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June 2023 by Kimmie
Will not be coming back. Hung up in my face for need and was rude for need to cancel appointment. Jeanne is one of the best nail artist in Milpitas without a doubt, but as an Owner of a nail salon serving customers from diverse backgrounds, I find her to be indifferent, disrespectful, and argumentative, the moment you disagree with her on something respectfully or , similar to today, experience an unexpected delay and need to cancel your appointment.I have been a customer of Jeanne Nail salon for several years, since 2015. I give good tips, always go to my appointments, and never cause problems. Today, I had an appointment at 10am. I drove to the Citibank near Jeannes nails to find that I accidently left my debit card at home. I was so upset and embarrassed. Even though her salon has the capability to accept credit cards, she refuses and accepts cash only. I don't know how many times I've had to go to the bank next door and pay 3.00 for withdrawing cash just because she literally won't accept other forms of pay. So I have to go out of my way to withdraw money instead of using a payment option that works best for me. So when I found myself miles away from home and near the salon without payment since just got off from a long night shift, I was exhausted.I attempted to call the salon but it was still closed even 30 min before 10am. After explaining that I was upset because I left my debit card at home and drove all the way to Milpitas without any form of money on accident I would have to cancel. Instead of having good customer service and acknowledging my stress and dismay because I had to cancel getting my nails done. she says "If you aren't serious, don't set up an appointment; you are supposed to cancel the day before" when I have never missed an appointment before and have always worked around her scheduling delays.I found her response to be insensitive and just rude, and as a professional, I was shocked. She even hung up on me. She literally talked over me the entire time I was trying to share my situation and could care less about me as a customer. Sorry, but I'm going to find a salon who is respectful to their customers and doesn't treat them poorly and with disrespect.
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January 2023 by Ashley H.
Just moved to the area and was looking for a new place. Called and made an appointment. Tina was waiting for me when I walked in the door. She was very thorough. Actually cleaned my nails and scrubbed my feet! I feel so good. I definitely will be back! The other two ladies I encountered had nails that also turned out beautiful!
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December 2022 by Jo P.
Ive been coming to Jeanne's for a few years. She is amazing and her work is great quality and very beautiful.
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December 2022 by Khushbu P.
First timer at Jeanne's! I called to make an appointment for a gel manicure and gel pedicure and was kindly accommodated by Tina. She helped work around the schedules to ensure I can get the mani/pedi at the same time since I was in a rush. Loved my manicure that Tina did - the shape, efficiency, and her suggestions on color were amazing!! Kim did my pedicure great too! Everyone is friendly and welcoming! Definitely would come back and recommend!
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October 2022 by Shlomit O.
Best nail salon I have been too. Jeanne is super professional. The ails do not lift chip or break. I am seeing Jeanne for over 3 years. I am satisfied every single time and I get so many compliments on my nails. I drive 40-60 min round trip to do my nails there. Totally worth it!
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September 2022 by Grace D.
Amazing service!! When I got my nails done I was so amazed! They took their time and did not rush all! I'm definitely going back very soon! Very pricey so if you're not willing to spend don't go but if you're okay with then you better go!
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August 2022 by Sau y.
Jeanne did my nails. It's her salon, so she's busy.. don't be surprised if your service takes a bit longer as she'll be up being a boss lady. I love that she paints thin layers. Gel manicure and a pedicure were $80. I only tipped $10 bc I didn't expect the total and only had $90 on me!
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August 2022 by Reema K.
I would like to give 5 stars (and beyond) to Kim and Kelly. On A peak Saturday, Kim and Kelly were both able to accommodate my cousin and I for a pedicure. It was such a nice, relaxing, and very detailed experience. Despite being busy, I did not feel rushed at all. I also liked that Kim & Kelly would keep asking if we were OK between our session. The service was really amazing, and the prices are reasonable. Highly recommend Jeanne's Nails!
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August 2022 by Gabriella H.
Nails that dont lift, chip or break! This is the BEST nail salon in the area. I decided to come here before my trip to Puerto Rico and I'm so happy I did. I spent 2 weeks in the ocean, pools and waterfalls and my nails were perfect even weeks afterwards. I will never go anywhere else, and cannot recommend Jeanne enough. They are so nice, friendly and clean. High quality service for good prices. I do suggest making appointment, they are a small business and it just makes everything a lot easier if you can.
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August 2022 by Stacy A.
Would recommend! This place is located in a plaza, so there's ample parking and they were able to take me in on short notice. I got a gel manicure for $35 and she did an amazing job! The service was great and she was thorough with making my nails look even. NOTE: It's cash only & they still require customers to wear masks!
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August 2022 by Alexis M.
Jeanne did an amazing job on my nails. A simple French acrylic set but the way she did them made them look like my real nails! Beautiful. This is the only photo I got but just imagine haha
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August 2022 by Gje S.
This is the first nail shop I visited since moving up from SoCal, and I'm glad I won't have to try any other. My experience was fantastic. It was easy to get an appointment. Price is reasonable. This place is CASH ONLY, so know this ahead of coming. There is an ATM machine just a few doors down from the shop if you need. Jeanne did dip powder nails for me. I had been doing gel for a long time, and my nails were cracked, broken, and frail. She told me I would love dip. She extended my broken nail, and matched it perfectly with the rest. I had been used to getting a rounded tip, but she suggested square because my nails are small and narrow compared to my fingers. I questioned this at first, but when I saw the outcome, I couldn't agree more. She's a perfectionist, and I appreciate this so much. The results are meticulous - cuticles, filing, shape balance, color, finish. Service is great (kind/friendly), and parking is easy.
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August 2022 by Melanie Lewert
Note: Cash only & can not do mani & pedi at the same time
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July 2022 by Bianca G.
This review is long overdue. I used to be a loyal client for 3+ years and had to stop coming here because the owner is rude. She always has an attitude and I've seen her talk to a lot of people in a not nice way including people who had appointments that were disappointed they needed to wait. I totally understood because you can't be even 5 mins late (even when you called to let her know) but she will make you wait 30+ minutes every time. The last straw was when she told me I can only pay her in cash moving forward when they had always accepted credit card. I know they prefer cash and she had been pushing for me to pay in cash almost every time I go, but I never, ever carry cash on me and my bank is super out of the way as it's not a very common one. When I asked because I noticed they still had a sign up saying they excepted certain credit cards and there was a credit card machine, she said "only me, I only accept cash now" Ridiculous, so the whole place accepts credit card except for her apparently.. I told her right then and there that I wouldn't be coming back again. Again this was years ago so not sure if things have changed or if this place is cash only now or what but they definitely used to accept card. Anyway yes she does good work but not good enough to put up with her stuck up attitude. There are lots of good nail salons that do good work with better customer service.
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June 2022 by Terra N.
Came in for a gel pedicure! It came out perfect and was very relaxing. Lots of colors to choose from and everyone was super friendly.