a good-sized store.
-
February 2024 by cgumby
Has a ton of pet brands, and the employees are really nice, feel like they actually care about the animals
-
February 2024 by Tao “Peter” Wang
Good for urgent needs, but almost twice the online price.
-
February 2024 by Doug Osterhout
They'll have everything you need for pets. Clean and shelves are fully stocked. But few people are working. Often the check out is slow. I'm just trying to buy a bag of dog food. Why does it take 3 minutes to scan and pay? Their POS system must be outdated.But staff is friendly and helpful, when you can find them. I guess that's how corporate saves money.
-
January 2024 by Rach Y.
Lillian is the best groomer I've left my dog with at any Petsmart. She was so sincere with our Cosmo. Bernese Mountain dogs are not easy dogs to groom and she took her time with him.
-
January 2024 by Ana Fischer
Employees very helpful.
-
January 2024 by Roro Santos
Pet stuff for all pets
-
January 2024 by Ron Hood
It is quick and easy when you make an appointment.
-
January 2024 by Dave McAllister
Great people always ask about my cats. Decent prices, amazing selection
-
January 2024 by john wong
Polite with smiling associates warmed me up. But it seemed the price on the shelf is different from the registers.
-
January 2024 by Denise L.
A huge Petsmart that took me some time to navigate, but was able to pick up some of my pup's favorite treats here.
-
January 2024 by Margarita G.
Worse customer service at checkout. I waited in line to have a sweater checked at a different store because they didn't have the size I needed. After I got to the front and asked them to check a different store they said they couldn't do that. I have gone to pet smarts before and they have checked with other stores. Also I checked online for the sweater and size I wanted, the app said it was in stock at that store. I wouldn't have mind if they put the slightest bit of effort to try to help me but how quickly they brushed me off was ridiculous. I have shopped for my dog at pet smart for a very long time, normally I go to the Fremont location but I was closer to the Milpitas location. Please go to the Fremont or Coleman location, the staff actually cares.
-
January 2024 by Dan T.
I recently took my cat here for grooming. Once he got home I realized that he was a lot more reserved and was hiding a lot instead of energetic like he usually is. I thought something was wrong with his health and inspected him to find his nails cut way too short. Some of his nails were open wounds as they cut into the flesh. I would not recommend bringing your pets here as it is always crowded and seems like they are not careful enough. My poor guy is still recovering and is in a lot of pain.