-
October 2024 by Cassandra Beck
I came in the store today looking for food to help my dog who was recently diagnosed with kidney disease. Charlie immediately greeted me and asked if he could help. I told him by situation, and he was so patient and helpful in finding the right food. He even offered to allow me to take a sample, and I am so grateful for his help. It's been a very hard week with this diagnosis and coming to Pet Food Express and being helped by Charlie made such a positive impact. Thank you!!
-
September 2024 by Sidney Tarlow
Love this place! Usually not a fan of big name businesses, but the staff is exceptional. They are always super helpful whenever I visit, but today I needed some tlc. One of my cats was in distress (hissing at his tail and just crazy uncomfortable). I was trying to sort out how to stop his misery. She took her time with me. We got to the heart of the matter-due to her patience and expertise. She was, smart, diplomatic, appropriate and funny. I left feeling well looked after and confident that my cat’s misery would stop asap. And I’m thrilled to report, he’s on the other side of misery just 4 hours after my visit to the store. Thank you ?!
-
July 2024 by david charbonneau
I’ve been in a very deep feline nutrition rabbit hole…… studying hours a day ….for months …… all my spare time . Hours and hours……. I walked in to pet food express and I couldn’t believe it…… I actually decided on raw diet with a can rotation ……… I needed the cans I decided on……..all of the top notch healthiest brands I’ve studied were there ….. and very few to of the low quality food (that is well known and popular) was there. I went to the counter …….. “what is going on here?” “How are you so knowledgeable of these healthy brands”. This entire selection is absolutely top notch. He said “we have standards”
I’m no expert but when you put in the work (studying for hours on end for months) you end up knowing a thing or two.
Really relieved to have this store ……. I go in to other pet stores and it’s Isles of popular name brands that are produced by Colgate Nestlé Mars And general Mills not mentioning brand names. Do your homework there’s a reason cats are all at the vet with urinary tract infections Dental issues and kidney disease
Thanks pet food express mill valley look forward to supporting you ?
-
March 2024 by Daniela Wild
Great choices of food
-
February 2024 by Gabby Huffman
If you need a dog wash (especially if you have a black dog that makes a mess in the bathtub), this is the place to go. $10 for your first wash too, it’s a steal. Highly recommend after a muddy winter hike for your pup. ?
-
February 2024 by Gabrielle Huffman
If you need a dog wash (especially if you have a black dog that makes a mess in the bathtub), this is the place to go. $10 for your first wash too, it’s a steal. Highly recommend after a muddy winter hike for your pup. ?
-
October 2023 by Roeene Tyler
Staff is always friendly and knowledgeable plus they have a great selection of food and treats.
-
April 2023 by Megan Taylor
Awesome and knowledgeable staff. They always have an answer to my questions and carry a large array of high quality pet foods.
-
March 2023 by Robin D.
There was a very light rain tonight but traffic was stopped dead on 101 as I made my way to Pet Express, in Mill Valley. Although I left enough time to get there, I didn't anticipate being frozen in place. In a panic because my dog, Birdie, would go on strike, not to mention voice her displeasure painfully loud if her favorite food wasn't served for dinner, I called the store and reached the always wonderful and convivial Charles and told him I was on my way but may be a few minutes late and would he please stay open for maybe just a couple of minutes past closing time at 7 pm? Very sympathetic about a hungry dog, he immediately said that he had a few things to take care of in the store and he would check with the manager, Sarah. The quick answer was that the door would be open. I nearly wept with joy. I was a few minutes late, grabbed Birdie's food, expressed my absolute delight about all of this and even told Sarah, whom I didn't have the pleasure of meeting before, that Charles had lousy taste in sports teams but otherwise he was a favorite of mine. When you have people who possess huge hearts and go out of their way so effortlessly and with such grace, I salute them and Pet Express for its fabulousness in hiring such lovely human beings. I adore this store, as does Birdie. Thank you so much, Charles and Sarah! It meant the world to me.
-
January 2023 by Epoch
Always a friendly and knowledgeable staff, great selection of healthy food choices and treats. Plus you can bathe your muddy pup after a hike!
-
December 2022 by Carolyn P.
Fantastic customer service and great selection. I arrived with my two dogs that have a habit of pulling during our walks so I walked them straight to Pet Food Express in Mill Valley. I was greeted by Sarah who went above and beyond to help me. She fitted both dogs with the proper size no pull harness and adjusted for a proper fit. We left the store and walked home with no pulling! Thank you Sarah for solving our problem and being so friendly and helpful
-
July 2022 by Jessica C.
My sweet senior dog needed a new harness due to a health issue and the employee who helped us was fantastic, so helpful and nice. We found a great harness that works perfectly for our dog.
-
June 2022 by Danielle Anderson
Great associates and nice selection of natural, healthy dog and cat foods. This location gets 4 stars instead of 5 only because it is a very small store and therefore lacks small animal products. Would be 5 stars if they sold food and supplies for small mammals and pet birds.
-
June 2022 by David R.
The staff at this store are absolutely outstanding: thoughtful, courteous, helpful and knowledgeable. Today they went out of their way to recommend something for my dog's collar that I would never have noticed. We purchase our dog food regularly here, and we wholeheartedly recommend this store and its staff to all pet owners!
-
March 2022 by Aaron Conover
Very friendly and knowledgeable staff as well as high quality products.
