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January 2024 by Alfredo Martinez
Erika helped me with an auto loan and the experience was a lot easier than expected. She is one of the rare people who actually care about her clients and cares about what is fare. Im glad i decided to do business here because of her.
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December 2023 by Rina Agpoon
I recently visited this location and had the pleasure of encountering the delightful Christy! Her friendly and humorous demeanor made my transaction effortlessly smooth. I genuinely look forward to seeing her again soon. Thanks to Christy, banking at this branch felt exceptionally comfortable, encouraging me to confidently entrust my funds.
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December 2023 by Reginald S.
I was assisted by a worker by the name of Christy with purple hair. She informed me that she was helping to assist for the branch. She was very approachable and provided me with excellent customer service as I went there to conduct some banking transactions at the ATM. She went out of her way to greet me and provided me with promotional offers going on. I have never experienced such attentiveness from a worker while doing a simple task, and I commend her for going out of her way to assist me.
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December 2023 by Jeffery Andrion
Always a pleasure when I walk into this branch. Marco always provides the best customer service and makes sure I always leave happy.
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November 2023 by Frank R.
This place has been an extremely professional and awesome experience since day one. I should have written a review much sooner than today, but my relationship with this branch really has been extraordinary! They treat you like you've known them for years and are always very knowledgeable with their offerings. I recommend them to all of my friends if they are fed up with their current financial institutions. Marco in particular has really made me feel appreciated for my business. Thank you!!
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November 2023 by Ella S.
I've been with Keypoint for a few years now and I've never had any issues. I go inside and I also use ATM with no issues. When I go inside Erika always greats me by my name. I have referred a few people to them and they're also happy!
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November 2023 by Julie D.
NEVER use the ATMs at this location. One of ATM machines ate my card in the evening hours and thankfully I did not leave the location until I had cancelled my card. The next day I went in and saw the ATM working again (on a Saturday) so I asked where my old card was. One of the bank employees actually admonished me for leaving my card behind even though I had just literally explained it had been locked into the ATM. The manager then accused me of yelling (I did no such thing) and they all denied the machine had been broken claiming it was "fine" when they came in that morning. So they basically called me a liar. I then asked to see the camera footage to see who stole my card and to find out when the ATM was magically operating again. They refused and said they didn't know how to access footage and then made up a bunch of lies about how the ATM was, all on its own, mysteriously operational again in the middle of the night. Clearly there is a scam going on that I was hopefully able to side step by canceling my card immediately. Beware that entire operation!
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June 2023 by Ty T.
I mostly do simple transactions, Rajveer always help me efficiently and in a very friendly manner.
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March 2023 by Phuong L.
Evelyn Faller helped us for the auto loan. She finished the loan quickly.
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December 2022 by Michael Yabes
ONLY 1 EMPLOYEE WORKING. ALWAYS LONG LINES. THIS GOES TO ALL THE BRANCHES HERE IN SAN JOSE. I DONT NOT RECOMMEND KEYPOINT.
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October 2022 by Lewis Hayler
I received incredible custom service by Erika Arjun. After I explained I was interested in opening an account. The various options were carefully explained, I received a checking account to start and some checks I could use.The only hitch was that the card couldn’t be printed out due to a problem. But was told I could come back later or the next day or have it sent directly to me.I expect to open several additional accounts a d add money in the near future. If Key Point continues to serve me in such a caring way, this will become a valuable account for me and Key Point. I expect to return after the Monday holiday and settle myself in.
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September 2022 by Sid U.
I was in a time crunch and Steven La and his team bent over backwards to help me out with my loan application. He is knowledgable and shared a lot of insight that helped. He was quite responsive to answer all the questions I had. I will definitely be going back to him at KPCU for my future loan needs.
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June 2022 by Luc C.
Steven Nguyen La was very knowledge and helpful. He explained very detailed on how the loan process. Thanks for helping me to understand and made a good decision.
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June 2022 by Amber Thompson
I have been with these people since either 17 or 18. They started off alright. Hit rock bottom in customer service. Then power dug a 15' grave. Jumped in and swam to the earth's core. In the process of closing my acct. Horrible example of how incredible a credit union can be.
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June 2022 by Zowie M.
Went in the other day 5 min till closing and asked Steven Nguyen La, how I could get started. Let me start off by saying how kind he was when I apologized knowing they were about to close and he assured me he was happy to help regardless. He was quick and opened me up my account within 5 more minutes and was able to answer all my questions! This was easily one of the best experiences I've had opening a new account. Thank you Steven for staying and helping me!!!! Anytime I go in I'll definitely keep an eye out and be asking for him.