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August 2024 by Destiny Bautista
If I can give no stars… I would. The workers here are very lazy mostly the female workers. They sigh when I ask questions following up my package. One person even asked “do you know how packaging works” when asking how long the process usually takes. Another said on the phone “next time order the correct packing box” then proceeded to say “blah blah blah” then hung up the phone. What type of service is this ?
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August 2024 by pradnya balsaraf
Tremendous customer service by Alpesh. I would highly recommend this UPS store!
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August 2024 by Soumava Chatterjee
Working at a shipping center isn’t hard nor tedious. These jerks will charge you a $1 to tape a small box up to ship out.
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August 2024 by Felipe Ruiz
Worst experience ever at a UPS STORE . The owner , an Indian woman, doesn't have any idea of how to treat customers with respect and dignity. I biked a few miles to drop a package off . It was the last day to return the item . I NEEDED A PIECE OF SCOTCH TAPE TO ASSEMBLE THE PACKAGE PROPERLY AND SHE REFUSED TO PROVIDE IT . I didn't have any money at the moment. Thanks to her , I missed the return window simply because she couldn't give me a MISERABLE PIECE OF SCOTCH TAPE.
Careful with this business !
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June 2024 by Christine Dinapoli
Not great
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May 2024 by Wen Hu
Staff did not know what she is doing.
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May 2024 by Curry
Alpesh and Darshana are the BEST!! Thanks a million for the tremendous customer service!! BEST UPS store!! : )
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May 2024 by Raygana Mello
I came here after a horrible experience at a San Bruno UPS store. The people here provided me an excellent service, going over all my returns and sorting out the mistake that the UPS in San Bruno made. Definitely the store to stop by if you want an excellent customer service.
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March 2024 by TwoEleven Schöƒ
Looking at reviews from 4+ years ago, they have definitely hired a better person. Came here when they opened on a Monday - Darshana was excellent, very helpful, and very fast. I was one of three customers and we each were very appreciative of her!
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December 2023 by Kirill Kalashnikov
Always get good experience! Thank U!
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December 2023 by Sam
Honest UPS STORE. They only charge $25/mo for POBOX and does not try to rip you off. Other UPS Stores charges more. Great customer service. Give them your business. I rented a POBOx from them with a street address.
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December 2023 by Brad Loncar
Had to get something notarized. It was quick and easy and $15.
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November 2023 by Mayank Agrawal
Amazing super fast professional service
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November 2023 by Dennis
Fast in and out store
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July 2023 by Ted C.
There's a good reason this store does not have the best reviews. Often the staff is no friendly. There is one employee who is consistently nice but it seems like ownership is not. Also it's impossible to get any cell or wifi in this store. It's an ongoing issue and all they have to do is create stringer wifi in store. Without it, it's impossible to return abutting where you have to check your returns online. You finally find a place to park. Get out if your car and attempt for 20 minutes to find service to load your return WR code. But it never happens. I will mo longer stop again in Millbrae but head over to Burlingame Plaza. Great service. Great ownership. Great cell and wifi.
