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July 2023 by Abu Saleh
Location on Google maps is inaccurate. Store is actually next to Timberland.
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June 2023 by Abubakar Saleh
Location on Google maps is inaccurate. Store is actually next to Timberland.
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March 2023 by April
Worker was super nice helping me get sizes and suggesting products. Had to order online because of luggage space but ended up buying all I wanted in the store!
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February 2023 by Faith M.
Evelyn has a great personality and has great communication skills and is always asking if you need any help would definitely come back to this store.
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August 2022 by Sneha Loya
Came here at 6pm in the evening. They closed the store for lunch break. Didn’t open Atleast till 7pm. I had to wait for an hour for pick up.
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March 2022 by Erika Erin C.
Determined to find my bf new work shoes, we came to this location with two things in mind; finding the perfect professional dress shoe and a business casual shoe perfect to wear on casual Fridays. We were the only one in the store when we arrived as it was around 11am. We were greeted by Emma, she was super sweet and gave us the right amount of attention when looking for shoes and different hover when we were looking at different styles. We decided on two shoes and Emma was still very helpful despite working alone and having a few more customers come in the store. She rang us up and got our shoes boxed and ready. Overall we were very pleased with our purchases and will definitely be back!
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December 2021 by seifeddine othmane
Cashier claimed that there is no paper receipt to get my email,over charged me ,she rwmborsed me and she made me sign on paper receipt that she said no paper at first
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November 2021 by j sharma
The Asian girl at the cash counter was very rude she refused to return the glasses that I bought and told me accessories are not returnable where there is nowhere written in the entire store and not even the receipt and she accused me falsely this item is on sale where I paid full price for those poor quality glasses my suggestion please don’t buy anything from these shady stores where they say our store is different from a regular aldo store what kind of lane explanation is this i will file a complaint against their fraudulent business practices the management is keeping their eyes closed knowing the rating are below 3.8 what a shame
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July 2021 by Zen Kallis
The manager is rude and arrogant. When asked for different size, without checking he bluntly responded "no". Online website was showing the available sizes. He kept on behaving rude with other customers as well. Do not buy anything from here.
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December 2020 by Parul A.
Yasary-the store manager at the Aldo-Great mall helped me shop. I am big shopper and she was very patient throughout. Shared the best deals, was very prompt and helpful, checked all shoes and gear properly before charging my card. 5 stars to managers like her! Great experience.
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November 2020 by Spy U.
Horrible service. They just dont care at all about the customer period. They will keep you waiting, wont ask if you need help, when you ask for help they will act disinterested. After you purchase, wont say a word...All in all bad experience
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January 2020 by Nirvana F.
Customer service can be vastly improved. In the 15 minutes that I was browsing for shoes, I was never approached by someone for help or a check in. When I approached the register, all 4 employees were chatting with each other and no one said anything to me or acknowledged that I was there. I ended up just leaving.
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December 2019 by Derek W.
Worst customer service from the worst store manager (her name is MJ). This was the worst customer service I have ever gotten in my life. I tried to return a pair of shoes. To be clear, these are my girlfriends shoes, the shoes cut both of her ankles and caused bleeding because the leather was too stiff. She has been an Aldo customer for over 7 years and she knows her size. It's not the fit problem. However, by the time her feet were cut open, my cleaner had already thrown out the shoe box, so I wasn't sure if I could return them with only the receipt. When I got there, I asked the store clerk if I could return them w/o the box. She was polite and said that she would have to ask the manager. The manager was in the back doing god knows what, she finally came out 10 minutes later. The manager's entire demeanor was just RUDENESS the minute she appeared. I tried to explain that the shoes cut my girlfriend's feet and are not of good quality and I have the receipt. She just kept on cutting me off. This entire time she was just hostile towards me. She finally said she could exchange the shoes but I can't keep the new box. I called my girlfriend to confirm, and during the mere two minutes of the call, this manager already left me and went back to the back no where to be seen. I asked the store clerk to get her, and 5 minutes later she came back looking even more angry. Now she tells me that it would not be an exchange but would have to be a final sale. I said it cannot be final sale because my girlfriend will have to try them on, what if they don't fit again. She said with eyes bulging "then I cant help you" and walked away again to the back. I was so mad, I basically had given up. Before I left I asked the clerk to get her again. She came out from the back the 4th time, and I asked for her name. She said MJ, I asked for her last name, she wouldn't give it to me yelling "Who the hell are you? I don't have to give it to you." She essentially treated me like an enemy of the state, staring me down and talking to me like we were in an argument. In reality I didn't raise my voice once. MJ, some advice for you - The world is not out to get you. Your mentality of negativity will get you no where in life. In 20 years, when you are still working at an Aldo store, wondering why you ended up there and stayed there, just know your attitude towards others and your lack of respect for others are the reasons.
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October 2019 by karthik meduri
One of the worst customer service. If you want to learn the definition of worst, you are welcomed here. We: Any returns??
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September 2019 by Supria Dudani
Good quality product
