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June 2024 by Carol B.
My 13 yo DNR dog saw Dr. Couch (Gina, Michelle) today to get a benign superficial sebaceous adenoma on his muzzle removed. They were incredible and took care of him there & then. It was a wonderful experience. Highly recommend!
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May 2024 by David D.
I recently moved to the area and have been trying to get an appointment, but they don't respond to the online request and NEVER answer the phone nor return calls so not sure how there service is
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August 2022 by Leslie R.
I love the vets here, very responsive to our needs, HOWEVER, the covid protocol to wait in your car is ridiculous since the pandemic is pretty much over, also they are really slow and it's impossible to reach them on the phone. We drove to an appointment today mind you, an hour drive , I made appointment 3 weeks ago just to get there and have them say we don't have an appointment today like are you serious? Come on Middletown animal hospital hire MORE help god knows you make enough money to afford more staff
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November 2021 by Kate W.
Dr. Joanna Holtz and Dr. Dana Shackelton are AMAZING! We take our goldendoodle, Bodie, here after so many great recommendations from others. We live in Saint Helena and drive all the way to Middletown because of the fantastic service and care that our doodle gets. They handle our dog with such care and are very communicative with me as his mom. Further, he was neutered at the facility and he gets his heartworm and flea/tick medicine there. They are always on top of appointments and the staff has been great with the Covid protocols. I appreciate them being careful and continuing to be careful for the health of their patients, and their loved ones. I highly, highly recommend Middletown Animal Hospital! Best vet we've ever had and we've had 7 dogs in our lives -- mostly older rescues. They always take exceptional care!
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October 2021 by Tyler M.
This place sucks staff is rude they try to rip you off for anything and everything they can you make an appointment and you still have to wait an hour this review is not written off one experience they will no longer be our pet care provider
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May 2021 by Jerry P.
I had a great experiance. The vets seemed caring. I have been to most lake county vets around Clear lake. These people really stand out as nice caring people. They are reasonablly priced to . I would recommend them before anyone else I have gone to by far.
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April 2021 by Susan B.
This office advertises it's local & that you get superb hospital & individualized care. NOT so. The veterinarians are unresponsive. I've used these folks for convenience sake 4 my dog & cats. Not impressed w/ their skills or care. They have a vet there who's allergic to cats & dislikes small dogs? Recently I had an emergency for my horse. You would think returning customers would receive a warmer reception. Was put on hold for 20 minutes by a receptionist (Carrie) who apparently was never schooled in customer service. She never apologized for wait time. Was suppose to leave doctors a note 2 call me back. None of the 5 Vets in this practice ever called me back. I had to call the next morning to follow up & was told "oh yah, doctor said she'd b willing to do ranch visit"-the ranch is 5 minutes down the road? Was told they were booked & they'd get back in a day or two? Not acceptable for emergency care-My horse could have died in that time period! I will never use this business again & will advise friends & family to explore alternative veterinary care.
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November 2020 by Chris B.
Though I have heard many horror stories about insistence for immediate payment during emergencies I thought I'd try them because of their location. A very long wait in the cubicle while one of the vets got around to coming in just terrified an already terrified cat on 3 occasions. When my cat had a terrible abscess they told me to go to Santa Rosa and when I simply asked for Revolution flea and tick treatment they insisted I make an appointment to come in just to charge me for a visit. I also had different diagnosis's for the same ear problem from 3 different vets! No thanks, my cats deserve better. Your irritating answering machine about the animals preferring your office is plainly not true.
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October 2020 by Cynthia J.
Jeff saved more than one of my animals, one was my Mopsy, tainted dog food. The other was Ginger, rattlesnake bite. Jeff is always continuing his education. I very highly recommend Jeff!
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June 2020 by Sabrina K.
Just moved to the area when our 13 year old terrier developed a dramatic limp. Called around to vets closer to us but no one could see us same day for urgent care, except here. Resigned, I drove 30 minutes without high expectations. Best thing I could have done for both myself and my dog. Very loving, professional, and supportive staff at every stage. Dr. Holtz spent generous time with Samwise and then talking me through her diagnosis and suggested treatment, which was almost immediately effective. Follow up calls the next day Saturday with blood work test results, then a check up call a few days later, then another to schedule a follow up appointment. Both dog and I are thrilled.
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February 2020 by Joanne S.
I highly recommend Middletown Animal Hospital for all of your veterinary needs. I took both of my cats and my dog there for years, Dr. Jeff (that's what I always called him) Is a fantastic veterinarian, he even made a couple of house calls for me when it was snowing And I couldn't get to the office. The staff is incredibly caring, they treat your babies as if they were their own.
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August 2019 by Don L.
It all starts at the front desk either Rueben, Lori or Amanda will get you checked in and keep you informed about any wait time, and with all great things, there is a wait some times. Then we see Dr. Shackleton or Dr. Holtz and they treat my animals like they are their own pets. I have never left withoutt a plan on how to handle my dogs or cats issues. I am glad we have them in Middletown.
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June 2019 by Rob M.
So far so good. We've been seeing Dr. Shackelton for a few months now. She is very thorough and thoughtful when it comes to our pet. Staff has been friendly and the place is very clean and inviting. The wait times have been a little long at times but nothing excessive. I'll wait even longer as long as my I feel my pet gets good healthcare.
