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“I walked into a nice, relaxed vibe. I was immediately helped by Lolly. I'm older and not tech savvy. She helped me so I could email the label info to the store. She was absolutely wonderful!
Highly recommend this store.
Lolly, if you read this, thank you again so much. It really means a lot having people like you in the world!”
“I was in need to print something urgent from my laptop.Chris May was friendly and very helpful.Definitely will recommend this location.This is your must go-to place.Thank You Chris,-Jet”
“Went in early afternoon on a weekday and there were no customers. I just dropped 4 or 5 packages off. I was in and out of there in about 2 minutes. The workers were efficient and polite. I would definitely recommend this UPS store.”
“Great team there. ALWAYS POLITE AND COURTEOUS ?
HOWEVER!!!!! DO NOT PURCHASE THIS TAPE. ABSOLUTELY NO GOOD!!! Worked up a sweat ? just trying to…. work it after using. If you gotta have it just fold a piece to pull on after each use. Good luck!;-)”
“I had a fantastic experience at the UPS Store in San Mateo! The staff is always friendly and efficient, and Mickey stands out for his exceptional customer service. He goes above and beyond to ensure everything is handled smoothly and with a smile. Whether it's shipping a package or getting documents notarized, Mickey and the team make the process quick and hassle-free. Highly recommend this location for all your shipping and printing needs!”
“Customer service is 10/10. We came here to get some forms notarized and they are soooo sweet and accommodating. They even have some snacks and mailing supplies as well.”
“This UPS has the best service! I only use their services because of their great attitudes and competence when it comes to returning things from Amazon. They are always so patient with me and efficient.”
“I’ve been to the San Mateo UPS office on 41st several times. Every time the staff has been both friendly and fast/efficient in processing customers through the line. No ridiculous waits that can happen elsewhere.”
“This UPS store runs quite efficiently handling return packages. The store staff are friendly and knowledgeable. Conveniently located and can get done shipping without waiting most of the time.”
“Reliable, friendly service for important package mailing, excellent customer service for all needs (passport photos, printing, packing, notary, packaging supplies, etc.). Dimitri, Sharachandra, always knowledgeable and helpful! Thank you for all of the help you provide to our community”
“Came here with my brother to get a document notarized last week. Dylan helped us quickly and efficiently while being so friendly, and we were done and on our way in less than 10 minutes.10/10 will keep coming back!”
“VERY KIND, THOUGHTFUL people! I am moved to write this review because this store handled some complicated legal transactions for me; the store expertly handled my emailed documents by printing, delivering, mobile-notarizing, and express shipping to a third location. I appreciate their efforts and their kindness to me throughout. Emil and Bovna were specifically amazing, but I talked to a couple other people who were also so pleasant.”
“The store representatives Jessica and Mariam, were joyful and very helpful with the questions I had. I even sent my sisters to come by to ship some packages. This store is awesome, so helpful and knowledgeable!”
“First time at this PO. Mind you, I've been to many, because I mail packages back home a lot. It was small but had all the necessary supplies for shipping, even a couple of local cards. Michael is not too friendly. I'd describe him as serious but polite, and that may have to do with him probably being the only clerk there. If you don't mind waiting and in no hurry, it's convenient for those of us who live in the area. He's a huge Warriors fan! From all the fan gear posted. Bay area sports represented, of course!”
“The woman who helped me was wonderful. I came in with a long to do list and bags and boxes of items I needed shipped all over the country- some breakable. She helped me get through everything, making sure all items were properly wrapped, helping me compare prices and delivery times, and all the while multitasking with customers dropping off/picking up items. It was such a relief to walk out of there knowing I could knock 10 things off my to do list. I’ll be back!”
“I had a last minute notary today and called 5 places. No one could accommodate me. I saw the low score reviews for this location in redwood shores and called as a last resort. The gentleman that answered was very friendly and I spent maybe 14min from the time arrived until I left. The notary was really nice and patient with me. I had a great experience and I won’t hesitate coming here next time.”
“Outstanding service!
Sushil was really knowledgeable and efficient.
Qualities that were only exceeded by his politeness and friendliness!
First time I had a positive experience with a courier office!”
“Great service. Super fast and accommodating. It’s always a breeze to send out packages from this UPS. I never had to wait more than 10 minutes (even on crowded days). Parking is easy too.”
“Everyone there is always very helpful and there is rarely a line. When there is, people are helped quickly and efficiently. I have worked closely with the notary (Vincent) to understand and notarize difficult legal documents. Today I'd like to commend the outstanding service of Josephine, who like a super sleuth, was able to track down my notarized legal docs that hadn't shown up where they were supposed to be sent. I had no receipt, I had no idea how they were sent, I had no idea when they were sent, but Josephine patiently helped me track down, asking pertinent questions, and was able to find my package! It had arrived and been signed for two months ago! Thanks so much Josephine! Keep up the good work.”
“Mike the employee that helped me at store #1468 was extremely friendly and went above and beyond to help me with my difficult shipping. Every staff member at this location was extremely friendly and helpful. As a 30 year restaurant general manager these compliments don't come lightly and I would gladly have any if not all of them. Especially MIKE. THANK YOU!”
“I love coming to this store. The employees are always so helpful and nice and always take time to help me and answer every question I have! Mark and Ezekiel were the best thank you for helping me out with my print outs, faxes and packages ?”
“I’m getting a kick reading all of the negative posts about the “ rude staff” especially Marc. Marc isn’t rude, sarcastic yes, but he gives what he gets. If you’re polite and not demanding, it’ll all be good, if you’re rude, disrespectful or just stupid ( I’ve been in the store many times watching the interactions) then that’s exactly what you will get back.As far as Carlos and Anna, they are both very nice people, they are just trying to do the best they can dealing with the public. Anyone who has ever had to deal with the public knows this to be true.So for all of you crying about the terrible attitudes etc etc , maybe take a look at how YOU act.I’m not anyone’s buddy, just a long time customer who’s never had any issues with anyone.You get what you give folks, and as I brought up earlier, dealing with the public sucks.”
“This is my go-to UPS store because parking is easy and service is fast. I’m always happy if Alex is working because he’s super helpful and friendly. I have dropped off a car load of large, prepaid packages and if there’s a line he just tells me where to leave my boxes and he takes care of them for me.”
“The agent and Notary (I believe her name is Micky or Mindy or Nicki) does an outstanding job. She’s highly intelligent, super efficient and even has a great sense of humor. I try to go there when she’s working to ensure excellent service.”
“Had notary services immediately available on walk-in for $15 for one document, handled respectfully! Came to this location after another UPS store’s notary didn’t show up at the other site.”
“UPS gets a ton of Amazon returns, and sometimes it can get really busy for those employees. This one I had gone to return a few of my items. The woman working was the only one there with 8 or 9 folks waiting in line and helping two customers at the same time with different needs. Myself with having to print labels for Amazon and another person who needed to have documents placed into pdf format. She was a Superstar! She handled everything tactfully.My review isn't of the store, but the woman who worked there late on October 12th, 2023. I hope she sees this and understands she did a great job.”
“I use this store all the time for my Amazon and parcel mailing and have always found them to be quite nice, maybe not warm and fuzzy but that’s ok! I agree with Neil, I don’t understand why the rating is so low other than people generally leave reviews when they have a bad experience rather than positive. So I am just here to say, they are great! Very efficient, never have to wait too long, the only drawback can be parking, but there is a small parking lot just north of building, not a game changer for me! ;)”
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“I came here after a horrible experience at a San Bruno UPS store. The people here provided me an excellent service, going over all my returns and sorting out the mistake that the UPS in San Bruno made. Definitely the store to stop by if you want an excellent customer service.”