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January 2024 by Brian H.
Dick's Sporting Goods online system and customer service are JOKES !! Item showed in stock at Milpitas Store. Ordered for in-store pickup. Item wasn't there when I got to store. Received 4 emails from Dick's, varying from: 1) order received - can pick up soon 2) ready for pickup in one hour 3) item being processed for pickup at another store (did NOT indicate what store location !) 4) Item not in stock at Milpitas I needed the item today - purchased it elsewhere. Then I spent the next hour and 1/2 unsuccessfully trying to cancel the order. Online ? Didn't work - "looped" back to original email. Phone ? Customer service was no help - wouldn't/couldn't cancel order. Back to Dick's Milpitas, where CARLOS helped me. Great employee !! Don't order from Dick's online. TERRIBLE system. Never again . . .
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November 2023 by King K.
A terrible way to kick off the holidays... My friend came asking to try out golf clubs and GEORGE, the store manager, came out saying "are u guys gonna screw around or buy something". And he proceeded to kick us out the store and say he'd call the cops??? LIKE WHATTT?!?? This all happened in less than 2 minutes and the guy escalated beyond necessary. I feel bad for the guy he doesn't deserve the position he's in. Clearly desensitized and doesn't understand the simplest work ethics and basic customer sales
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August 2023 by Yee A.
Very bad service! We were looking at the gym equipment to buy some weights for me and my friend, and as we put down the weights very gently we were being kicked out by the manager for making too much "noise" when we weren't anything at ALL. I highly insist you look the other way and don't spend any money at this piece of junk store. The customer service is awful and the manager is super disrespectful, very mean to Kids! DO NOT BUY ANYTHING!!
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July 2023 by Pranay Mehta
Great collection of sports goods covering all sports. Has almost all brands. Very large store. Well spread out
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July 2023 by Reviewer R.
really bad experience, don't want to waste time here to give the details about the experience
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July 2023 by Hilly
We went in here feeling horrible because we have been in the mall for so long but we stepped foot in here and felt so much better. The ac in here is great and the lightning in here makes you feel alive. 100% recommend this store
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July 2023 by teja k
Located outside. Great Mall! Best shop for all sporting and work wear consisting of all big brands at a very lower price. A great place to shop for sports items and accessories.
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June 2023 by Private U.
Ian provided excellent customer service! I needed shoes with lots of cushion to walk extensively on my vacation this summer, and unfortunately the Asics Gel-Nimbus' quality (poor sole) and comfort (scratchy tongue underside instead of the padded tongue) have gone downhill after the Gel-Nimbus 23. Apparently, 24 and 25 are an "improvement," although I think that Asics ruined a perfectly good shoe after decades of selling a superior product. If a perfectly good shoe isn't broken, please stop trying to fix it. I was sitting there in the shoe area just waiting for some service. Ian who is studying Social Work in college came up to me, listened to my concerns, and found the perfect shoe for me - Brooks Glycerin 20. Not as good as the Asics Gel-Nimbus 23, however, that shoe is dead and not available anywhere any longer. So, I have to move on and make do with the next best alternative.
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June 2023 by Hiro Y.
Got my iron grip changed. Took some time but they got the job done. Wish they had more gold shoes selection. As well as used clubs for sale
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May 2023 by Metal M.
We brought our bike in to Dicks Sporting Goods in Milpitas on Saturday, and a gentleman named Raul worked on my bike. He did a very good job. He was very precise and thorough and we were very satisfied with his service.
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May 2023 by leo m.
Raul in cycling was so helpful and went out of his way to help us figure things out! We were so lost but he was clearly very knowledgeable and patient while helping us figure out how to transport the bike and everything :)
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May 2023 by Young Pham
Very well organized merchandise shelves. Very friendly, helpful staff. I'm impressed. It's much better than the nearby sport stores.Prices are pretty high but great quality. It's worth it. I will definitely come back when I'm in this mall.
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May 2023 by Alex Lee
Quick and easy to find what you need. Has all types of sports to shop for.
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February 2023 by Malyssa “MoMo” Schielke
The staff is always very helpful here and they are very organized! Although the shoe section is a bit weird but maybe I’m old school because instead of a few employee at the shoes they have these kiosks where you search or scan what shoes to try on then wait for someone to bring them to you. However they are all pretty knowledgeable at what they do.
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January 2023 by Ms. Alicia
Going into this mall is already hectic, this store was extremely messy and poorly stocked. I purchased a pair of Nike 270's... the cashier was super sweet and helpful! If I could I would give her a 5 star!!
