This Safeway location at 525 El Camino Real in Millbrae offers a convenient and friendly grocery experience with a nice variety of different brands of food and other products. It is considered one of the better Safeways in the area for grocery store variety and supply. The store features a full-service bakery with customizable cakes and cupcakes, a deli offering party trays made to order, a butchers block with an assortment of meat and seafood, and a produce department full of fresh fruits and vegetables. Helpful pharmacy staff and a floral department are also available. For convenience, services include Order Ahead pick-up for bakery items, Grocery Delivery, and DriveUp & Go. Customer experiences with staff vary. Some employees, like those at the bakery and a lady at the self-service cashier, are noted as very helpful, super nice, and willing to assist. However, other interactions reveal impatient customer service, with reports of cashiers showing impatience toward customers needing help with digital coupons and the store app, suggesting a need for a dedicated help counter. A significant concern raised is the presence of beggars, thieves, and altercations involving homeless individuals and drug addicts near the store, which has been getting progressively worse and affects the shopping environment. The store also lacks some specialty brands and a dedicated gluten-free aisle.
Safeway has been my go-to grocery store for decades. This location has serious supply issues. Constantly out of stock, regardless of when we go there. They need to do a far better job of monitoring their inventory.
May 2024
Great variety of everything, just keep browsing, sometimes not where you would expect to find them.
Norma and Julie in the bakery section are amazing with their help.
May 2024
The lady at the self-service cashier is very helpful and super nice. I was struggling to scan the bread loaf and thought she was gonna upset because I slow everyone but she was super nice to me.
