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October 2024 by Jetal Patel
We came into the store to test out a mattress for my in-laws. They have been having a harder time lately sleeping as a result of them aging and not being able to get out of bed quickly. Carlos the store manager was very helpful. He was able to answer all of our questions when comparing the different types of materials used in the mattress and recommended the one that would be best for our needs. Definitely recommend this place if you are looking to test out the comfort and feel before buying :)
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October 2024 by Randall Obrador
Jillian was great! Helped me figure out the best bed for me within my budget. Was ready to purchase but there was a tech issue happening. Calling back tomorrow to hopefully get this purchase finalized!
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October 2024 by Prakash Paul
Went in to get twin xl mattresses and Jillian was very helpful explaining and showing us the various options patiently all while answering our numerous questions. They offer Haul away along with free next day delivery. Our deal was further sweetened with the free adjustable base eliminating the need for a box spring and metal stand.
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October 2024 by alvin dangca
Jillian is very helpful on helping to choose gir my wife bed. I will recommend to my siblings if they need to replace there bed see Jillian in Msttress Firm in Milpitas Ca
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October 2024 by froot loop
Amazing customer service quick and easy
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October 2024 by Peter Yang
Good service, clear explanations
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September 2024 by Kelly Guerrero
Very nice and patient great personality and professional..
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September 2024 by Marly Malimban
Carlos is a good salesman and the delivery guys are nice too.
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September 2024 by Jon Amsler
Great sale, Carlos was very good at explaining the different beds, and helped choose the best for me
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September 2024 by Kyle Estle
Alex was very helpful and listened to our requests! Very kind service
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September 2024 by Gdeangela
Carlos was so helpful and patient with us in choosing a mattress.
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September 2024 by Ahmad Johnson
Great experience, people are very knowledgeable and fast service
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September 2024 by Cris Eastman
We have been to about 5 different Mattress Firm stores over the years, this one is hands down the very best! We have had meh to okay experiences with other Mattress Firm stores over the years
Alex helped us patiently trying all sorts of different mattresses and listened genuinely to all of our concerns. He didn't try to upsell us in anything and didn't rush us to make a decision. We came back 2 days later and George from the Pacific Commons store was there. He was also an incredibly great guy and didn't try to swoop in and claim credit for Alex's work. He suggested we come back today so we could deal with Alex directly. We came back today and Carlos was in shift not Alex. Carlos was again incredibly awesome supportive and helped us with the actual purchase of our new mattress and box spring. Again he did not try to take credit for Alex's hard work. All three men when hearing my husband was a veteran offered heartfelt gratitude for his service.
In a world where high pressure sales is standard, all three of these men exemplified what customer service should be. I have not met Carlos the manager but it reflects well of him to have such incredible caring and helpful employees working for him. This team is incredible. Thank you
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September 2024 by Abhimanyu Kumar Gupta
Actually they try to sell you the costliest mattress and not what you actually need.
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August 2024 by Lei Gong
A great place to shop for a mattress. Carlos is very professional, attentive to our needs, and incredibly patient. He provided excellent support to help us make informed decisions.
