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February 2024 by Khanh Q Nguyen
5 i need hefp employee service true court ław rule from docments office keep business about problem before i need close thank you so much
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January 2024 by Sonia A.
Gross Disgusting Bank! All Chase Banks! I opened a new Business Checking and they put a 14 DAY HOLD on my very first two checks deposited. These checks cleared Wells Fargo within two days, but they are still holding my money. Im a small business, I need to pay my warehouse rent, my stagers, my movers, they left me with NOTHING!! They're a big bank and have NO RIGHT to use my money to invest and make more money for them, while I struggle. If I could give 1 star I would. As soon as they finally release my money I'm closing both my personal and my biz account with them. A normal hold is 2 days, this is ridiculous!!! Go to Wells Fargo or Meriwest.
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September 2023 by Paagal Swami
These people break my heart. I have the account with Mr dimon bank for longest time in the queens but these people here think I no nothing when I ask if i can got changes for 100$ bill they tell me only if I have too account I tell them I having acct in the queens they say no gud
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September 2023 by Ruben Perfetto
Good customer service, always clean, fast service.All bank products and services for a hight cost
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August 2023 by B K
International exchange rate at Chase is a rip off.I called the brach and I asked the branch Manager why there is a big gap between chase exchange rate vs the actual rate going on in the market? No one knew why. Time to take my business elsewhere..
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August 2023 by Kok-Kiong Yap
Walk in to open an account, only to be told that I need an appointment, when I see bankers idling. Good thing that most banking is online these days.
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March 2023 by Kim T.
Horrible! 2 tellers behind the glass chatting the whole time while letting me sit there waiting. Finally, a customer walks in the door and one of the teller asked if I was waiting for someone. I approached her window & said I do not have an apt. She then replied "oh, we close in 30 mins and we don't have a banker" She did offer to make an apt for me for Monday. I can do that on my own, thank you very much. What you should have done was greeted your clients as soon as we came in & let me know you don't have a banker available to assist. Instead of having me sit there for 15 mins, and then tell me. It wasn't like they were busy doing anything else but chatting and laughing loudly. There was another couple waiting in the lobby with me and they came out right after me. And they were there before I even came in. I can't imagine how long they were waiting! This location is horrible
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November 2021 by Richard N
Mrs Le, the branch manager is very friendly and went above and beyond in assisting me with my account problem.
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November 2021 by Lorrine B.
I have been a Chase customer for 9 years and today was the first day I experienced the worst customer service from the branch. I simply wanted to open another account and was given the run around with no one knowing what to do with what seems like a simple request. I was provided the options to open the account and when we got to one specific thing the business banker needed, she couldn't help me anymore. I understand sometimes we don't know the answer, I just simply needed more help with my request. The unfortunate part was at the end of our conversation, when I told the banker this experience makes me want to close my accounts with Chase. Her response was as if it was no big deal.
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November 2021 by Charlie O.
I went to chase today after Yelp said it was open went there and sure enough it's closed smh I have an out of country check that cannot be reissued I go to the atm and it does not except it so I press the return and I literally waited 5 minutes never came I check my bank statement on my phone nothing doing I really hope some one calls me from that branch first thing I the morning cause I can't leave a message anywhere it's for $800.03
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October 2021 by Michael G.
I go to this bank because it is the closest to me. The drive-thru ATM machine would not be able to dispense cash a lot so I would park and just use the ATM machine in the front. Trash all over the outside of the bank. Trash can near the front entrance is always overflowed. Graffiti and some damage on the ATM machines which makes it look suspicious. This bank is not the cleanest but it'll do the job.
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September 2021 by angela li
First time I came in tried to open an account and then the manager told me they closing in 30 minutes and asked me to come back. I confirmed with her do I needed to make any appointment?...She said No . I came back a week later and the teller "Amanda" told me too busy to see me because i don't have appointment. I am taking this as an indicator of the poor service I would receive once I deposited my money. My business isn't very important to the Chase.
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July 2021 by cuddy yg
I came here to get cash for my $10 roll of quarters the teller helped me out he was very nice and helpful.
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May 2021 by Jing Jiang
Excellent customer service! And the financial advisors are professional and nice.
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March 2021 by Hung Nguyen
This Chase office still closed until March 12, 2012.
