-
February 2024 by Maureen Johnson
Rafael knows his job. He is friendly and down to earth.
-
November 2023 by George Prather
Raphael is one of the greatest customer service rep I have ever met. His knowledge is 2nd to none! And His character is above reproach. Verizon truly has a valuable asset in its employ.
-
September 2023 by Michael
Maria helped me get my new phone that I brought in with me. Transferred everything I needed.
-
August 2023 by Jessie Singh
I had a fantastic experience at Verizon. Ashlyn, the wonderful woman who assisted me, made my visit truly memorable. She helped me choose and purchase a magnetic iphone car charger, and her sweetness and sense of humor added to the overall positive experience. I'm really pleased with both the product and the exceptional customer service I received. Thank you, Ashlyn, for making my visit so enjoyable! I look forward to coming back to this store exclusively ??☺️
-
July 2023 by Ja/Salit Singson
Maria was very patient , accommodating & was knowledgeable about our new IPhone.She encouraged us to come back for assistance/ help if ever we had problems.Thank you-
-
May 2023 by Camille Agasen
We were very satisfied with our experience at Verizon in Merced Mall. Customer service at it’s finest!!! Great job! Would like to thank Charles who helped us from start to finish. Thank you!
-
March 2023 by Sierra Nevadee plpd
We were very satisfied with our experience at the Merced mall Verizon store. We were greeted promptly and professionally by Brandon. He took great care of our needs. He was efficient and helpful. His coworkers were also helpful. Everyone were super personable and friendly.
-
March 2023 by Valerie
Very quick and easy to get a new phone with very little money! Rafael was super friendly and efficient.
-
March 2023 by Dawn Trook
It’s so great to go into this store rather than the really busy corporate Verizon stores. I usually go to the Apple store for phones because the staff is so knowledgeable but this will be my new go to phone shopping place.
-
March 2023 by Pamala Andersen
Rafael was a great help. He is very knowledgeable, professional, and courteous. I definitely recommend him for cellphone sales and service.
-
February 2023 by Christine Nomicos
I walked in at a great time. There was no wait and the service was excellent. The gentleman was knowledgeable, efficient, professional, and very helpful in explaining details to me. I appreciated his help today.
-
February 2023 by Aprile tmG
Charles was knowledeable, articulate, professional and kind. He made the transition back to Verizon smooth and welcoming. I would definitely highly recommend Charles for any and all Verizon needs. I will be doing business with Verizon at Victra again thanks to Charles.
-
January 2023 by Aprile G.
Charles was knowledeable, articulate, professional and kind. He made the transition back to Verizon smooth and welcoming. I would definitely highly recommend Charles for any and all Verizon needs. I will be doing business with Verizon at Victra again thanks to Charles.
-
November 2022 by Cesar De Alba
Rafael did a great job doing the transfer of our service from the other carrier even do there were some technical difficulties he showed knowledge and was always courteous. Thanks Rafael!
-
October 2022 by Min Privatus
I've used Victra Verizon dealers for years including this store. I'm forced to use Verizon for coverage reasons. The best way I can describe my experience is that it's like negotiating with a border guard in some Latin American country. That is to say no matter how many times you explain what you want it is always misinterpreted. When you inevitably have problems they leave out key details about the return windows and just try to upsell you on data plans. By the time you know what has happened your past return windows with a defective device. To cap it off expect to have random charges on your bill. I'm convinced the employees upgrade people's accounts without askong just to make sales numbers. The employees are nice but you can't believe anything they say. If you go there just expect them to actively screw you over behind your back. Never been but I feel like the store has a similar vibe to divorce court. If it wasn't bad enough they tell you to call corporate and corporate tells you to call them. If they were any worse people would be going to jail for fraud. They constantly lie by omission and they continue to sell products that are known to be defective rather than working out the issue with the manufacturer.
