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February 2024 by Frank G.
Tiburon Branch - Must be getting ready to close this branch. Constant turnover of people. Some bad attitudes. Went to get help setting up a transfer and was told to do it on line. I miss First Republic Bank.
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September 2023 by Sweet November
Christina is a very professional and helpful manager she really did a wonderful job to help me with everything I needed. I appreciate her service a lot! Thank you Christina
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June 2023 by Steven M.
We are moving back to Muir Beach and I went to open four accounts with Chase. I stood in the lobby, with one banker helping someone, and another on the phone for nearly 15 minutes. No one came out to greet me, find out why I was there, or a simple courteous, "I"m sorry. I'll be another XX minutes." They could both see me through the all glass walls. I finally stuck my head in the office and excused myself for interrupting, and asked how long he would be. He said to make an appointment and come back then. He was not friendly or kind in his response and acted like I was putting him out. Good for Chase. I'm sure Jamie Dimon would love to know his employees are arrogant and besides having no idea about customer service, but they're rude. I went over to Redwood Credit Union, where I was warmly greeted and treated with respect before they knew that between our personal and business accounts, we'd be running seven figure money through our accounts. I moved away from what's now the big four-_Chase, Citi, BofA, and WFB over a decade ago and was ready to come back. Now I remember the lack of personal and courteous interactions and why I left in the first place, besides all the bad policies the bank does in general. So thank you Chase for reminding me when you have terrible policies, you don't care about the people you hire, who in turn, don't care about customers.
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May 2023 by Drea
Worst customer service I have ever experienced! I stopped in to take care of something very simple, there were about seven people sitting around and I was told I would have to make an appointment to come back another day because only one of them was a “banker” that could help me and he was on the phone. WTH?!?! This is a giant bank on a prominent corner with a whole lot of people sitting around playing on their personal phones and I have to make an appointment to come back? Disgusting.
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May 2023 by Jay Malla
This bank has the worst service ever. The place is always short staffed and the service is terrible. Will be closing my account with this bank after this experience. The other reviews show how bad this place is.
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December 2022 by Toni B.
Wanted to add to my previous review. Dillon Ford, Private Client Banker did an excellent job on following through with my banking transaction. I had to wait 2 weeks in adding myself as POA to my aunt's accounts. Dillon was thorough, professional, and was able to complete all my banking needs. I would highly recommend him to management especially that he proved himself highly competent, resourceful and sincere in fulfilling my customer needs.
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August 2022 by Scott Novak
Completely lazy staff at this branch. Won't help with anything despite sitting around doing nothing. Go elsewhete.
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March 2022 by Laura Peters
Chase Bank is always clean and spiffy.
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October 2021 by Bob J.
Well at the start the place looked amazing walking in people treated you very kindly. I was picked with a lovely young lady named Reham. I was having trouble with depositing a check from another bank and they were holding my money and I could get it out. Reham was very kind, patient, and very positive. I would 100% recommend this bank and if you see Reham trust me she will make your day. All the best, Bob
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September 2021 by Jesse L.
Dillon Ford greeted me before I even entered and served me professionally and offered sound financial advice. I was surprised he was a teller because his awareness and expertise were far beyond regular banking experiences I've had.
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August 2021 by Kim Ferggy
WORST MANAGER ASK HE CLAIMS- JAMES ROBINSON. is Extremely unprofessional and no idea how to work with clients and customers
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February 2021 by Dorothy McQuown
Service OK. I wish Chase would stop being the #1 funder of fossil fuel projects and commit to helping prevent further climate change damage to the world we leave to our children and grandchildren.
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February 2021 by Denise E.
I'm impressed with their service. I left their branch manager a message because I wanted to make an adjustment on one of my accounts. He called me back in no time and instead of me having to go in to deal with it in person (during COVID) he offered to fix it for me by phone with my aporoval. I'm really appreaciative for all the help, he saved me a trip, lots of time and headche!
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January 2021 by Sindy Seca
Was good and easy-going
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November 2020 by Mark J.
My wife and I shopped around various banks and after meeting with Ray, their Private Client Banker, decided to move our entire banking and investment relationship to Chase. He is professional, knowledgeable, and just plain easy to work with. It's been a couple years now since I started banking with Chase and I could not be more happy with the service. Ray gives you exactly what you want in terms of Private Banking. We love that we can call/email Ray for any of our banking needs and that he always makes sure to find the answer for us in a timely manner. I hope the bank sees what an asset he is for the company.
