-
November 2023 by Abdulrahman Algaeed
Although far from city center. Outlet is complete
-
September 2023 by Francisco Garcia
I really like Nautica's very original clothing with a unique and elegant style of dressing.
-
July 2023 by Yolanda C.
The worst customer service!!! I was eyeing a dress in the window but all of the sizes on the rack were L, XL, XXL. I'm normally a S-M. I decided to try the L anyway. I asked the associate if it was possible to try the one on the mannequin in case the L didn't fit (It didn't, it was too big). She said she would get someone to take it off the mannequin for me. A guy came out and told me that he couldn't take the dress off the mannequin unless I'm going to buy it. I asked how am I supposed to know if it fits unless I try it on??? He told me to try on a different dress in the same size on the mannequin. (Sir, not all dress styles have the same fit!). That's fine if they can't take stuff off the mannequin, but just say it to begin with. Don't give me BS excuses. I just walked out annoyed at that point and am never coming back. Apparently this store doesn't realize its purpose is to TRY to make sales.
-
June 2023 by Kerry Mach
terrible service, i went to return item , they told me that can not return the online item because system get problem need to fixed 2-3 weeks ? tbey can make the exchanged for me if i take another item in store !!!! if the system proble how they can do its ???? how they let it fixed for long time !!!! terrible services never come back again , that why the sale is slow down
-
June 2023 by Sandhya Prashant
Very colorful options
-
March 2023 by Sammy 360
Had a very bad experience in this store on 18Feb. The lady at the checkout counter was very rude and not even listening to us. Refused to call her manager. We left the stuff on counter and walked out and she mockingly shouted "have a nice day". Never buying this brand ever now. In any case they have closed all stores in bay area. Thier online quality is terrible.
-
March 2023 by Szczepan Barys
STRONGLY NOT RECOMMEND THIS PLACE !!! Not polite service, the manager refused to accept the return. SHE WAS OVER RETURN POLICY ! DON'T BUY IN THIS STORE IF YOU LIKE TO BE TREATED RIGHT.
-
December 2022 by Ujwal B.
Customer service was horrible. I wanted to return an item purchased online, and at first the lady asked for a paper receipt. The next time I went there with a paper receipt, they told me that our internet is not working to accept returns while processing payment from another customer in front of me. Spare yourself and never buy anything from Nautica
-
November 2022 by daniela flores
Super bad costumer serviceThe Manager is very rude, she kept looking at me and my mom as if we were going to steal, I preferred to leave the store and I’m not going back!!!
-
October 2022 by Mahima U
Very bad customer service. The staff here are very very rude!
-
October 2022 by Mamcy K.
If I could give zero star, I will give that. The worst customer service ever. They just dont want to work including the manager. I was refused return for made up reasons . First time I was told to bring original package receipt and second time when I tool receipt, they brought up another policy. when I asked them to show in writing, they ignored what was written in their policy and just said we don't these returns.
-
January 2022 by Mike N.
From a store I was walking by and did not give it too much attention. Nautica became one of the stores I must visit every month. The new collection of T Shirts is what hooked me. Simple with good cut. Service is always great, and prices are good on most and amazing when the sales are on.
-
January 2022 by Vijaykarthick A
One of their staffs who attended me for an item return was very unwelcoming and rude. Change your attitude towards customer else you are going to lose the customer base.
-
December 2021 by Mia
This is my first time to buy clothes in this store and my last time!Their quality is very poor!You can't return them if you pay with PayPal, otherwise you have to pay the postage yourself!That's terrible!!!
-
December 2021 by Davis Jonas
Shirts got smaller after just 1 wash! This is crazy. Cant you use better quality fabrics?