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October 2023 by J. C.
I bought a Priority Apollo gravel bike here and later brought it in for a tuneup. Knowledgeable and friendly staff.
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October 2023 by Amy B.
This place is wonderful. The guys there are super helpful and want you to love your bike. I bought a barely used Priority Bike a few months ago and went in yesterday to add a couple of accessories. Joe and Chris made sure my rack was level and that I could still reach the pedals. It took a bit of adjusting but they took their time to make it right. They have great inventory but it's the personal touch that makes this shop so great. Highly recommend!
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September 2023 by Haojun Li
Buy that cargo bike
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September 2023 by George S.
Lovely people and great bikes. Further away from us than Mad Dogs and Englishmen so we've only been a few times but they're great.
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July 2023 by Jamie S.
I bought my Xtracycle last November. It's been a great, high performing bike. The reason for this review is to highlight Xtracycle's phenomenal customer service. After a snag with my chain while riding to Xtracycle for a service, Joe drove out to Corte Madera in his truck to pick me up and take me back to the store. He even bought me a coffee from Philz (!!). He and Chris performed the tuneup, replaced my chain, and replaced the cassette - all free of charge. Very happy customer.
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May 2023 by Eric McCrystal
What a great location! Can ride out in any direction for a great day on a Xtracycle cargo bike! These folks hosted a really fun event last Saturday and it gave me a great opportunity to drive up and visit. Check them out!
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May 2023 by Amber Nelson
Steve and Joe were so helpful when we came in looking to rent an e-bike for the day. The bike was great, the store was organized and clean, and the service was off the charts. I would definitely recommend this little shop to anyone and we will be coming back in the future.
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December 2022 by Anna Berling
Great service!
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December 2022 by Korbinian Bachmeier
didn't buy a bike there, but my mate had a flat tyre nearby and no patches left, so the people at Xtracycle helped us out with patches and tools and refused any payment at all. Also, they were all super nice! I can definitely recommend the people behind the brand.
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December 2022 by Steve
Went in to look at their cargo e-bikes today and was delighted by the knowledgeable and helpful staff. They generously offered a two-hour trial, but I discovered after a half-hour ride that it was exactly what I wanted. Thanks to Amy and John for their help.
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August 2022 by S S.
Everyone we interacted with from the salesperson to email support staff to the owners were incredibly knowledgeable and clearly passionate about their business. I am by no means an athletic person so I was not sure I was even going to be able to maneuver a cargo bike. Everyone at xtracycLe made me feel confident and cared for. The trial ride was a joy, the ordering process was super easy, and they personally emailed to follow up after I had the bike for a couple weeks. Truly exceptionalCustomer service. On top of which the bicycle (we got the eswoop) is awesome in every way. We ride it everywhere. My kids hate going in the car now. And I'm finally getting some exercise!
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December 2021 by Jenner Fox
Wonderful knowledgable staff, only great things to say about my Xtracycle experience. I rented four e-bikes for a 10 day music tour. The bikes were smooth, safe, fun, sturdy, and fit all of our guitars, luggage, and amps. The staff at Xtracycle provided us support on the road, local knowledge, and traded out batteries, brake pads, and tubes for no extra cost. They made us feel valued and cared for.
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December 2021 by Zlatko Unger
Wonderful staff and fun bikes. A great way to experience e-bikes, and feel the difference between Bosch and Shimano offerings. Make sure you do a test ride!
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October 2021 by Karen C.
I found Xtracycle by accident--my son was doing Mathnasium nearby (btw, great markets and eateries are also nearby like Good Earth market, Red Whale Coffee, etc, as well as a Walgreens). I walked into the store on a whim as I'd been considering getting an e-bike after my husband bought a Specialized e-mountain bike at New Wheel and he was loving it. I had test rode a Specialized at New Wheel but long wait time for the bike had made me go back out into ebike research. At Xtracycle in Mill Valley, Steve Z. immediately approached me in a very friendly, casual, nonintimidating way and before I knew it, about 15 minutes later, I was off on a test ride of the RFA ebike with a helmet they provided, accompanied by Steve on his own ebike. At first we rode around the local streets, then when Steve proposed going on the bike trail towards Tennessee Valley, I said "sure!" and off we went. About 45 minutes later, I arrived back at the shop with Steve, during which we had a fun ride where I asked plenty of questions, and Steve delightedly and patiently answered each and every one with honesty. He encouraged me to continue checking out other ebikes, emphasizing that such a major decision should not be made lightly. He gave me his email and over the course of the next few weeks, as I test rode other ebikes such as Rad Power, Gazelle, and went down the rabbit hole of internet research into motors, brakes, tires, bikes, etc, we exchanged a number of emails where he answered my questions. I brought my son in to test ride again with him as a passenger. After a few weeks, Steve understood my ebike needs and desires enough to offer me my perfect ideal ebike-- a bright yellow 2020 RFA model with a more powerful Bosch motor. It was reduced in cost and Steve threw in a number of addons for greatly reduced price/free as well. I have a front basket frame with a zipup basket ,a rear seat with handlebars for my son, a cool bell, cellphone holder, water bottle holder, rear view mirror . I LOVE how my life has changed so much for the better since getting this bike! My son loves to ride on the back. I ride this bike nearly daily. I HIGHLY recommend Steve and his team (everyone I've met has been lovely) and Xtracycle at this particular store!
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October 2021 by Sharon L.
Wow, life changing. I get enough exercise that is enjoyable and can transport the kids even in our hilly marin neighborhood.The kids love it and am excited to explore so many different areas. The folks who work at the store are so knowledgeable and incredibly friendly. Worth the investment and looking forward to enjoying the bikes for many years to come.
