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March 2024 by Liza Bales
Such a great store! Incredible selection of baby & kid things. Molly helped us pick out a travel stroller and car seat today and even helped us put the stroller together. Will definitely return.
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March 2024 by lisa w.
I rarely write reviews anymore, but Sprout Mill Valley definitely deserves one! I've shopped here for many years and have had continually excellent customer service from all the employees over time, but lately especially from Molly who is one of the managers in the Mill Valley store and is exceedingly kind, knowledgable, and patient. She knows every in and out of every piece of gear and can guide you to what you need/want without the confusion of drowning in online research. They have a wonderfully curated collection of books and small toys which are very inclusive and diverse and are often things you wouldn't find elsewhere. My favorite are letter block sets but not just in English, they carry Arabic, Hebrew, Spanish, German etc. and as a multi-ethnic-lingual family this is so appreciated. Sprout is my go-to place to find gifts for pregnancy/babies/toddlers (alas they don't carry things for older kids, but for that I go to Tantrum down the street) and it's always a pleasure to shop locally especially when the people are so amazingly lovely!
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February 2024 by María Muñoz
Molly is great! She was very helpful and took the time to share her knowledge with us.
However, the other associate was extremely rude and dismissive. She was helping a couple so we waited until she had a second to help us. She ignored us, however, she did greet other guests who walked into the store after we did (as my name suggests we belong to a minority group and all other guests who entered the store were white or at least white passing). She only acknowledged us when we were looking at baby clothes which happened to be near the register. At that point she did ask what we needed. After we told her what we were looking for she asked Molly, who was in the back, to help us. That associate never spoke to us directly after that. She spoke to Molly (who, again, was great). We appreciated Molly’s help, but doubt we will go back. Causal racism is not something we support.
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November 2023 by D R.
Had a great experience with Molly helping us with buying a car seat. Superior customer service combined with excellent knowledge from beginning to end. Thank you for making such an important, stressful purchase easy and enjoyable.
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September 2023 by Nancy V.
We love Sprout SF and specifically wanted to leave a review for the Mill Valley store as we were here for the weekend and came to this location. We came in to look at travel strollers with our 9 month old and dog. Molly was incredibly helpful (and patient) with us as we tested three different strollers with our baby crawling around and fussing. She showed us how to use each one and talked through pros and cons with us. Never pushy, just helpful and knowledgeable which is important to us. Thank you for helping us decide!
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April 2023 by Irene Olsen
Wonderful service, they always go an extra mile to get what I want, both locations SF And Marin have been wonderful to our family. Great place to buy car seats as the sales clerks are highly knowledgably about what is available, what is good and bad about each product.
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June 2022 by Mallory R
I don't like to leave negative reviews, so I'll keep this short.I went into the shop, which I've previously loved/raved about, and the sales associate asked if I had any questions.As a FT mom, 4m pregnant, I know very little and decided to engage further about strollers and popular choices or features.I was immediately met with an aggressive and unsupportive "well depends what you want". End of sentence.Being curious for more information on all the options I continued the conversation while the associate spoke very loudly at me in a harsh tone. It was clear she wasn't very warm or patient.Her answers were extremely demeaning-- as though I should already know these things about the 50 stroller options that all look entirely the same.Understandably we all have rough days, I myself left feeling stupid, awful, and very emotional. It was not the informative experience I was hoping for as a new mother looking for advise from a well established baby store.Nonetheless, I was extremely disappointed with this sales associates lack of kindness and service. Though I don't plan on boycotting the store, I do think this associates behavior should be brought to the owners attention.
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June 2022 by Mallory R.
I don't like to leave negative reviews, so I'll keep this short.I went into the shop, which I've previously loved/raved about, and the sales associate asked if I had any questions. As a FT mom, 4m pregnant, I know very little and decided to engage further about strollers and popular choices or features. I was immediately met with an aggressive and unsupportive "well depends what you want". End of sentence. Being curious for more information on all the options I continued the conversation while the associate spoke very loudly at me in a harsh tone. It was clear she wasn't very warm or patient.Her answers were extremely demeaning-- as though I should already know these things about the 50 stroller options that all look entirely the same.Understandably we all have rough days, I myself left feeling stupid, awful, and very emotional. It was not the informative experience I was hoping for as a new mother looking for advise from a well established baby store. Nonetheless, I was extremely disappointed with this sales associates lack of kindness and service. Though I don't plan on boycotting the store, I do think this associates behavior should be brought to the owners attention.
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December 2021 by Brooke W
Molly is the reason we come into this store. She is so knowledgeable and helpful. She is a rock star at customer service. My daughter actually requests to "go see Molly." But this store also has amazing products and apparel. The clothes last forever. They are perfect for play and look adorable. I wish they sold adult clothes. They also have great strollers and toys (and you never have to worry about chemicals or toxins). We are so lucky to have Molly and Sprout in Mill Valley.
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July 2021 by Brooke W.
I love this little store. I've been coming here for years to buy my daughter clothing, lotion, ect. All the products are non-toxic and organic. I don't have to research anything I buy because they do all that work for me. Molly, the sales associate, is awesome! She's so helpful and really goes above and beyond to help customers. Honestly, this is the best baby store in Nor Cal.
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July 2021 by B W.
I love this little store. I've been coming here for years to buy my daughter clothing, lotion, ect. All the products are non-toxic and organic. I don't have to research anything I buy because they do all that work for me. Molly, the sales associate, is awesome! She's so helpful and really goes above and beyond to help customers. Honestly, this is the best baby store in Nor Cal.
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June 2021 by Annie W.
What a wonderful store!! All the baby's clothes and bedding were purchased from Sprouts by my son and d-i-l, but the car seat was not. Sprouts was so accommodating that their car seat expert installed the car seat for them to make sure it was done correctly at no charge. Not only that, but an infant insert was needed for the car seat and Sprouts is lending them one at no charge until they can purchase one! Really shows how much they care about the comfort and safety of babies!!
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June 2021 by Kari Kariya
Molly is so helpful and knowledgeable. We literally knew nothing about strollers and she helped us narrow it down.
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April 2021 by Megan F.
I want to love Sprout because the clothes are so cute, they have a great selection of must-haves and in general, you can find what you're looking for. All that to say, are they EVER open?! They erroneously close all the time. I have quite literally tried to go in 6 times in the 8 weeks I've lived in Mill Valley only to find them closed--and no, it's not on mondays or tuesdays when they are clearly closed. I'm talking about Saturday's and Sundays. Random wednesdays. It's really challenging to support a business that is so lax and unprofessional with its random hours of operation. It makes it very challenging to get anything you need/want in a timely matter. I have now defaulted to shopping online, which pains me to say.
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October 2020 by Dawn W.
Really really delightful customer service today. I didn't get the woman's name but she was so helpful and sincerely sweet. Love the merchandise too!
