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November 2023 by Jesse
I live in Stockton CA and recently purchased a vehicle from Western Motors in Los Banos. I was told I needed to return to merced to have a smog performed. I was irritated and highly frustrated that this was not taken care of at time of purchase. Tito was excellent in his customer service. He was able to calm me down and keep me informed throughout the process. He is someone I would love to have work for me in any capacity!
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October 2023 by Marisol Ochoa
Excellent service! Maricela was very helpful and assisted me with all my questions.Services: Vehicle Inspection
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September 2023 by Jessica Bravo
I've been coming here since I got my car through the dealership through them and have never looked back. Thanks, Maricela Berdejo, that for all your auto part service needs that my car has needed within the past, yeare.
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September 2023 by Francisco Caldera
Western Motors Service is my go to shop for maintenance. Very timely and affordable in my opinion. Maricela at the front desk is #1 at her job making you feel welcome as soon as you walk in.Services: Transmission
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August 2023 by Pete Duarte
Corina and Maricela exhibited exemplary customer service. No other automotive repair provider exhibited the capability to promptly attend to my car's maintenance needs, while simultaneously displaying a high level of professionalism, courtesy, respect, and a real willingness to assist me.Services: Transmission
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August 2023 by Mari Hernandez
Loved the experience! Super helpful and very understanding even threw in a car wash for my car. Maricela helped us out so much.
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August 2023 by Rob Westerhoff
Needed the serpentine belt replace on our Mazda on a Saturday. The people at the shop were very friendly and got us back on the road in time to go to our niece's wedding in LA!
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July 2023 by Gloria Castaneda
I've bought 5 vehicles from western motors, and any time my vehicles needed tuning up or ac repair the shop always had quick appointments and fast fixing times. I appreciate their kindness, when one vehicle had many problems they assisted me in getting everything covered through the warranty and what wasn't covered they ended up giving me a better deal than I expected. It's the only mechanic shop I take my vehicles, and only car dealership I'll buy from, for my children, my father, and myself! Thank you Western motors for always helping me!
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May 2023 by Brittany Woodard
I had a few cannabis products in my vehicle (why are they looking around my cabin?) and was told that they needed to be removed before bringing my car in next time because i was “putting the service team in potential legal jeopardy”. this is california and i’m a personal user, so there’s never in my life been an illegal amount of cannabis on me or in my vehicle. so if you don’t like being told what to do when you’re PAYING someone to do work, go somewhere else. but if you do go here, i will shoutout maricela as being a fantastic service advisor and point of contact while your car is in the shop. but yeah, that weird boomer policy has definitely sent me elsewhere.Services: General repairs & maintenance
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May 2023 by XRP Adoption
Very nice people, big clean shop and more than fair prices. Great place to take your car.
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April 2023 by Jesse Gutierrez
Western motors customer service agents are very polite and courtesy and well knowledgeable of your needs I have to pleasure a working with Maricela B she was very polite and understood what I need it done and help me so if you get the pleasure to go to Western motors ask for maricela B and she would help you I'm very pleased with the work they done for me at Western motors Jesus GutierrezServices: Auto body & trim repair
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March 2023 by Shane Knight
The Western Motors Service department is the best I’ve ever dealt with. Maricela made sure to help me out in a super tough situation! The service was very quick, the communication from Maricela was on point, and the courtesy of the whole staff was top tier. I appreciate you all!Service: Auto engine diagnostic
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March 2023 by Rene Reynolds
Hello and thank you to the wonderful person in the front named Maricela, she’s helped me out a lot in 15 minutes and informed me of a lot of knowledgeable tips for my car. She’s very helpful and respectful and quick to the point, 100/10 customer service highly recommend her!, definitely would come back when help is needed!Service: Battery
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March 2023 by Johnny come Lately
I encountered the most awesome & helpful person Maricela she got my car back on the road . She offered the shuttle that was on time to pick me up. I highly recommend western motors .Services: Brakes
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March 2023 by Serena Aguiniga
*DO NOT BRING YOUR CAR HERE*If I can give 0 I would. I brought my car in for a diagnostic because it was over heating. After they drove it 3 times they told me I had water in my engine and that I needed a whole new engine. Then I was also told warranty doesn’t cover it.I didn’t trust them so I took it to a different dealership service department and all that is wrong with my vehicle is the water pump went bad which is covered NO water in my engine.I spent $200 for a tow to Merced from Fresno and then a $200 to go back because they said I HAVE to bring my car to their service department since I bought my car from them but that is False you can take it anywhere that accepts your warranty.
