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May 2023 by Bobby B.
approximately a month ago, I was having trouble obtaining standard supplies from ups stores in the bay area, corporate directed me to this store here, there were two guys there , David and Clinton, and although didn't have to, went above and beyond assisting me with obtaining the materials I needed, I.e. boxes, and label sleeves that nobody on the other side of the bay would go out there way to provide. I drove all the way from alameda to mill valley and these guys had the materials waiting for me. very friendly and very helpful, enough to impress me to write this review. thank you very much for your assistance fellas , big thumbs up and appreciation. Bobby
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March 2023 by Alan S.
We had a number of papers to sign, notarize and scan. Thought we would have to wait until Monday. But the only person on duty, Gray, was a great help and got us through the process quickly and efficiently. Also very pleasantly. Thanks Gray!!! We really appreciate your help.
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March 2023 by Mary B.
My last review of this UPS store was written in 2016. This review is even better than the last one I posted. David and Clinton are both friendly and professional! They're consistent with their excellent service.
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February 2023 by Sally C.
I often need to return online purchases or send goods to family members in other parts of the country. Clinton and David and Wayne are terrific -- helpful, friendly, and fast. They make a tedious task significantly more pleasant! The team have a great community vibe for the store. It's always a pleasure to do business with them!
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February 2023 by Suzette H.
Wayne, Clinton and David,I want to thank you for each and every time you have provided the very best, courteous service - and always with a warm greeting and smile. Even when Amazon lost my packages, you walked me through how to address the problem..and, it worked with a full refund received within a couple of days.Again, you are the best. I wouldn't use another store!Warmest regards,Suzette Hedley, Attorney, CPA, LLMDirector of Real EstatePrivate Family OfficeSan Francisco, CA
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February 2023 by Matt K.
Clinton, David, & Wayne are my homies. I go into the UPS store and I feel like I'm stepping into an episode of "Cheers". They always take good care of me. Got package to drop off right now and I'm stoked to go see my buddies.
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December 2022 by Russell H.
Am I really leaving a Yelp review for a UPS store? Yes I am because the people there are just that good! I've been going for about 2 years (since ownership change) and they are all just so friendly and helpful. David, Wayne, Christian, and Clinton always make it a really easy enjoyable experience and that's something I never thought I would say about a UPS store - HIGHLY HIGHLY recommend!
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November 2022 by Noel S.
Thank you Clinton and Wayne for always being so helpful with my package drop off. You guys are so nice and friendly. Thank you.!
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September 2022 by Nancy K.
Love the new management! Super friendly and always willing to go the extra mile to help their customers!
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September 2022 by Chase B.
Having spent way too much time in this store over the past 3 weeks, but have really appreciated the helpful, friendly and fast service on everything from Shipping to Live Serve to Notary Services. Thank you Clinton!
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July 2022 by Tanya M.
This location is under new management, and they are the best! Special shout-out to David and Clinton who went above and beyond to intercept a package I had sent to someone who tried to scam me. They were so helpful and generous with their time and efforts. Friendly, efficient, professional and highly recommend!
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June 2022 by Marie-Christine K.
Never again.. if it was not for the very nice trainee .. The other person there was an arrogant know it all perfectly rude guy who obviously thought he invented the Internet ...
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June 2022 by Anya A.
Ok I came to this location twice. 1st time interaction was very pleasant and professional. 2nd time costumer service was a mix bag of disrespectful younger white men entitlement/i am too cool for school, how dare you ask us to print your label stop bothering us. Ok just to be fair, first guy was somewhat trying even though it was clear that he was busy and did not have time for my request to print my labels. Than the second ponytail primadonna /notary was talking at me yikes in the most condensending passive aggressive tone that was possible, yikes .makes me wonder if it is Mill Valley crowd Orr hmm. I am in costumer service sales myself and have been using ups stores all over Bay Area or other shipping services all over globe. This location by far was the worse. On the side note I know ups job is really tough I get it but come on no need to take your own personal frustration on customers. If you don't want to work with Amazon packaging Don't do it. This is the nicest way I can phrase it lol And word of advice stop acting so entitled it looks pathetic.
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May 2022 by Bonnie A.
Today I went to have some documents notarized and sent via overnight air. Clinton and David were very helpful. Friendly, engaging and informative. Clinton was the notary, and the documents were from Wisconsin, so he had to make some adjustments and he knew exactly what changes he needed to make. I would definitely come back to this location for any of my shipping or notary needs. They are close, convenient and the staff is wonderful.
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May 2022 by Julia C.
Huge thanks to Clinton and David for going above and beyond to help me quickly pack up and ship something! Such friendly service!
