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November 2023 by Carin Geathers
Calico has the best selection of upholstery fabrics and they are friendly and helpful
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October 2023 by Carol J. N.
I thought I'd wait until my chair was ready to leave a review but the waiting time has been quite long and the company doesn't seem particularly interested in following up and making sure the upholsterer completes the job in the time promised. Calico Corners has a beautiful selection of fabrics and staff who are quite happy to help select fabric but once the deposit is paid, you're out in left field and no one seems to care.
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March 2022 by M P.
I was hoping to find some nice fabric to recover a couple Bergere style chairs and located this shop online for upholstery fabric. So disappointed, I thought in a post pandemic world it would be good to get out to shop and spend some $$ locally but no one asked if they could help me the entire time I was browsing. Their material is beautiful but the woman at the desk should retire or brush up on her skills to work with the public. She lost my business now and any chance of it in the future.
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December 2021 by Jean M.
This rating is for the store personnel. The people who do the measuring, fabrication, and installation deserve a five-star review, but there is no way to rate them, or interact with them, separately. The only customer-interface (or significant lack there of) is with the store. We had a fantastic experience about 8-9 years ago with custom living room drapes made by Calico, and when we needed new bedroom shades I turned to them. Due to covid, I ordered swatches online and selected the fabric I wanted, then left a voice mail and email that we were ready. The woman who returned my messages was helpful and had good ideas. She arranged a measurer to come and gave us a quote and date by which the coverings would be ready. All good. Then, radio silence. I called and she was never there. The date came and went by months. No return calls. I escalated to a district manager and said to cancel everything and refund my deposit. I received a call back from the store manager who apologized and promised to handle it herself. She said that they looked beautiful and we're almost done, we could have a significant discount, gave us a new delivery date, etc. She promised to call every Friday. She called once, blew through the deadline, we never heard from her but eventually got a call from the installation person. The coverings are nice and we like them. We were charged the full amount. I disputed it with my credit card company and called the store manager. She never returned my call, but the charge was reversed a couple of days later. The final product is nice but we will never go there again! Too bad their customer service is abysmal because the work product is okay.
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April 2020 by Candace S.
Eight months after ordering, I still have not received the pillows that unordered to match the chair I had custom covered. These items were ordered in early September 2019. The chair arrived incorrectly covered and it took months to get it corrected. We received the redone chair in late Jan. - 5 months after placing the order - and we still have not received the three custom pillows. I emailed and called multiple times and they were not responsive even before the Coronavirus crisis. Calico has provided unbelievably poor service and their Marin ship is completely mismanaged.
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August 2019 by Julie C.
We frequent strawberry village a lot. Pretty much every day. Great location and restaurants. However... In the past three months our vehicles have been broken into three times with shattering windows every time so I just wanted to caution anyone parking here to park in highly trafficked areas and probably avoid parking in the back.
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July 2019 by J W.
FYI ~ this Mill Valley Location is CLOSED today for the 4th of July Holiday! They reopen tomorrow ~ July 5th from 11 am - 5 pm & Closed on Sunday's for their summer hours. The store manager, Helen is very knowledgeable & helpful, patient & kind. Calico is so lucky to have Helen as a store manager!
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February 2019 by Pam C.
This place is a rip-off!! Don't go here! We ordered an upholstered bench seat for a nook in three pieces. The upholstery worker called me and said it would be better to make it all one piece so it would be more stable on the bench. I agreed but said this will be one third the amount of work that I paid for. He said you need to work that out at the store. When we picked it up they said there is no adjustment because you already paid for all that work in advance. They won't let you order without paying in advance ( sight unseen). This cost $900. It should have been $300. It's beautiful but I will never go back.
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January 2019 by Paul G. Kasbar
Great spot with a nice selection of stores and restaurants.
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October 2018 by Shirley H.
I could not be more happy with the seat cushions Calico made for me. Helen was a great help in picking out the polka dot fabric, which is the "pop" in my dining area. The quality couldn't be better....VERY well made. I will use their services again!!! Shirley Hurst Corte Madera
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September 2018 by Eric Lebel
Almost everything here... atms, banks, grocery, restaurants (and good one) etc etc... but something is missing...
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July 2018 by scott h.
Nice little Urban strip mall. Actually, a little nicer than most. A few really good places to eat. A few high-end specialty stores.
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July 2018 by Iyana L.
I am pleased and satisfied with my newly upholstered sofa. The staff at the Mill Valley store guided me in the selection of fabric and trim for my favorite sofa and extra pillows. The workmanship is excellent. I'll be back again. Thank you.
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July 2018 by john c.
Helen, the store manager is super helpful and customer focused. Terry was awesome solving a complicated window treatment. they were great!
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July 2018 by Laurel G.
Brick and mortar are having a hard time. Stores come and go. This very old shopping center ( resembles Town and Country/ Palo Alto) is anchored by Safeway and the ho hum West Elm...and Starbucks just moved from a small crowded space to the old Pasta Pomodora...Thai restaurant In The back...Rims and Goggles, two banks...wonderful Chinese Dim sum at Harmony. We often drop by on our way north because it is easy on off the freeway. In and out is across the street.
