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May 2024 by Russell Sprunger
Nice store and helpful and attentive sales people. They don't carry a big selection of shoes for little kids.
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May 2024 by Thomas Brown
I walked in here today to buy a pair of running shoes for my hoped for marathon adventure next December. Owner, Peter, helped me and he immediately and correctly assessed what I needed, especially after looking at my flat feet. Been decades since I’ve run a marathon so I’ve got a bunch of work to do and I am so looking forward to it. I was so delighted to find this established, “old-school“ running shoe store that not only had the amazing selection of shoes, but the experienced staff of athletes to advise me.Feeling great today now that I came home with the “right” shoes and advice.
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March 2024 by Luke Teyssier
Terrible service. Will never shop here or any archrival store ever again.
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January 2024 by Judy F.
Always the best experience! Great customer service. If they don't have the shoe you want or need they go out of their way to find it for you. We have been going to Arch Rival for many many years! We'll continue to shop here.
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November 2023 by Kirsten W.
Ask for Peter when you are in need of help! I came in later in the week to look for a different pair and the older woman at the counter was incredibly rude and dismissive right off the bat. I was pretty shocked. Unfortunately lost my business. Wish Peter was there!
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September 2023 by valerie witt
I went to buy comfortable sneakers that I could wear for my 8 hour work days and Michael was the best he was knowledgeable and patient with me. I will be back.
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September 2023 by Pat L.
I've been getting my shoes at this store for at least a decade, and I have received great service, fit and product every time (plus the staff is super friendly!). In a world that has changed dramatically in the last years (especially retail), I am very thankful for ALL of our local Marin businesses that help us every day. I'm so excited for my new shoes guys... I can't wait to take them on my first run! Thanks ArchRival!
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August 2023 by Shish Kebabs
Went here to buy a pair of shoes and I wasn’t sure exactly wanted I wanted. One of the employees named Michael approached me and was really friendly. He helped me pick out the new balance 860s. Will come back next time to buy shoes.
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August 2023 by Iris S.
I've been bringing my children here for years--for good shoes that were properly fitted to their feet through all of their sports activities! I have also bought my workout shoes here for just as many years. The service is excellent. Peter is the shoe-fit "whisperer". He looks at your gait, whether you pronate or not and if your foot is wide or narrow, etc. He asks how you will use your shoes--indoors or outdoors, what kind of actives, etc. He knows exactly which brands and styles fit your feet. He makes excellent recommendations. I bought another pair of workout shoes there today for use in a gym. They fit my narrow-ish pronating feet perfectly! Shoe stores don't commonly have the expertise that is found here--it's old school great service and with great leading edge styles for all of your activities!
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August 2023 by frances whitnall
Peter found the possible shoes for my impossible feet! I said “He skipped Med school and went straight to the head of the class!” It’s true! So happy! Thank you!
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July 2023 by Matt C
Great store, great stash. I’d shop here again.
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April 2023 by Robin W.
An awful customer service experience. The $160 Brooks shoes frayed after 6 weeks. The dismissive woman behind the counter, and her equally unpleasant male coworker, informed me it was my fault for the way I walk. I pointed out that this had not occurred with any other shoes. They offered me a discount if I bought another pair (fat chance). They also made it clear I wasn't the first person with this issue.Luckily, Brooks Shoes was more responsive.
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April 2023 by Robin Wolaner
What a horrible shopping experience. I paid $170 for a pair of Brooks shoes on February 15. When they began to fray around the ankles after 6 weeks, I took them back expecting that a fully priced store like this would treat its customers fairly. Instead, both the woman behind the counter and the man who appeared to be her boss, were dismissive. Apparently it's my fault for buying a shoe that is very stable (the Brooks Ariel 20) and the fraying is caused by my walk. (None of my other shoes have ever shown this.). They refused to refund my money, instead offering me a discount on buying other shoes there. As if I would ever give them another dollar.
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March 2023 by Victoria G.
I came in with high hopes for this place and left extremely disappointed. We came in looking for shoes and instead of trying to work w a wider and bigger foot, it felt like we were dismissed and not taken seriously. I work in retail and know what good customer service is and this is not that. The older woman that was there also made inappropriate comments about our body types which I felt was disappointing. There are plenty of other professional sports stores that I would recommend but definitely not this one.
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February 2023 by Jeanmarie M.
Excellent customer service! The owner introduced himself and went above and beyond to make sure my daughter had the right shoes for hiking. Bought a pair for my husband while we were there, he knew just by looking at his wide feet which brands would be best for him.
