Merced Kia is a dealership known for its professional and easy-going atmosphere. Many customers appreciate the knowledgeable sales staff, with specific mentions of sales consultants who provide smooth and pressure-free transactions. The dealership has earned praise for offering great deals and transparent service during vehicle purchases, making it a recommended choice for anyone in the Central Valley looking to buy a Kia. However, the service department has received mixed reviews. While some customers express satisfaction with the prompt resolution of issues, including a quick fix for electrical problems, others report frustrations with lengthy wait times and poor communication regarding repairs. One customer experienced a significant delay, with their car kept for hours without proper updates, ultimately resulting in incomplete service. Overall, Merced Kia shines in sales and customer service, but there is room for improvement in their service department to ensure all customers have a positive experience.
Everybody here was so nice and they work with you to get the car you want customer service was great I had no problems at all
December 2025
Really good customer service Adam was really helpful. Helped us find a vehicle that met our needs and the best price that worked within our budget.
December 2025
Bought my 2019 Honda Pilot with the help of Sean Herr. He was AMAZING! Super friendly & a great salesman. I came back with Sean's help, & left happy with the vehicle I wanted. Everyone was super helpful. I highly recommend.
