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March 2024 by Vanessa Sandoval
Came in for Crocs for my 3 and 1 yr olds and received amazing customer service from the store manager. Genuinely an amazing soul!
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December 2023 by Valeria Causor
Minutes after i entered the store 1 employee was being very loud complaining about the customers and proceeded to lay on the floor complaining about her job while slightly kicking her feet in the air. She was being very loud almost screaming and was over all just being unprofessional it was embarrassing.
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July 2023 by Toan T.
Lots of new hires and extremely busy store due to Back To School season but dang! Those teenagers always crack a smile and manage to get to everyone with what they want even when the store is packed. Everyone working there seems awesome! Great customer service and management, going back soon FS.
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March 2023 by April
great customer service! super helpful with finding sizes and styles
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February 2023 by Michael A.
Snoop and his co worker were awesome, polite, and very friendly. They have really good customer service skills and are the type of people that make a store awesome
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October 2022 by Natalie Japaridze
Great customer service , the girl is always so helpful . This is my second time buying the shoes for my daughter here .
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April 2022 by Angela L.
I ordered ugg shoes and hoodie online and the hoodie was back ordered they did not bother to call or email regarding this issue I called them and they said I won't get the hoodie until after September 2022 and regarding the shoes they said they were delivered and they were not after speaking with Diana the supervisor she did she has no choice but to give me a gift card even though the previous rep said I can have a refund and I mentioned that the calls are recorded and she did say yea they are and refused to listen to the recording confirming that the rep told me that. I let her know I have small Children and my pg and E is 700 and at this point I need my money back. I told her if I had the shoes I would return them. She is putting me Through hoops. I shop with them all the time and I feel like they have horrible customer service I do not recommend anyone shop here ever. They failed to ship both my items and this is not my fault To be punished and have no choice to have a gift card I am very upset and unhappy with the awful service provided they do not care about their customers at all.
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December 2021 by Joseph G.
This place don't deserve 4 star! Employee with the blonde hair was giving me so much attitude. I was trying to exchange my Arizona Eva White birken and she said "unfortunately it looks pretty worn" where's customer's satisfaction? Where's being helpful? I've worked in retail for 5 years and one of my pet peeve is when customers returned worn shoes/shirt. If I worn my birken obviously I won't returned it, that's embarrassing. Also another girl helped me, her name is kiana, and I'm assuming she's a supervisor. She handle the situation with full of attitude towards me. I'm not petty or anything, I haven't been in this mall for a long years and the work ethic of this company is not the standards we need for the holiday. Where is the Christmas spirit? If your corporate is reading this, feel free to reach out to me. Have a great Christmas.
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July 2021 by Sara W
Went in to find shoes for a wedding today. Maria helped me and she was so wonderful! She asked great questions to lead me to the perfect pair of shoes and seemed genuinely happy for me when we found them! I will be back and hope to have her help me again!
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March 2021 by Julianna D
Julian, at The Great Mall, was AWESOME! My entire experience was flawless working with the whole crew!
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December 2019 by Wes Alvaro
Was able to call ahead and have them hold the last pair for me.
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October 2019 by Kim Cruz
I loved the person working there!
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December 2018 by Mark Davis
Don't recall ever being here
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November 2018 by Wilson Balanga
Giving them five stars for great customer service! They didn't have the shoes we were looking for but the staff was super nice and was able to direct us to another store that would have it. Will definitely go here again!
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July 2018 by Rogelio Camargo
The dark-skinned, male employee that rang us up is incredibly friendly! I'm sure the rest of the staff is too. Also, the store has a great selection and great prices, so I will most definitely be back.