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July 2024 by Rhonda C.
Front office staff was extremely rude after visit.they argued about the bill . Even though there was a mistake! The vets are good
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July 2024 by Carol W.
Once again felt well taken care of by Parktown! Anything for my fur babies! Cody and Lexi thank you!
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July 2024 by Clarissa R.
Taking our healthy dog to Parktown Veterinary for spaying was the beginning of a whole month of stress and vet visits, including an emergency one. Parktown Veterinary is not what we expected, and not what we would recommend to anyone. We won't be returning.
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July 2024 by Sonia P.
I would give this place minis, minus nothing! My cat was seen by the dir of the clinic, goulart - didn't introduce herself, wasn't friendly and her whole attitude made me feel as if I had done something wrong to make my cat ill!!!! Her whole crappy attitude, and the staff's - one particularly nasty snide nitwit - makes me regret going there in the 1st place! I should have stuck with Piedmont Hills Pet Hospital! Do NOT go to this place if you WANT FRIENDLY VETS & FRIENDLY STAFF!! because this place has NEITHER! I am taking my precious cat to my collegue's vet who is not only FRIENDLY but has cared for all animals - feral cats included - for over 30 years, and I appreciate how kind, patient and NICE he is - not like this goulart!!!
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July 2024 by Nalina N.
Got some dental work done on my dog today, who has been coming to Parktown since he was just a few days old. 5 years later, and I am still thankful for the Parktown staff for taking care of him. Dr. Thurr gave me a call right after his procedure to give me a full update, which I also appreciated.
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June 2024 by Via M.
I have a bad experience to this clinic! Im trying to survive my newborn kitty i beg them if they can check really quick and beside they have an emergency and I'm willing to pay extra dollars. Im already in the clinic. They said they don't have a doctor and there so busy, I understand but they need to take it out the emergency option if they can't accommodate it. If i knew i go straight to the real emergency clinic!!!!!
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May 2024 by Han-Lei W.
This vet's management and services is HORRIBLE. Do NOT bring your pets here. I took my cat in last week and I ordered/paid for urine test and radiology report for my cat to find out what cause her to be ill. My cat was there since 10am till 6pm. Unfortunately my cat passed away the next day so I made a courtesy call to tell them to cancel the other appointment i scheduled for her to go in to get fluid. Without checking with me, they called the lab and cancelled the Urine sample test and radiology report and didn't inform me later either. I want to understand what caused me cat's illness. A week later I called in to ask how come I have not receive my cats test results, which I know the cultured urine test usually takes a bit longer. They finally responded that without telling me, they already cancelled all the testings. Now my cats condition became a mystery. This is very irresponsible and disrespectful. Further more, didn't seem like they planned on returning me the refund either until but I called. Although my main point is about i want to understand what happened to my cat, but it's also shady that would cancel the testing on their own and think it's okay to not to give refund. I wonder if they think they can make money from this. This is not the right way to treat lives, patients, and customers. This shows that they don't care about your pet. I also paid extra to expedited the blood report so I can know what happened to my cat right away and know what to do next. The clinic also suggested me to take her to bigger emergency hospital like Sage as I was told that based on what they have in the clinic they were not able to do more for my cat. The clinic did not send me the report back which could result in doing blood test again at emergency hospital on the same day with just few hours apart because they forgot to send it to me. Although luckily there was someone to answer my call after hour, she also said that she cannot promise they will be able to send me the result right away as the clinic is closed. This is not the first time that they forgot to send me report back/ or sent me the wrong report. Their management needs a lot of work. They don't respect life and don't respect customer. I wish I could give 0 star to this business.
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May 2024 by Joshua R.
The staff is just too sensitive to be able to handle customer facing issues. We are the ones with sick animals coming to them. We expect to be treated with respect but we were not. We brought our dog in for biopsies on several lesions. He is also suffering from a blood cancer. This cost several thousand dollars. Because of a heated discussion with the staff over a defective tube of antibiotic their office manager sent us a letter denying to continue coverage of our animals. This is how they standby their customers! It is shameful. Instead of trying to make sure we get charged for a new tube of antibiotic, why not accept that the tube was defective and just replace it. Now we have a healing animal with open wounds but no vet. We like the vet but not the staff or manager.
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May 2024 by Alex H.
I wish to extend my appreciation to the team at Parktown Vet for their exemplary service. The reception staff exhibited kindness and efficiency throughout my visit. I received assistance from Jose and Dr. Goulart, both of whom demonstrated exceptional care and professionalism. Despite my dog's nervousness, the staff, along with Dr. Goulart, provided regular updates on her progress during the check-up and vaccination procedures, reassuring me of her well-being. Their patience and dedication are commendable, and I highly recommend this clinic. Thank you for the outstanding service.
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May 2024 by Mandy B.
Parktown Vet office technician demonstrated for us how to change my dog's dressing after a surgery of cost nearly $2,200 dollars. She tried hard and struggled to get the ointment out of the tube in front of me. We took home the same tube of antibiotic ointment. I experienced the same difficulty getting the ointment out from the tube. My husband called your office to explain that we felt the tube was old and defective. And to inform them that the tube burst on the side. He requested a replacement. My husband was told on the phone by your office to bring in the tube and someone would look at it. He responded that the tube was defective and he expected a replacement. He might have raised his voice, and he is regretful about that, but he was surprised that the reaction was so UNaccommodating and questioned his authenticity. When I brought in the defective tube, your office manager Michelle accused me of mishandling of the tube that caused the seam to be broken and told us that we should have called in the office and be taught how to get the ointment out of the tube. Michelle said we shall just simply take the top off and squeeze for the ointment. This is what I did and still the defective tube did not deliver the antibiotic. The problem is even if we remove the whole top, we still have trouble getting ointment out of the tube no matter how hard we squeeze. It is also very hard to get the ointment out of the broken seam. We were accused of being rude when we simply were telling the truth and the fact is whatever the antibiotic ointment we were given is not working. I was talked down to and treated as a stupid person that doesn't know how to use a tube of medicine. And now you send us an insulting letter. It is shocking how you treat your customers. We had just spent thousands of dollars with you. We did not expect an argument over a tube of antibiotic. We also noticed the office manager decided to sell us a completely different brand of antibiotic cream. We are reasonable people with a very sick animal who we love. We don't deserve to be talked down to as if we are stupid and do not know how to use the tube. We expected to be believed when we told your staff the antibiotic tube was defective. Do you really require people to prove these things to you? There is a problem here. Maybe you are proud of your staff standing up for themselves in these meaningless conflicts. But the world would be a better place if conflict could be avoided, customers believed and treated with respect. If Dr. Amy wishes to discuss this further please call me. Regards, Mandy Brady
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March 2024 by Julie R.
Love coming to this vet clinic! Friendly staff and clean office! Dr Amy is the best! Always gives the best advice for our furry friends needs! Definitely recommend!!!
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February 2024 by Priscilla S.
Also available to see my pet in an emergency. Great quick service o n this rainy Saturday morning. A little pricey , but this is to be expected on short notice Saturday last minute appointment . Only open till 2pm and this worked for me. Great attention to the pet and in this case it was baby Sock who needed it. That you Parktown Vet.
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January 2024 by Lyna T.
We take our dog here for all her veterinary appointments. The workers here are friendly and helpful.
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December 2023 by Unknown L.
I highly recommend Dr. Amy Goulart for her outstanding veterinary care. Her expertise, compassion, and dedication to the well-being of my pet truly set her apart. The level of service provided exceeded my expectations, and I'm grateful for the exceptional care my furry friend received. Dr. Amy Goulart and her team provide exceptional care for all pets. The staff is professional, friendly, and works together seamlessly. They create a welcoming environment, making it a five-star experience for both pets and owners. Five stars without a doubt!
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December 2023 by Melody M.
This used to be my place for 30+ years. Went the last couple months! Horrible! Call if need to come back in for anything well needed to and was told no appointment and need to pay emergency payment. Two weeks ago saw my cat again need a bunch of tests which some probably not needed well 1000. Plus previous charge 700 or so. Did nothing for my poor baby wanted me to go to sage for biopsy and such did not go cuz I knew it was too late I had to put my baby boy down 2 days ago! They just took my money!!! Never going there again!!! Miss Dr Crabtree and staff!!!
